Help and support Popular frequently asked questions and more
If I forgot to add my Velocity membership number to my booking, can I add it to my booking online?
Yes. You can add your Velocity membership number to your Virgin Australia booking online before you fly. Simply visit virginaustralia.com, look for 'My Trips', enter your details and select 'Manage' to retrieve your booking and add your Velocity membership number.
You can also enter your Velocity membership number when checking in online, at an airport kiosk, or present your Velocity digital membership card to one of our check in agents at the airport. Provided the flight is eligible, Velocity Points will be automatically allocated to your nominated Velocity Account once the flight has been flown.
If you are travelling with one of our airline partners, please call your travel agent, the partner airline directly or present your Velocity digital membership card at check-in. Once your membership number has been added you will automatically earn Velocity Points for all eligible flights flown.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Nominate a family member, colleague, or an individual you trust to be your Travel Coordinator to manage your Velocity account on your behalf*. Perfect for busy travellers who need help with the little things, like booking a Reward Seat or putting in a claim for missing Points.