Using the Velocity Frequent Flyer website

Velocity Frequent Flyer recognises the importance of providing accessible content to all users of our digital network, and is particularly committed to improving accessibility for users with disabilities.

Velocity aims to meet conformance level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG), which comprise international web accessibility standards. In many areas, our network already conforms to a higher accessibility standard.

This page provides tips and useful information to assist users with disabilities to access the Velocity website. It also outlines the standards we expect of our third party services providers and how to provide us with feedback


Contact us

If you are having trouble accessing a particular Velocity webpage, or encounter inaccessible documents, please let us know using a method below so we can look to rectify the problem. If you would like to lodge a complaint you may also contact us via a method listed below.Please specify the nature of your complaint; including the location of the page you are having trouble accessing.

We take all feedback seriously, and promptly investigate and respond to all genuine complaints.


Virgin Australia
Guest Relations
PO Box 1034, Spring hill, QLD, 4004