Help and support centre Popular frequently asked questions and more
If I forgot to add my Velocity membership number to my booking, can I add it to my booking online?
Yes. You can add your Velocity membership number to your Virgin Australia booking online before you fly. Simply visit virginaustralia.com, enter your details into the My Trips' tab on the right hand side and add in your booking reference (6 letters and no numbers) along with the surname on the booking then click “Manage”. From there you can add your Velocity membership number.
Alternatively, you can download the Virgin Australia App, select “Trips” from the bottom selection panel. If your booking is not displaying in the Trip List, then proceed to click on “Add Trips” in the top right hand corner.. From here, you can click on your booking, look for the 3 dots in the top right corner and select “View Guest Details”. From there you can add your Velocity membership number to your booking.
Provided the flight is eligible, Velocity Points will be automatically allocated to your nominated Velocity Account once the flight has been flown. If you are travelling with one of our airline partners, please call your booking agent or the airline directly to assist you with adding your Velocity membership number to your booking. Once your membership number has been added you will automatically earn Velocity Points for all eligible flights flown.
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!