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Help Centre

How to Guides

Our How to Guides explain important functions of our website. Whether you would like information about how to pay for a booking using Points, claim missing Points or update your details, we have a guide to help you better understand the process involved.

How to guides - find out more


Frequently Asked Questions

Consult our Frequently Asked Questions for queries relating to Account Maintenance, Membership, Earning and Redeeming Points, Status and Benefits, Partners and more.

FAQ's - find out more


Contact Us

Visit our Contact Us page to locate the most relevant point of contact within Velocity for specific enquiries or to provide feedback.

Contact Us - find out more



View the definitions of frequently used Velocity terms.

Definitions - find out more



Discover the Velocity site in its entirety. View the ins and outs of the website and find the page you need.

Sitemap - find out more


Terms and Conditions

View the Velocity Frequent Flyer Program Terms and Conditions.

T&C's - find out more