Help and support
Popular frequently asked questions and more

Am I able to make changes to my redemption booking?

Yes. To make changes to a current redemption booking please contact our Membership Contact Centre within their opening hours. Fees may apply.

View more articles: Bookings and Check-in

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What do you need help with?

Account Maintenance View more
Status and benefits View more
Earning Points View more
Redeeming Points View more
Membership View more
Bookings and Check-in View more
Upgrades View more
Other View more
Virgin Australia Flight Promotions, Special Offers and Competitions View more

Manage your account, anywhere, anytime.

Use your Velocity membership number and password to log in to My Velocity. Download the My Velocity app to access account information, special offers, your digital membership card and more.

  • Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

    Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

  • Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

    Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

  • My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity

    My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity

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Is chatting over the phone more your thing?

Contact us - we love a chat! 

Australia
13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
… Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

Learn more about Family benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

Learn more

How to use Points to book flights

As a Velocity member, you can redeem your Velocity Points across the Virgin Australia Domestic and International network as well as International Reward Seats on selected Airline Partners.

Learn more

Keep your feed up to speed

  • Facebook

    Follow Velocity Frequent Flyer on Facebook for the latest program updates, Points tips, travel inspiration and more.

    Follow us on Facebook
  • Instagram

    We love seeing how you earn and use Points. Tag your photos with #velocityfrequentflyer for your chance to be featured on our channels!

    Follow us on Instagram
  • LinkedIn

    Want to work with us? Follow us to stay up to date with the latest job opportunities within the Velocity Frequent Flyer team.

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Membership feedback form

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

Submit feedback

Travel Coordinator

Nominate a family member, colleague, or an individual you trust to be your Travel Coordinator to manage your Velocity account on your behalf*. Perfect for busy travellers who need help with the little things, like booking a Reward Seat or putting in a claim for missing Points.

Find out more