Help and support centre Popular frequently asked questions and more
How long are my Velocity Points valid?
As long as you continue to undertake eligible account activity, your Velocity Points balance will never expire. Eligible account activity is earning or redeeming Velocity Points.
Points earned will not expire until 24 months after your last eligible earn or redemption activity.
Simply transfer Points from Flybuys or your eligible credit card, shop online via the Velocity eStore or buy Points via Points Booster among many of the ways to earn Points
Redeem Points for a flight, car hire, hotel stay, or thousands of products and gift cards in our Velocity Rewards Store, among many of the ways to redeem Points to prevent your Points from expiring.
Transferring Points between family members or receiving Points from a Family Pooling relationship is not considered an eligible account activity and this activity will not prevent your Points from expiring. We will send out a reminder email at least 30 days before your Points are due to expire.
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!