Velocity Frequent Flyer,
the loyalty program of Virgin Australia

Questions? We have answers

• What is Velocity Frequent Flyer?

  Velocity Frequent Flyer, is the Frequent Flyer program of Virgin Australia. Membership is free and you can start earning Points and Status Credits from the moment you join. You can then Redeem Points with Velocity partners and when you fly with Virgin Australia.

• How do I earn Points?

  Whether it’s flying, shopping, the everyday or a holiday - there are hundreds of ways to earn Velocity Points towards your next reward. View all the ways to earn Points with Velocity.

• How do I redeem or use Points?

  Redeem your Velocity Points on flights, flight upgrades, car hire, hotels, products, gift cards and even wine. The choice is yours. View all the ways to redeem and use your Points.

• Can my kids earn and redeem with Velocity Frequent Flyer?

  Yes, you get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered! Find out more information on our family perks

• How can I contact Velocity Frequent Flyer?

  Visit our member support page to find out all the ways to get in contact with Velocity. We have options for you to self serve, or if you need to call we've got that covered too. 

   

  Online chat is available to members who are logged in using the 'Live chat' button.

• Do my Points expire?

  Points generally expire 24 months after the last date you earned, redeemed or transferred Points to your Velocity account (excluding Family Member Points transfer and Family Pooling), received Points from a Virgin Australia Business Flyer member, or bought Points using Points Booster. Family Member Points transfers, Family Pooling or inheritance transfers, may only extend your Points Expiry Date by up to one month. 

  You can read more about this in our membership terms and conditions.

• Do my Status Credits expire?

  Status Credits will expire from your Status Credits balance 12 months from the date you earned them. They will not, however, expire from your Forever Gold Status Credits balance – these Status Credits are tracked separately. 

  You can read more about this in our membership terms and conditions.

• How do I log in and manage my frequent flyer account?

  Simply click the Log in button at the top of the Velocity or Virgin Australia website. If you're having issues remembering your Velocity number or password you can get help here.

• Can I transfer my Velocity Points?

  You can transfer Points from your account to the account of an eligible family member, who is also a Velocity frequent flyer member of Velocity, up to four times per membership year. Each transfer must be for between 5,000 and 125,000 Points. You'll need to log in to complete transfers. Transfer now

• Can I pool mine or my families Points and Status credits?

  Yes, you can set up a Family Points Pool to accrue Velocity Points and Status Credits when you travel. Sign up the whole household - that's two family members over 18 and up to four under 18 who all live at the same address. Set up now

• Can I earn Velocity Points using a Frequent Flyer Points earning credit card?

  Yes you can. You can compare all of our Velocity Points earning credit cards via our website. Points earned via a Frequent Flyer credit card are automatically applied to your account each month. 

  You can also transfer your existing reward points from an eligible credit card or charge card from our partner network.

• Where can I find help with MFA, passwords or verification codes?

  Visit the MFA Help Hub for answers to common questions about account access, passwords, and multi-factor authentication.​

  Alternatively, we could incorporate the MFA Help Hub link into the following existing FAQ.