Platinum Membership

Platinum membership

Have 1,000 Status Credits
Fly 8 Eligible Sectors

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Platinum members and travelling companions in the same booking may select Economy X seating providing extra legroom and preferred overhead locker space on Domestic and International Short Haul flights operated by Virgin Australia..
Select your seat from the Preferred Seating Zone – as determined by your Velocity membership level and the fare class booked – on flights marketed and operated by Virgin Australia.
Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly.
Select your seat at the time of booking or at check in. You can also select your seat after you have made a booking by calling our Guest Contact Centre.
Exercise the ability to priority purchase up to two Economy seats on any sold out Virgin Australia marketed and operated flight when the seats cannot be booked online.

Requests must be made prior to midday of the day before travel (within the same time zone as the departure port) and bookings must be for a Full Economy 'Y' class fare.

Platinum member must be travelling on the booking.

Contact our Membership Contact Centre to purchase Economy seats.

Priority Economy Seat Purchase Terms and Conditions.
Platinum members are entitled to four complimentary Business Class upgrades per year, when flying on a Flex fare on Domestic, Trans Tasman and International Short-Haul flights marketed and operated by Virgin Australia (excluding Christmas Island and Cocos Island)~. Log in to My Velocity to view your available upgrades.

Limited time offer: From 27 September 2023 until 31 March 2024, members can request to upgrade using their complimentary UpgradeMe benefit when flying on a Choice fare. When upgrading from a Choice fare, two upgrade credits are required on flights up to 1,000 miles, and four upgrade credits are required on flights above that are 1,001+ miles^*.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.

Members can also use their complimentary upgrades for guests travelling with them on the same flight, when booked in a Flex fare.

Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled departure time by contacting the Membership Contact Centre.

Requests can be made at any Virgin Australia Lounge or if departing from Hobart at Priority Check-in. Request any same-day upgrade on Virgin Australia operated Domestic flights up to 40 minutes prior to scheduled flight departure time.
Receive the highest level of priority when you waitlist for an UpgradeMe Points.
Upgrade on your upcoming Virgin Australia operated flight with a VA flight number. Subject to availability.

Learn more about our UpgradeMe Points waitlist
Use Velocity Points to Upgrade from an Economy Choice or Flex fare (excluding Economy Lite fares) to Business Class on Domestic flights operated by Virgin Australia with a VA flight number (excluding Christmas Island and Cocos Island). Trans-Tasman and International Short-Haul flight Upgrades are unavailable for the time being.

Check the number of Points required to upgrade.

Upgrade online any time after you have booked your flight, up to four hours prior to flight departure time.

Upgrade via our Membership Contact Centre until two hours prior to the scheduled flight departure time (a fee may apply).

Upgrade at domestic Check-in until 30 minutes prior and at International Check-in until 60 minutes prior to scheduled flight departure time. See one of our friendly ground crew for assistance.

Upgrade at the Virgin Australia domestic Lounge on the same-day of travel up to 30 minutes prior to scheduled flight departure time.

If you have made any special requests for your booking, or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
Contact our Membership Contact Centre for Priority Phone Service. Calls are prioritized based on the member’s tier and serviced by our experienced team members
Can’t find a seat on a Virgin Australia flight? Request a waitlist booking for a seat in a cabin if all seats in the desired cabin of a Virgin Australia operated flight, with a VA flight number are fully booked. Priority will be allocated based on membership level, with Platinum members receiving the highest level of Priority.

Priority waitlist applies to bookings made in Flex or Business Class. A Priority waitlist booking doesn’t guarantee that a seat will be made available for purchase.
As a Platinum member we guarantee you will be able to redeem an Economy Reward Seat, for one trip per year to any domestic Australia destination or international destination when travelling on any Virgin Australia -operated flight beginning with a 'VA' flight number*.

Reward Seat carrier charges can be paid for using Points or a combination of Points and cash.

These Guaranteed Economy Reward Seats must be booked at least six months prior to the desired departure date and allow one day for domestic flights and three days for international flights either side of the desired departure and return dates. Our Reward Seat Guarantee is available for one itinerary per year and may include up to 3 accompanying family members.

To make a redemption booking, please contact our Membership Contact Centre.

For more information on our Guaranteed Economy Reward Seats for an Annual Family Trip, see our Terms and Conditions.

*From 5 February 2022, flights to Cocos Island, Christmas Island and Partner Airline operated flights booked with a VA flight number will no longer be eligible flights under our Economy Reward Seat Guarantee

Your benefits at the Airport

Access to Virgin Australia Sydney and Brisbane Lounge Premium Entry

Request to Fly Ahead to your destination on an earlier flight¹

Fast-track your domestic airport experience with Priority Check-in.

Priority Check-in is also available through the Business Class counter when travelling on international flights operated by Virgin Australia.
Board when you like, when travelling on Virgin Australia operated flights, via our exclusive Priority or Business Class Boarding lanes at selected domestic and international airports.
Virgin Australia Domestic, Trans-Tasman and International Short-Haul Flights

You will receive a baggage allowance based on your fare type and your membership level at the time of travel.

Receive an additional checked baggage allowance (excluding Economy Lite Fares). Visit the Virgin Australia website to check your allowance.

Partner Airline Operated Flights

Learn more about out our international airline partners, and any applicable complimentary baggage allowance.
Virgin Australia Domestic, Trans-Tasman and International Short-Haul Flights

Receive an additional carry-on baggage allowance. Visit the Virgin Australia website to check your allowance.

Receive an additional carry-on baggage allowance. Visit the Virgin Australia website to check your allowance.
Your checked baggage will be delivered with priority to the arrivals carousel at your destination when travelling on flights operated by Virgin Australia.
Request to Fly Ahead to your destination on an earlier flight, subject to seat availability. Fly Ahead requests can be made for you and up to 3 guests on the same booking.

Available when flying on domestic Virgin Australia Business, Economy Flex or Choice fares where your flight is operated by Virgin Australia. FlyAhead is also available on Virgin Australia Economy and Business Class Reward Seats, and Business Class Upgrades.

Fly Ahead is not available when travelling on Economy Lite fares, or for Group bookings.

At the airport

Requests must be made at least 30 minutes before scheduled departure, while the flight is still open for check-in.

Travelling with carry-on baggage only: Requests can be made at a Virgin Australia check-in kiosk, Priority Check-in counter, in the Virgin Australia Lounge or at the Service Desk (where available).

Travelling with checked baggage: Requests can only be made to a Virgin Australia staff member at the Virgin Australia Priority Check-in counter.

Via the Guest Contact Centre

Flights between Brisbane, Sydney and Melbourne: Platinum members can request to Fly Ahead on an earlier flight departing up to 2 hours prior to their booked flight by contacting the Guest Contact Centre.

All other domestic Flights: Platinum members can also request to Fly Ahead on the flight departing immediately prior to their booked flight by calling the Guest Contact Centre.

Members requesting to Fly Ahead may contact the Guest Contact Centre on the day of travel until 1 hour prior to the departure time of the desired flight.

When Flying Ahead in Business Class, we may not be able to provide you with a Business Class meal.

Fly Ahead is subject to seat availability and this is controlled by Virgin Australia. While an earlier flight may have seats available for sale, these may not be available for Fly Ahead.

Fly Ahead Terms and Conditions.

Lounges and Premium Entry

Whether waking up with a cup of fresh made barista coffee or relaxing with a glass of wine at the end of a long day, Virgin Australia lounges aim to make flying a pleasure.

Virgin Australia Domestic Lounges

When flying on a Virgin Australia operated domestic flight Platinum members receive complimentary access pre-departure and can invite up to three additional guests, plus up to three children aged between 2 to 17 years, into our Virgin Australia Domestic Lounges.
Your invited guests need not be travelling with you, but must enter the lounge and be accompanied by you.
For a contactless experience, use one of our Self-Service Entry kiosks.
Enjoy lounge access immediately upon arrival at your destination after your Virgin Australia flight for up to 60 minutes. Subject to space availability.
Please note, to ensure that travelling with us remains safe, we’ve made some temporary changes to our lounge experience. Learn more about the Virgin Australia lounge.

Update on international lounge access

Virgin Australia currently do not operate international lounges; however, you may have access to an international lounge operated by our partner airlines.

International lounges operated by our partner airlines may be temporarily closed. For up to date information on partner airline-operated lounges, please refer to the airline’s website directly.

Enjoy access to over 150 international airline partner lounges when travelling with our international airline partners.

Learn more about out our international airline partners, the lounges you can access and the number of accompanying guests.
Sydney Premium Entry now open Monday – Friday 5.00 am to 8.00 am

Enjoy direct kerbside lounge access

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only, through Sydney Airport’s T2 terminal.

Learn more about Sydney lounge Premium Entry.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
Brisbane Premium Entry now open Monday – Friday 5.00 am – 10.00 am

Enjoy direct lounge access

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only through Virgin Australia’s Brisbane terminal

Learn more about Brisbane lounge.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.

Exclusive Platinum membership with
our Car and Hotel Partners

Travel benefits with our International airline partners

Carry your valid My Velocity Card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.

Air Canada Lounge Access
Priority Check-in on eligible flights⁷

Priority Baggage on eligible flights⁷

Additional Checked Baggage Allowance (one additional bag up to 23kg in Economy and up to 32kg in Business and First) on eligible flights⁷
Priority Check-In

Priority Boarding

One additional bag (up to 23kgs in Economy Class and 32kgs in Business Class)
Priority Check-in through the Business Class counter

Priority Boarding

Priority Baggage

Etihad Airways Lounge Access

Additional checked baggage up to 20kgs

One additional bag (up to 23kgs in Economy Class and 32kgs in Business/First Class) when travelling to the USA/Canada
Priority Check-in

Priority Boarding

One additional bag (up to 23kgs in Economy Class and 32kgs in Business Class)
Priority Check-in

Priority Boarding

One additional bag (up to 23kgs in Economy Class and 32kgs in Business Class)
Priority check-in⁵

Priority boarding⁵

Qatar Airways Lounge Access⁵
Priority Check-in

One piece of additional checked baggage when travelling to/from the USA and Brazil

Additional checked baggage up to 20kg when travelling to other international destinations

Priority Boarding

Priority Baggage

Singapore Airlines Lounge Access
Priority Check-in

Additional checked baggage in all cabins up to 32kg

Priority Boarding

South African Airways Lounge Access
Priority Check-in

One additional bag (up to 23kgs in Economy Class and 32kgs in Business/ First Class)
Priority Check-in

Priority Boarding

Priority Baggage

Priority Screening

Additional Checked Baggage Allowance (one additional bag up to 23kgs)

Lounge Access
Priority Check-in through the Upper Class counter

Priority Boarding (where available)

Priority Screening at London, Heathrow (where available)

Virgin Atlantic Lounge Access

Your family can benefit from Platinum membership too

Being a Platinum member gets you a heap of benefits for use before, during and after your travel. But your family also benefits from your membership status too.

Discover all the ways you and your family will benefit from Platinum status.

As a Platinum member, we guarantee you will be able to redeem up to four return Economy Reward Seats once per Benefit Period to any domestic or international destination when travelling on any Virgin Australia marketed flight beginning with a 'VA' flight number*.

Reward Seat carrier charges can be paid for using Points or a combination of Points and cash.

The Guaranteed Economy Reward Seat must be booked at least six months prior to your journey and allow one day for domestic flights and three days for international flights either side of the desired departure and return dates. Our Reward Seat Guarantee is available for one itinerary per year.

To make a redemption booking, please contact our Membership Contact Centre.

Guaranteed Economy Reward Seats for an Annual Family Trip Terms and Conditions.

^*From 5 February 2022, flights to Cocos Island, Christmas Island and Partner Airline operated flights booked with a VA flight number will no longer be eligible flights under our Economy Reward Seat Guarantee

[HS1]Update throughout
Gift a Gold membership to a Companion of your choice, by simply earning an additional 500 Status Credits over and above the required number of Status Credits to maintain Platinum (total 1,300 Status Credits) within your member benefit period.

Contact our Membership Contact Centre once you are eligible to gift Companion Gold membership.

Upgrade your Companion Gold to a Platinum membership, by earning an additional 1,000 Status Credits over and above the required number of Status Credits to maintain Platinum (total 1,800 Status Credits) within your member benefit period.

Once you have nominated your Companion, Velocity will notify them of their tier upgrade by email.

It is not possible to change your Companion once they have been gifted Gold or Platinum membership status.

Companion Gold Membership and Platinum Membership Terms and Conditions.
Choose to pool Points, or Points and Status Credits, earned by family members into one Account.

There may be a maximum of six family members, living at the same address, involved in a pool. This may include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).

Log in to your Account to setup Family Pooling.

Family Pooling Terms and Conditions
Choose to pause your membership for a period of six months when you are expecting a new addition to the family.

To apply for a Membership Pause for Parental Leave, you may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.

Contact our Membership Contact Centre for further information about Membership Pause for Parental Leave.

Membership Pause for Parental Leave Terms and Conditions.

Extra bonus Points because you're Platinum!

This tab contains all of the added extras that come with upgrading to Platinum. You'll get some flashy tags for your bags and more Points on your purchases. Check out all of the reward benefits that come with your Platinum membership.

Get bonus Points on flights

Fly with Virgin Australia

Receive a 100% Points bonus, on top of the base Points earned, when travelling on Virgin Australia Domestic, Trans-Tasman and International Short Haul flights on all fare types, except Economy Lite fares⁴

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Fly with Qatar Airways

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on a Qatar Airways operated flight with a VA flight number.

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Fly with Singapore Airlines

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on a Singapore Airlines operated flight with a VA flight number.

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Fly with Air Canada

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on an eligible Air Canada-operated flight with a VA flight number.⁶

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Fly with United Airlines

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when traveling on a United Airlines operated flight with a UA or VA flight number.

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Fly with ANA

Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on n ANA operated flight with a VA flight number.

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Fly with Etihad Airways

Receive a 50% Points bonus on miles flown, in addition to the base Points earned, when traveling on an Etihad Airways operated flight with an EY flight number.

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More options to get bonus Points

Get 4 Points per eligible $1 on Car Share

As a Platinum Velocity member earn 4 points per eligible $1 spent to share a car in a cost-effective and convenient way with Flexicar. T&Cs apply

Explore Flexicar
100% bonus Points with select travel partners

Receive a 100% Points bonus, on top of the base Points earned, when using our travel partners Cover-More, Looking4Parking and Cruisepilot.

Explore partners
Get 6 Points per $1 on Car Rental

As a tiered Velocity member earn 6 Points per $1 spent when hiring a car rental with Europcar, Hertz or Thrifty in Australia & New Zealand.

Explore partners

Compare all status benefits

From Red to Platinum find out all there is to know about Status!

Benefits at a glance

Terms & Conditions

For full Terms and Conditions, view the Velocity Member Benefit Terms and Conditions.

*Offer available from 12:01 AEST 27 September 2023 until 11:59pm AEST 31 March 2024 (‘Promotional Period’). Platinum Velocity members who have purchased a full fare economy Choice fare for travel until and including 31 March 2024 on Virgin Australia marketed and operated Domestic (excluding Christmas Island and Cocos Island), Trans-Tasman and International Short Haul flights are entitled to use their available complimentary UpgradeMe Platinum credits to upgrade to Business Class. Only valid UpgradeMe credits can be used for this offer, check your My Velocity account online to confirm the validity. Offer applies to existing bookings made before the start of the ‘Promotional Period’ and to new bookings for travel within the ‘Promotional Period’. Upgrading from a Choice fare to Business class will require 2 UpgradeMe Platinum credits for flights 1-1,000 miles long, and 4 UpgradeMe Platinum credits for flights 1,001 miles or longer. To check how many upgrade credits you have available, login to My Velocity online and select “My Benefits”. All Upgrades are subject to availability, which is controlled by Virgin Australia. Some flights may have no Upgrades available. All flight upgrades using complimentary UpgradeMe Platinum fare upgrades are subject to the Velocity membership terms and conditions.

1. Benefits apply only when travelling between Australia/ New Zealand and Greater China from 2 July 2018 onwards

2. Benefits do not apply for flights to/ from North America from 2 July 2018 onwards

3. An Eligible Sector is any flight that begins with a VA flight number excluding Reward Seats, Economy Lite fares and Choice fares booked in P,Q,T,I,S for the portion of the flight that is operated internally within Canada

4. Excludes domestic Getaway fares purchased prior to 19 August 2021

5. Please ensure you download the Velocity Frequent Flyer App as a valid virtual or physical membership card needs to be presented to attain benefits.

~ Platinum members who have purchased a Flex fare on Virgin Australia marketed and operated Domestic (excluding Christmas Island and Cocos Island), Trans-Tasman and International Short Haul flights are entitled to use their available complimentary upgrades to Business class. Only valid Upgrade certificates can be used. To check how many upgrades you have available and the validity of your Upgrade certificates, log into My Velocity online and select “My Benefits”. All upgrades are subject to Reward Seat availability, which is controlled by Virgin Australia, and to the Upgrade Cancellation and Amendment Policy. Some flights may have no upgrades available. Additional terms and conditions apply.

6. For some Choice fares booked on Virgin Australia marketed/Air Canada operated flights, Velocity members will not earn Velocity Points, Status Credits or Eligible Sectors for the portion of the flight that is operated internally within Canada. For more information please visit Earn Points with Air Canada prior to booking your flight.

7. These Velocity Status benefits are only available on ANA operated flights from Australia to Japan with a VA or NH flight number, and ANA operated flight within Japan with a VA flight number.

Platinum membership

Fly with Virgin Australia

Fly with Qatar Airways

Fly with Singapore Airlines

Fly with Air Canada

Fly with United Airlines

Fly with ANA

Fly with Etihad Airways

Get 4 Points per eligible $1 on Car Share

100% bonus Points with select travel partners

Get 6 Points per $1 on Car Rental

Compare all status benefits