Help and support Popular frequently asked questions and more
Can I transfer Points between Velocity and other programs?
If you have a participating credit card with our banking partners you can transfer points from them to Velocity. Click here to see if your credit card is listed. If yes, click the relevant link to transfer. Once Points are transferred to Velocity they cannot be reversed.
Velocity and KrisFlyer members can also combine their Points and Miles from both programs, to access flight upgrades and Reward Seats across the combined international networks of Virgin Australia and Singapore Airlines.
If you are a member of the Singapore Airlines KrisFlyer program then you can set up a link with both Accounts by logging into your Velocity Account and selecting ‘Points Transfer – Airlines’ . For every 1.55 Velocity Points converted you will earn 1 KrisFlyer Mile, or for every 1.55 KrisFlyer Miles converted you will earn 1 Velocity Point. There is a minimum of 5,000 Points per conversion. Find out more about Points Transfer – Airlines
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Nominate a family member, colleague, or an individual you trust to be your Travel Coordinator to manage your Velocity account on your behalf*. Perfect for busy travellers who need help with the little things, like booking a Reward Seat or putting in a claim for missing Points.