Flybuys

General Partnership Terms and Conditions

^Flybuys Transfer Terms and Conditions

If you’ve linked your Velocity Frequent Flyer membership to your Flybuys household account, you can choose to manually transfer a minimum of 1,000 Flybuys points at a time to receive 500 Velocity Points per 1,000 Flybuys points transferred to Velocity. Or, you can turn on Auto Transfer and if you choose to do this, your entire existing Flybuys points balance (to the highest multiple of 1,000 Flybuys points) will be automatically transferred to your linked Velocity account, and every 1,000 Flybuys points you subsequently collect will be automatically transferred into 500 Velocity Points. There’s no limit to the amount of Flybuys points you can transfer to Velocity. Only one Velocity membership can be linked to a Flybuys household at any one time. To turn on Auto Transfer, the full name and date of birth on your Flybuys household account and linked Velocity membership must match. You can de-link or manage your linked accounts at any time at partners.flybuys.com.au/velocity-frequent-flyer/. Visit experience.flybuys.com.au/rewards/travel/velocity-transfer to manually transfer your Flybuys points. Alternatively, to turn on Auto Transfer, visit partners.flybuys.com.au/velocity-frequent-flyer/ and sign in to your Flybuys account then turn your Auto Transfer preference to ‘On’. This selection will apply to all members under that specific Flybuys household account. You can turn your Auto Transfer preference to ‘Off’ at any time and will still be able to manually transfer your Flybuys points to Velocity.

Please allow up to 48 hours for Velocity Points to be credited to your linked Velocity account and for your Flybuys points balance to be updated. Once Flybuys points have been redeemed for Velocity Points they can’t be returned to your Flybuys account. Standard Flybuys Terms and Conditions apply to the collection of Flybuys points. Velocity membership Terms and Conditions apply.

Velocity membership Terms and Conditions apply.

¹This relationship in Australia is between Velocity Frequent Flyer Pty Ltd and Flybuys a registered trademark of Loyalty Pacific Pty Ltd. It does not apply to the Flybuys Programme in New Zealand.

To be eligible to earn Velocity Status Credits or transfer your Flybuys points to Velocity, a member of the Flybuys household must link to a Velocity membership. From 31 March 2021, if you link your accounts for the first time or update your link by signing in to your linked Velocity account via partners.flybuys.com.au/velocity-frequent-flyer/, you’ll also be able to view your Velocity Points balance and Velocity Status Credits within your Flybuys account. Only one Velocity membership can be linked to a Flybuys household at any one time. You can de-link or manage your linked accounts at any time at partners.flybuys.com.au/velocity-frequent-flyer/.

Once linked, Flybuys points earned by the household can be manually transferred to the linked Velocity account by any member of the Flybuys household. Visit flybuys.com.au/transfer to manually transfer your Flybuys points. Or, you can turn on Auto Transfer to have your Flybuys points automatically transferred to Velocity, including your entire existing Flybuys points balance. Visit partners.flybuys.com.au/velocity-frequent-flyer/ to turn on Auto Transfer. This selection will apply to all members under that specific Flybuys household account. You can turn off Auto Transfer at any time and will still be able to manually transfer your Flybuys points to Velocity. From 1 November 2020, the annual transfer limit has been removed, meaning there’s no limit to the amount of Flybuys points you can transfer to Velocity. Once Flybuys points have been redeemed for Velocity Points they can’t be returned to your Flybuys account.

As a linked member you can also earn Status Credits when you scan your Flybuys card on eligible purchases with participating Flybuys partners. Standard Status Credit earn rate is based on spend from the day your accounts are linked. Please allow up to two weeks after the end of each calendar month for your Status Credits to be credited. The Velocity account linked to the Flybuys household as at the end of a calendar month will be awarded the Status Credits. No retrospective claims for Status Credits will be accepted at any time, even in instances where due to technology malfunctions eligible spend is unable to be added to the Flybuys household account. Velocity members also need to fly on Virgin Australia marketed flights to earn Eligible Sectors in addition to Status Credits to upgrade or maintain a new level of membership. An Eligible Sector is any flight that begins with a VA flight number and does not include Reward Seats. You can find your Status Credit and eligible sector balance in My Velocity and in the Velocity app, for more information visit experience.velocityfrequentflyer.com/the-basics/status.

Members who have selected family pooling will have their Velocity Points and Status Credits pooled from Contributing Accounts to the Beneficiary account.

Standard Flybuys Terms and Conditions apply to the collection of Flybuys points. Velocity membership Terms and Conditions apply.

Transfer:

²If you’ve linked your Velocity Frequent Flyer membership to your Flybuys household account, you can choose to manually transfer a minimum of 1,000 Flybuys points at a time to receive 500 Velocity Points per 1,000 Flybuys points transferred to Velocity. Or, you can turn on Auto Transfer and if you choose to do this, your entire existing Flybuys points balance (to the highest multiple of 1,000 Flybuys points) will be automatically transferred to your linked Velocity account, and every 1,000 Flybuys points you subsequently collect will be automatically transferred into 500 Velocity Points. From 1 November 2020, the annual transfer limit has been removed, meaning there’s no limit to the amount of Flybuys points you can transfer to Velocity. Only one Velocity membership can be linked to a Flybuys household at any one time. To turn on Auto Transfer, the full name and date of birth on your Flybuys household account and linked Velocity membership must match. You can de-link or manage your linked accounts at any time at partners.flybuys.com.au/velocity-frequent-flyer/. Visit https://experience.flybuys.com.au/rewards/travel/velocity-transfer to manually transfer your Flybuys points. Alternatively, to turn on Auto Transfer, visit partners.flybuys.com.au/velocity-frequent-flyer/ and sign in to your Flybuys account then turn your Auto Transfer preference to ‘On’. This selection will apply to all members under that specific Flybuys household account. You can turn your Auto Transfer preference to ‘Off’ at any time and will still be able to manually transfer your Flybuys points to Velocity.

Please allow up to 48 hours for Velocity Points to be credited to your linked Velocity account and for your Flybuys points balance to be updated. Once Flybuys points have been redeemed for Velocity Points they can’t be returned to your Flybuys account. Standard Flybuys Terms and Conditions apply to the collection of Flybuys points. Velocity membership Terms and Conditions apply.

Status Credit Earn:

⁴If you’ve linked your Velocity Frequent Flyer membership to your Flybuys household account, you can earn the standard Status Credit earn rate of (1) Status Credit per $100 (including GST) spent each calendar month in total across Coles, Coles Online, Liquorland (both online and in-store) or First Choice Liquor Market when you scan your Flybuys card at the time of purchase, up to a maximum of 10 Status Credits per calendar month. Standard Status Credit earn rate is based on spend from the day your accounts are linked. Please allow up to two weeks after the end of each calendar month for your standard Status Credits to be credited.

Spend excludes the purchase of gift cards, tobacco, tobacco related products, charity donations and delivery/service fees. Status Credits will be credited to the linked Velocity account as at the end of each calendar month. No part Status Credits will be allocated, only whole Status Credits per $100 spend. No retrospective claims for Status Credits will be accepted at any time, even in instances where due to technology malfunctions eligible spend is unable to be added to the Flybuys household account. To upgrade or maintain Silver, Gold and Platinum membership status, 50% of the total Status Credits balance requirement must be earned with eligible Virgin Australia marketed and/or operated flights, flown by the member. To upgrade and maintain Platinum Plus membership status, 75% of the total Status Credits balance requirement must be earned with eligible Virgin Australia marketed and/or operated flights, flown by the member. The remainder of the Status Credits balance requirement can be earned through Partner Airline marketed and operated flights, Family Pooling (as a beneficiary), Flybuys, eligible Velocity Points earning credit cards or with any other eligible partners For more information visit https://experience.velocityfrequentflyer.com/the-basics/status.

Status Tier:

⁵Silver members will earn a 50% Points bonus, on top of the base Points earned, when travelling on Virgin Australia marketed and operated Domestic and International Short-Haul flights, excluding when travelling on Economy Lite fares. Silver members will earn a 50% Points bonus on the miles flown, in addition to the base Points earned, when travelling on Virgin Australia flights between Australia and Doha (operated by Qatar Airways on behalf of Virgin Australia), excluding Economy Lite fares.

⁶Gold members will earn a 75% Points bonus, on top of the base Points earned, when travelling on Virgin Australia marketed and operated Domestic, Trans-Tasman and International Short-haul flights, excluding Economy Lite fares. Gold members will earn a 75% Points bonus on the miles flown, in addition to the base Points earned on Virgin Australia flights between Australia and Doha (operated by Qatar Airways for Virgin Australia), excluding Economy Lite fares.

⁷Platinum Plus and Platinum members will earn a 100% Points bonus, on top of the base Points earned, when travelling on Virgin Australia marketed and operated Domestic and International Short-haul flights, excluding Economy Lite fares. Platinum Plus and Platinum members will earn a 100% Points bonus on the miles flown, in addition to the base Points earned on Virgin Australia flights between Australia and Doha (operated by Qatar Airways for Virgin Australia), excluding Economy Lite fares.

Flybuys and Velocity bonus points offer Terms and Conditions 

Between 12.00am AEDT on Mon 3 Nov 2025 and 11.59 pm AEDT on Sat 31 Jan 2026 (Promotion Period), Flybuys and Velocity Frequent Flyer Members who link their Velocity Frequent Flyer membership to their Flybuys account will receive one of the two offers below, which will be credited on the first eligible transfer the member successfully completes during the Promotion Period:

1. Members will receive bonus 250 bonus Flybuys points and 250 bonus Velocity Points if they choose to complete a Manual Transfer of a minimum 1,000 Flybuys points to 500 Velocity Points as their first Velocity transfer within the Promotion Period (this does not need to be their first ever Velocity Manual Transfer). If a member completes a Manual Transfer first during the Promotion Period, they will not be eligible to receive the Auto Transfer bonus points offer. Members who have previously completed a Manual Transfer from their Flybuys to Velocity Account prior to the Promotion Period are still eligible for the Manual Transfer offer; or
2. Members will receive 500 bonus Flybuys points and bonus 500 Velocity Points if they turn on Auto Transfer and complete their first ever Auto Transfer of a minimum 1,000 Flybuys points to 500 Velocity Points during the Promotion Period. Members must remain opted into Auto Transfer until the end of the Promotion Period to be eligible for this offer. Members who have opted into the Auto Transfer functionality prior to the Promotion Period but have never completed an Auto Transfer are eligible for this Auto Transfer offer. This offer is not available to members who have previously completed an Auto Transfer prior to the Promotion Period. If a member completes an eligible Auto Transfer first during the Promotion Period, they will not be eligible to receive the Manual Transfer bonus points offer.

Members are only eligible to receive one bonus points offer during the Promotion Period which will be the first eligible transfer that the member completes during the Promotion Period.

Your Flybuys account and Velocity account must remain linked until the end of the Promotion Period to be eligible to receive this offer. This bonus points offer cannot be used in conjunction with any other offer.

The Terms and Conditions governing the transfer of Flybuys points to Velocity points is outlined below. Velocity Frequent Flyer Points will be credited to the linked Velocity account. Flybuys points will be credited to the linked Flybuys account. Bonus points will be credited as outlined below:

• Any qualifying transfer made from Mon 3 Nov 2025 to Sun 30 Nov 2025 will receive Flybuys & Velocity bonus points by Fri 19 Dec 2025.
• Any qualifying transfer made from Mon 1 Dec 2025 to Wed 31 Dec 2025 will receive Flybuys & Velocity bonus points by Wed 28 Jan 2026.
• Any qualifying transfer made from Thurs 1 Jan 2026 to Sat 31 Jan 2026 will receive Flybuys & Velocity bonus points by Fri 27 Feb 2026.

Once Flybuys points have been redeemed for Velocity Points, they cannot be returned to your Flybuys account, and they will be governed by the Velocity membership terms and conditions. Standard Flybuys terms and conditions apply and are available at flybuys.com.au. Flybuys' privacy policy applies. This offer is personal to the recipient of this communication and not transferable.  

Velocity membership Terms and Conditions apply.