Help and support centre Popular frequently asked questions and more
What can I get with my Velocity Points?
Important Information: Members can redeem their Velocity Points for flights across the entire Virgin Australia Domestic Network, except for Christmas Island and Cocos Island. International flight redemptions are unavailable for the time being.
Once Velocity Points are credited to your Velocity Account you can redeem them for your choice of rewards. Select from domestic and international flights, upgrades, accommodation, car hire and more. You can also redeem your Points at the Velocity Rewards Store for gift cards and all sorts of great retail items.
To find out exactly what you can get and how many Velocity Points you will need, visit the relevant partner category page via the Redeem section of this website.
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!