Myer

Use your Velocity Points to shop your favourite brands in-store and online at Myer.

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On this page:     In-store    Online    Find a Myer near you    Frequently asked questions

Introducing Shop with Points

You can now use your Velocity Points via the Velocity App to generate a QR code to your preferred value to use in-store at Myer.*

Shop with Points
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Don’t have the Velocity App? Download it today.

The Velocity Frequent Flyer App makes it easy to stay on top of all your Velocity activity on the go! Track your Status, tiered benefits, ways to redeem or earn and so much more.

Explore Shop with Points through the Velocity App today!

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Use your Points with Myer

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How to use your Points in-store

  1. Open or download the Velocity App
    Before you shop, get the Velocity App ready! Just open it or download it, tap redeem, then Shop with Points, then Myer from the in-store shopping menu.
  2. Generate a QR code
    Choose the dollar amount you’d like to set for your QR code. You’ll need enough Velocity Points to cover it at the time you create the code and when you use it in-store. Verify your identity via our multi-factor authentication. Once your QR code is created, you’ll have 4 hours to use it for a purchase in-store at Myer.
  3. Shop with Points
    When purchasing in-store, a Myer team member will scan your QR code. You’ll then be prompted to confirm how many Points you wish to use on their POS terminal. Once confirmed, the Points will be deducted from your Velocity account.

    You can redeem a minimum of 971 and a maximum of 971,874 Velocity Points per transaction in-store with Myer. You cannot redeem more Velocity Points than your total purchase amount. QR codes are one time use only. You don’t have to use the full amount set on your QR code. If your code expires or is deleted, you can create another one straight away.

How to use your Points online

  1. Add to your bag
    Shop online at Myer and add items you want to purchase to your bag. 
  2. Select Velocity Points at Checkout
    At checkout, look for the payment options and choose "Velocity Points".
  3. Log in to your Velocity Account
    You'll be prompted to log in using your Velocity membership number and password.
  4. Complete purchase
    You can use your Velocity Points to cover part or the full cost of your online purchase, by simply moving the payment slider on check out. You require a minimum of 3,000 Velocity Points to make an online purchase at MYER using your Points.

Find a Myer near you

From fashion to home, Myer has over 50 department stores positioned throughout Australia.

Store Locator →
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Frequently Asked Questions

Terms and Conditions

General Terms

These terms should be read with the Velocity Membership Terms and Conditions, Myer Online Shopping Terms and Conditions, Myer Returns Policy (“collectively Terms and Conditions”). Using Velocity Points at Myer (online or in-store) constitutes acceptance of these Terms and Conditions.

Velocity Points can be redeemed online at myer.com.au and in-store at Myer. Velocity Points cannot be used to purchase gift cards or for phone orders. You can combine Velocity Points with other payment methods (e.g., credit or debit card, or an eligible gift card). Velocity Points have no cash value and cannot be exchanged for cash.

Online Redemption

To redeem Velocity Points online with Myer, select Velocity Points as the payment method at checkout on myer.com.au. Enter your Velocity membership details and select the number of Velocity Points to use for your purchase using the slider.

You can redeem a minimum of 3,000 Velocity Points per transaction online with Myer. You cannot redeem more Velocity Points per transaction than your total purchase amount online with Myer.

In-Store Redemption

To redeem Velocity Points in-store with Myer, open Velocity Frequent Flyer app and create a QR code for your desired cash and Velocity Points value, then present the QR code at checkout in a participating Myer store. Each QR code is valid for 4 hours from creation and will expire after this time. You can only have one active QR code at a time and each QR code can only be used once. QR codes can be used in full or in part. Any unused QR code, or portion of a QR code, will not be deducted from your Velocity account. QR codes are non-transferable and screenshots of QR codes are not permitted.

Velocity Points will not be held or deducted from your Velocity account when you create a QR code. When you use the QR code for an in-store purchase, Velocity Points equivalent to the value of your QR code (as shown at the time of creation and on the POS screen at the checkout in-store at Myer, or the value of the portion of the QR code you have selected to use (as shown on the POS screen at the checkout in-store at Myer), will be deducted from your Velocity account. You must have sufficient Velocity Points in your account when creating the QR code and when using the QR code to make a purchase. You can redeem a minimum of 971 and a maximum of 971,874 Velocity Points per transaction in-store with Myer. You cannot redeem more Velocity Points than your total purchase amount.

Returns

Returns are subject to the Myer Returns Policy. The Myer Returns Policy (including the change of mind limits) and these Terms and Conditions, do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law or otherwise as required by law.

For change of mind returns where Velocity Points were used, a Myer Returns Card will be issued for the Velocity Points portion (valid for three years from issue date). For legally entitled refunds (faulty goods, consumer guarantees), Velocity Points will be reinstated to your original Velocity account. Any remaining balance not paid by Velocity Points will be returned according to the Myer Returns Policy.

Important

All Velocity Program enquiries are to be directed to the Velocity member support team on 13 18 75 (8am-8pm AET Monday-Friday and 9am-6pm AET Saturday-Sunday).

All enquiries regarding Myer products, orders or delivery, please contact the Myer Customer Experience Team directly on 13MYER (13 69 37) (9am-6pm AET, Monday- Friday and 10am-5pm AET, Saturday-Sunday).

Velocity account details will be shared with Myer to allow you to redeem Velocity Points, including your points balance and redemption value, and to allow Myer to process your order. For details of Myer's Privacy Policy, see here. See here for Velocity’s Privacy Statement and Privacy Policy.

Myer and Velocity reserve the right, in their sole discretion, to refuse, hold or assess the use, access or removal of Velocity Points, including in circumstances such as network failure, tampering, unauthorised intervention, fraud (actual or suspected), or technical failure. Myer and Velocity reserve the right at any time, and without prior notice, to change these Terms and Conditions (including the qualifying goods and services) and to change, suspend or terminate the Velocity redemption at Myer program.

Velocity membership Terms and Conditions apply.