Questions? We've got answers.

• What is Velocity Frequent Flyer

  Velocity Frequent Flyer, is the Frequent Flyer program of Virgin Australia. Membership is free and you can start earning Points and Status Credits from the moment you join. You can then Redeem Points with Velocity partners and when you fly with Virgin Australia.
• How do I Earn Points

  With over 70 program partners and over 200 e-Store partners, earning Points on the things you do every day has never been easier. View all the ways to earn Points with Velocity
• How do I redeem or use Points

  Redeem your Velocity Points on flights, flight upgrades, car hire, hotels, products, gift cards - even wine. The choice is yours. The best value of redemptions are with Virgin Australia flights. View all the ways to redeem and use your Points   
• Can my kids earn and redeem with Velocity Frequent Flyer

  Yes, you get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered! Find out more information on our family perks
• How can I contact Velocity Frequent Flyer

  Visit our member support page to find out all the ways to get in contact with Velocity. We have options for you to self serve, or if you need to call we've got that covered too. 

   

  Online chat is available to members who are logged in using the 'Live chat' button.
• Do my Points and Status Credits expire

  Points expire 24 months after the last date you earned or redeemed Points, transferred Points to or from your Singapore Airlines Krisflyer account, or bought Points using Points Booster. You can read more about this in our membership terms and conditions
• How do I log in and manage my frequent flyer account

  Simply click the Log in button at the top of the Velocity or Virgin Australia website. If you're having issues remembering your Velocity number or password you can get help here.
• Can I transfer my Velocity Points

  You can transfer Points from your account to the account of an eligible family member, who is also a Velocity frequent flyer member of Velocity, up to four times per membership year. Each transfer must be for between 5,000 and 125,000 Points. You'll need to log in to complete transfers. Transfer now
• Can I pool mine or my families Points and Status credits

  Yes, you can set up a Family Points Pool to accrue Velocity Points and Status Credits when you travel. Sign up the whole household - that's two family members over 18 and up to four under 18 who all live at the same address. Set up now
• Can I earn Velocity Points using a Frequent Flyer Points earning credit card

  Yes you can. You can compare all of our Velocity Points earning credit cards via our website. Points earned via a Frequent Flyer credit card are automatically applied to your account each month. 

   

  You can also transfer your existing reward points from an eligible credit card or charge card from our partner network.