Help and support centre Popular frequently asked questions and more
Can I Upgrade my partner airline flight using Velocity Points?
You can redeem your Velocity Points to Upgrade on an eligible fare on a Virgin Australia operated flight. Velocity Points cannot be redeemed on partner airline operated flights.
If you are travelling on a Singapore Airlines flight and you are also a member of KrisFlyer, the loyalty program of Singapore Airlines, you can set up a link between your Velocity Account and KrisFlyer Account and convert Points and Miles between both programs. You can then upgrade your flight using KrisFlyer miles.
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!