Help and support centre Popular frequently asked questions and more
Can I transfer my Velocity Points to another Velocity member?
You can make four (4) transfers per year to an eligible family member. Points transfers are easy and free to do online (a fee applies if you transfer through the Membership Contact Centre).
Simply log in to your account on the Velocity webiste, click on the drop down in the top right hand corner and in the selection bar select “Link & Transfer". Ensure your transfer is to an eligible family member (as stated in the Terms and Conditions) and is between 5,000 Points and 100,000 Points.
Family members can also pool their Points or Points and Status Credits in to one Velocity Account with our Family Pooling benefit. Find out more about Family Pooling.
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!