Platinum Membership

Platinum membership

Have 1,000 Status Credits
Fly 8 Eligible Sectors

We're making changes to Velocity Frequent Flyer

In 2025, a series of program changes are coming to Velocity that affects Status, Velocity Points and Status Credit earn on Virgin Australia flights, Status Credit earn on Airline Partners, Reward Seats and Upgrades.

We will be updating our terms and conditions, to reflect the program changes launching on 2 April 2025.

Platinum members and travelling companions in the same booking may select Economy X seating providing extra legroom and preferred overhead locker space on Domestic and International Short Haul flights operated by Virgin Australia with a VA flight number.
Select your seat from the Preferred Seating Zone – as determined by your Velocity membership level and the fare class booked – on domestic or international short-haul flights marketed and operated by Virgin Australia.

Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly.
For Virgin Australia operated domestic, international short-haul flights with a VA flight number:

You may select your seat at the time of booking or at check-in. You can also select your seat after you have made a booking by calling Virgin Australia’s Guest Contact Centre.

For Virgin Australia international long-haul flights between Australia and Doha (VA1-29)^{^:}

You and up to 8 guests on your booking will be eligible for complimentary advance seat selection for Standard, Preferred or Extra Legroom seats (excluding Group bookings).

You may select your Economy Choice, Flex or Business Class seat, from the time of booking, by calling Virgin Australia’s Guest Contact Centre.

You may select your Economy or Business Reward Seat by calling the Membership Contact Centre.

From 2 April 2025, you may also select your seat by selecting "Manage Your Booking" on the Virgin Australia website.

Any advance seat selection will be subject to terms and conditions.
You could priority purchase up to two Economy seats on any sold out Domestic or International Short-haul Virgin Australia marketed and operated flight when the seats cannot be booked online.

Requests must be made prior to midday of the day before travel (within the same time zone as the departure port) and bookings must be for a Full Economy fare.

The Platinum member making the Priority Economy Seat purchase must be travelling on the booking.

Contact our Membership Contact Centre to purchase Priority Economy seats.

Priority Economy Seat Purchase Terms and Conditions.
Platinum members are entitled to four complimentary Business Class upgrades per year, when flying on a Flex fare on Domestic and International Short-Haul flights marketed and operated by Virgin Australia (excluding Christmas Island and Cocos (Keeling) Islands)~. Log in to My Velocity to view your available upgrades.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.

Members can also use their complimentary upgrades for guests travelling with them on the same flight, when booked in a Flex fare.

Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled departure time by contacting the Membership Contact Centre.

Requests can be made at any Virgin Australia Lounge. Request any same-day upgrade on Virgin Australia operated Domestic flights up to 40 minutes prior to scheduled flight departure time.

Learn more about UpgradeMe Platinum offer here
Domestic or International Short-haul flights

Receive the highest level of priority when you waitlist for an UpgradeMe Points upgrade on your upcoming Virgin Australia operated domestic or international short-haul flight with a VA flight number, or Virgin Australia's international long-haul flight with a VA flight number (VA1-29). Subject to availability.

International Long Haul flights between Australia and Doha (VA1-29)

From 1 July 2025, Platinum Velocity members travelling on Economy Choice and Flex fares will be eligible to request to use Velocity Points to upgrade to Business Class on Virgin Australia flights between Australia and Doha (VA1-29), subject to availability.

If your request for an upgrade isn't successful at the time because of availability, you can request to be placed on a waitlist in the event upgrades become available.

Priority for the waitlist will be allocated based first on fare type and then Velocity membership level. The highest level of priority will be extended to members that have purchased an Economy Flex fare and then prioritised by Velocity membership level. I.e., Platinum members that have purchased a Flex fare will have priority, followed by Gold, then Silver and then Red.

The next level of priority will be extended to Platinum and Gold members that have purchased an Economy Choice fare, with Platinum members having higher priority than Gold members.

Please note, Membership level is validated both at time of requesting the waitlist and awarding an upgrade for Members travelling on Economy Choice fares. This means that the Members requesting the waitlist must either be Platinum or Gold Status at both the time they request to be put on the UpgradeMe Points waitlist and at the time upgrades are awarded from our waitlist, which can occur up until 24 hours prior to departure.

Learn more about our UpgradeMe Points waitlist
Domestic or International Short Haul flights

Use Velocity Points to Upgrade from an Economy Choice or Flex fare (excluding Economy Lite fares) to Business Class on Domestic (excluding Christmas Island and Cocos (Keeling) Islands), Trans-Tasman or International Short Haul flights operated by Virgin Australia with a VA flight number .

Check the number of Points required to upgrade.

Upgrade online any time after you have booked your flight, up to four hours prior to flight departure time.

Upgrade via our Membership Contact Centre until two hours prior to the scheduled flight departure time (a fee may apply).

Upgrade via Virgin Australia's Guest Contact Centre: until two hours prior to the scheduled flight departure time. Call the Guest Contact Centre on 13 67 89.

Upgrade at domestic Check-in until 30 minutes prior and at International Check-in until 60 minutes prior to scheduled flight departure time. See one of our friendly ground crew for assistance.

Upgrade at the Virgin Australia domestic Lounge on the same-day of travel up to 30 minutes prior to scheduled flight departure time.

If you have made any special requests for your booking, or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.

International Long Haul flights between Australia and Doha (VA1-29)

From 1 July 2025, Platinum members travelling on Economy Choice and Flex fares will be eligible to request to use Velocity Points to upgrade to Business Class on Virgin Australia flights between Australia and Doha (VA 1-29), subject to availability.

If your request for an upgrade isn't successful at the time because of availability, you can request to be placed on a waitlist in the event upgrades become available.

Use Velocity Points to Upgrade from an Economy Choice or Economy Flex fare to Business Class on International Long Haul flights between Australia and Doha (VA 1-29).

Check the number of Points required to upgrade.

Upgrade via our Membership Contact Centre until 24 hours prior to the scheduled flight departure time (a fee may apply).

Upgrade via Virgin Australia's Guest Contact Centre: until 24 hours prior to the scheduled flight departure time. Call the Guest Contact Centre on 13 67 89.
Contact our Membership Contact Centre for Priority Phone Service. Calls are prioritised based on the member’s Status level and serviced by our experienced team members.
Can’t find a seat on a Virgin Australia flight? Request a waitlist booking for a seat in a cabin if all seats in the desired cabin of a Virgin Australia operated flight, with a VA flight number are fully booked.

Priority will be allocated based on membership level, with the highest level of priority extended to Platinum members, followed by Gold, Silver and Red.

A Priority waitlist booking doesn’t guarantee that a seat will be made available for purchase.

If you've already made a booking directly with Virgin Australia: If your priority waitlist is successful, the fare payable will be a full Economy or Business Class fare.

If you've already made a booking with a travel agent or another third party: If your priority waitlist is succesful, the fare payable will be a full Economy Flex or Business Class fare.
As a Platinum member, you will be able to redeem an Economy Reward Seat, for one trip per year to any domestic Australia destination or international short-haul destination when travelling on any Virgin Australia operated flight beginning with a 'VA' flight number*.

Reward Seat carrier charges can be paid for using Points or a combination of Points and cash.

These Guaranteed Economy Reward Seats must be booked at least six months prior to the desired departure date and allow one day for domestic flights and three days for international flights either side of the desired departure and return dates. Our Reward Seat Guarantee is available for one itinerary per year and may include up to 3 accompanying family members.

To make a redemption booking, please contact our Membership Contact Centre.

For more information on our Guaranteed Economy Reward Seats for an Annual Family Trip, see our Terms and Conditions.

*Cocos (Keeling) Islands, Christmas Island, Hayman Island, Doha, and Partner Airline operated flights booked with a VA flight number are excluded from the Economy Reward Seat Guarantee.

Your benefits at the Airport

Access to Virgin Australia Sydney and Brisbane Lounge Premium Entry

Request to Fly Ahead to your destination on an earlier flight¹

Fast-track your domestic or international airport experience with Priority Check-in.

Priority Check-in is also available through the Business Class counter when travelling on international flights operated by Virgin Australia.
Board when you like, when travelling on Virgin Australia operated flights, via our exclusive Priority or Business Class Boarding lanes at selected domestic and international airports.
Use separate security screening lanes at Melbourne and Brisbane domestic airport on Monday to Friday 5am to 10am.

You may also access Priority Screening at Sydney domestic airport on Monday to Friday 5am to 8am.
Virgin Australia Domestic and International Short-Haul Flights

You will receive a baggage allowance based on your fare type (excluding Economy Lite fares) and your membership level at the time of travel.

Visit the Virgin Australia website to check your allowance.

Virgin Australia flights between Australia and Doha (VA1-29)^{^}

The checked baggage allowance included in your fare can be found here

Platinum members will receive an additional checked baggage allowance as follows:

For travel to/from the Americas:

Platinum members will receive two pieces of additional checked baggage of up to 23kg when travelling in Economy Class or up to 32kg when travelling in Business Class .

For travel to/from other international destinations:

Platinum members will receive an additional checked baggage allowance of up to 25kg when travelling in Economy Class or Business Class.

Other Partner Airline Operated Flights

Learn more about out our international airline partners, and any applicable complimentary baggage allowance.
Virgin Australia Domestic and International Short-Haul Flights

Receive an additional carry-on baggage allowance. Visit the Virgin Australia website to check your allowance.

Virgin Australia flights between Australia and Doha^{^}

At this stage, Platinum members will not receive any additional carry-on baggage allowances on these flights. The checked baggage allowance included in your fare can be found here

Receive an additional carry-on baggage allowance. Visit the Virgin Australia website to check your allowance.
Your checked baggage will be delivered with priority to the arrivals carousel at your destination when travelling on domestic or international short-haul flights operated by Virgin Australia with a VA flight number, or when travelling between Australia and Doha on VA1-29.
Request to Fly Ahead to your destination on an earlier same day domestic Virgin Australia operated flight, subject to seat availability. Fly Ahead requests can be made for you and up to 3 guests on the same booking.

Available when flying on domestic Virgin Australia Business, Economy Flex or Choice fares where your flight is operated by Virgin Australia. Fly Ahead is also available on Virgin Australia Economy and Business Class Reward Seats, and Business Class Upgrades.

Fly Ahead is not available when travelling on Economy Lite fares, or for Group bookings.

At the airport

Requests must be made at least 30 minutes before scheduled departure, while the flight is still open for check-in.

Travelling with carry-on baggage only: Requests can be made at a Virgin Australia check-in kiosk, Priority Check-in counter, in the Virgin Australia Lounge or at the Service Desk (where available).

Travelling with checked baggage: Requests can only be made to a Virgin Australia staff member at the Virgin Australia Priority Check-in counter.

Via the Guest Contact Centre

Flights between Brisbane, Sydney and Melbourne: Platinum members can request to Fly Ahead on an earlier flight departing up to 2 hours prior to their booked flight by contacting the Guest Contact Centre.

All other domestic Flights: Platinum members can also request to Fly Ahead on the flight departing immediately prior to their booked flight by calling the Guest Contact Centre.

Members requesting to Fly Ahead may contact the Guest Contact Centre on the day of travel until 1 hour prior to the departure time of the desired flight.

When Flying Ahead in Business Class, we may not be able to provide you with a Business Class meal.

Fly Ahead is subject to seat availability and this is controlled by Virgin Australia. While an earlier flight may have seats available for sale, these may not be available for Fly Ahead.

Fly Ahead Terms and Conditions.
Platinum members enjoy complimentary access to inflight Wi-Fi, powered by Wi-Fi Onboard, on selected Domestic and International Short-haul aircraft operated by Virgin Australia with a VA flight number. Inflight Wi-Fi is not available on F100, A320 or B737-700 aircraft. While Wi-Fi Onboard is being activated across the Virgin Australia fleet, we are unable to guarantee that your aircraft will be equipped with the service.

Use of the inflight connectivity is subject to the Virgin Austalia Terms of Use and Wi-Fi Onboard Terms of Use.

Virgin Australia Domestic Lounges

When flying on a Virgin Australia operated domestic flight Platinum members receive complimentary access pre-departure to enjoy freshly prepared food, barista coffee, free Wi-Fi and a selection of curated wines and craft beers from 12pm.

You can invite three additional guests, plus up to three children aged between 2 to 17 years, into our Virgin Australia Domestic Lounges.
Your invited guests need not be travelling with you, but must enter the lounge and be accompanied by you.
Enjoy lounge access immediately upon arrival at your destination after your domestic Virgin Australia operated flight for up to 60 minutes (subject to space availability).

Explore Domestic Lounges

Sydney Premium Entry now open Monday – Friday 5.00am to 7.00am

Enjoy direct kerbside lounge access

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only, through Sydney Airport’s T2 terminal.

Learn more about Sydney lounge Premium Entry.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
Brisbane Premium Entry now open Monday – Friday 5.00am – 10.00am

Enjoy direct lounge access

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only through Virgin Australia’s Brisbane terminal

Learn more about Brisbane lounge.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.

Travel benefits with our International airline partners

Carry your valid My Velocity Card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.

Air Canada Lounge Access
Priority Check-in on eligible flights⁵

Priority Baggage on eligible flights⁵

Additional Checked Baggage Allowance (one additional bag up to 23kg in Economy and up to 32kg in Business and First) on eligible flights⁵
Priority Check-in⁶

Priority Boarding⁶

Priority Baggage⁶

Additional Checked Baggage Allowance⁶ (one additional bag up to 23kg)*

Lounge Access⁶

*Maximum allowance in Business Class is 3 bags at 23kg per bag.
Priority Check-In*

Priority Boarding*

One additional bag* (up to 23kgs in Economy Class and 32kgs in Business Class)

*Status benefits are received on all eligible Capital Airlines operated flights within or between Australia, New Zealand, Hong Kong and Greater China (China, Hong Kong, Macau and Taiwan).
Priority Check-in through the Business Class counter

Priority Boarding

Priority Baggage

Etihad Airways Lounge Access

Additional checked baggage up to 20kgs

One additional bag (up to 23kgs in Economy Class and 32kgs in Business/First Class) when travelling to the USA/Canada
Priority Check-in*

Priority Boarding*

One additional bag* (up to 23kgs in Economy Class and 32kgs in Business Class)

*Status benefits are received on all eligible Hainan Airlines operated flights within or between Australia, New Zealand, Hong Kong and Greater China (China, Hong Kong, Macau and Taiwan).
Priority Check-in*

Priority Boarding*

One additional bag* (up to 23kgs in Economy Class and 32kgs in Business Class)

*Status benefits are received on all eligible Hong Kong Airlines operated flights within or between Australia, New Zealand, Hong Kong and Greater China (China, Hong Kong, Macau and Taiwan).
Priority check-in³

Priority boarding³

Qatar Airways Lounge Access³

Complimentary advance seat selection

Priority baggage

Additional baggage allowance

For travel to/from the Americas:

Platinum members will receive two pieces of additional checked baggage of up to 23kg when travelling in Economy Class or up to 32kg when travelling in Business Class on Qatar Airways operated flights (with a VA or QR flight number).

For travel to/from Africa:

If you booked a Qatar Airways operated flight with a VA flight number, Platinum members will receive an additional checked baggage allowance of up to 25kg when travelling in Economy Class or Business Class.

If you booked a Qatar Airways operated flight with a QR flight number, Platinum members will receive two pieces of additional checked baggage of up to 23kg when travelling in Economy Class or up to 32kg when travelling in Business Class.

For travel to/from other international destinations:

Platinum members will receive an additional checked baggage allowance of up to 25kg when travelling in Economy Class or Business Class on Qatar Airways operated flights (with a VA or QR flight number).
Priority Check-in

One piece of additional checked baggage when travelling to/from the USA and Brazil

Additional checked baggage up to 20kg when travelling to other international destinations

Priority Boarding

Priority Baggage

Singapore Airlines Lounge Access
Priority Check-in

Additional checked baggage in all cabins up to 32kg

Priority Baggage

Priority Boarding

South African Airways Lounge Access
Priority Check-in*

One additional bag* (up to 23kgs in Economy Class and 32kgs in Business/ First Class)

*Status benefits are received on all eligible Tianjin Airlines operated flights within or between Australia, New Zealand, Hong Kong and Greater China (China, Hong Kong, Macau and Taiwan).
Priority Check-in

Priority Boarding

Priority Baggage

Priority Screening

Additional Checked Baggage Allowance (one additional bag up to 23kgs)

Lounge Access
Priority Check-in through the Upper Class counter

Priority Boarding (where available)

Priority Screening at London, Heathrow (where available)

Priority Baggage Handling

Virgin Atlantic Lounge Access

Exclusive Platinum membership with
our Car and Hotel Partners

Your family can benefit from Platinum membership too

Being a Platinum member gets you a heap of benefits for use before, during and after your travel. But your family also benefits from your membership status too.

Discover all the ways you and your family will benefit from Platinum status.

As a Platinum member, we guarantee you will be able to redeem up to four return Economy Reward Seats once per Benefit Period to any domestic or international short-haul destination when travelling on any Virgin Australia operated flight beginning with a 'VA' flight number*.

Reward Seat carrier charges can be paid for using Points or a combination of Points and cash.

The Guaranteed Economy Reward Seat must be booked at least six months prior to your journey and allow one day for domestic flights and three days for international flights either side of the desired departure and return dates. Our Reward Seat Guarantee is available for one itinerary per year.

To make a redemption booking, please contact our Membership Contact Centre.

Guaranteed Economy Reward Seats for an Annual Family Trip Terms and Conditions.

^*Cocos (Keeling) Islands, Christmas Island, Hayman Island, Doha and Partner Airline operated flights booked with a VA flight number are excluded from the Economy Reward Seat Guarantee.

[HS1]Update throughout
Gift a Gold membership to a Companion of your choice, by simply earning an additional 500 Status Credits over and above the required number of Status Credits to maintain Platinum (total 1,300 Status Credits) within your member benefit period.

Contact our Membership Contact Centre once you are eligible to gift Companion Gold membership.

Upgrade your Companion Gold to a Platinum membership, by earning an additional 1,000 Status Credits over and above the required number of Status Credits to maintain Platinum (total 1,800 Status Credits) within your member benefit period.

Once you have nominated your Companion, Velocity will notify them of their tier upgrade by email.

It is not possible to change your Companion once they have been gifted Gold or Platinum membership status.

Companion Gold Membership and Platinum Membership Terms and Conditions.
Choose to pool Points, or Points and Status Credits, earned by family members into one Account.

There may be a maximum of six family members, living at the same address, involved in a pool. This may include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).

Log in to your Account to setup Family Pooling.

Family Pooling Terms and Conditions
Choose to pause your membership for a period of six months when you are expecting a new addition to the family.

To apply for a Membership Pause for Parental Leave, you may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.

Contact our Membership Contact Centre for further information about Membership Pause for Parental Leave.

Membership Pause for Parental Leave Terms and Conditions.

Extra bonus Points because you're Platinum!

This tab contains all of the added extras that come with upgrading to Platinum. You'll get some flashy tags for your bags and more Points on your purchases. Check out all of the reward benefits that come with your Platinum membership.

Get bonus Points on flights

Fly with Virgin Australia

Receive a 100% Points bonus when travelling on Virgin Australia Domestic and International flights on all fare types, except Economy Lite fares²

Book a flight
Fly with Qatar Airways

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on a Qatar Airways operated flight with a VA flight number.

Book a flight
Fly with Singapore Airlines

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on a Singapore Airlines operated flight with a VA flight number.

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Fly with Air Canada

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on an eligible Air Canada-operated flight with a VA flight number.⁴

Book a flight

Fly with United Airlines

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when traveling on a United Airlines operated flight with a UA or VA flight number.

Book a flight
Fly with ANA

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on n ANA operated flight with a VA flight number.

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Fly with Link Airways

Receive a 100% Points bonus per $ spent, in addition to the base Points earned, when travelling on a Link Airways operated flight with a VA flight number.

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Fly with Etihad Airways

Receive a 50% Points bonus on miles flown, in addition to the base Points earned, when traveling on an Etihad Airways operated flight with an EY flight number.

Book a flight

More options to get bonus Points

Get 4 Points per eligible $1 on Car Share

As a Platinum Velocity member earn 4 points per eligible $1 spent to share a car in a cost-effective and convenient way with Flexicar. T&Cs apply

Explore Flexicar
100% bonus Points with select travel partners

Receive a 100% Points bonus, on top of the base Points earned, when using our travel partners Cover-More, Looking4Parking and Cruisepilot.

Explore partners
Get 6 Points per $1 on Car Rental

As a tiered Velocity member earn 6 Points per $1 spent when hiring a car rental with Europcar, Hertz, SIXT, Dollar or Thrifty in Australia & New Zealand.

Explore partners

Compare all status benefits

From Red to Platinum find out all there is to know about Status!

Benefits at a glance

Terms & Conditions

For full Terms and Conditions, view the Velocity Member Benefit Terms and Conditions.

^{^}Virgin Australia flights between Australia and Doha (VA1-29) will be operated by Qatar Airways for Virgin Australia.

1. An Eligible Sector is any flight that begins with a VA flight number excluding Reward Seats, Economy Lite fares and Choice fares booked in P,Q,T,I,S for the portion of the flight that is operated internally within Canada

2. Platinum members will earn a 100% Points bonus, on top of the base Points earned, when travelling on Virgin Australia marketed and operated Domestic and International Short-haul flights, excluding Economy Lite fares. Platinum members will earn a 100% Points bonus on the miles flown, in addition to the base Points earned on Virgin Australia flights between Australia and Doha (operated by Qatar Airways for Virgin Australia), ecluding Economy Lite fares.

3. Please ensure you download the Velocity Frequent Flyer App as a valid virtual or physical membership card needs to be presented to attain benefits.

~ Platinum members who have purchased a Flex fare on Virgin Australia marketed and operated Domestic (excluding Christmas Island and Cocos Island), Trans-Tasman and International Short Haul flights are entitled to use their available complimentary upgrades to Business class. Only valid Upgrade certificates can be used. To check how many upgrades you have available and the validity of your Upgrade certificates, log into My Velocity online and select “My Benefits”. All upgrades are subject to Reward Seat availability, which is controlled by Virgin Australia, and to the Upgrade Cancellation and Amendment Policy. Some flights may have no upgrades available. Additional terms and conditions apply.

4. For some Choice fares booked on Virgin Australia marketed/Air Canada operated flights, Velocity members will not earn Velocity Points, Status Credits or Eligible Sectors for the portion of the flight that is operated internally within Canada. For more information please visit Earn Points with Air Canada prior to booking your flight.

5. These Velocity Status benefits are only available on ANA operated flights from Australia to Japan with a VA or NH flight number, and ANA operated flight within Japan with a VA flight number.

6. These Velocity Status benefits are only available on Air New Zealand operated flights with a VA flight number, between Australia and New Zealand.