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How To Guides

How to guides

The following How to Guides explain how to use functions of the Velocity website, claim missing Points and take advantage of selected Velocity benefits. 

How to claim missing Velocity points

How to Claim Missing Points for flights

How to Claim Missing Points for eligible non-airline partner transactions


How to guides - flights

How to Book with Points + Pay

How to add a Velocity membership number to a current booking

How to determine the fare class when booking an international Virgin Australia flight


How to guides - Your Velocity account

How to update your details

How to transfer Velocity Points to a family member

How to set up Family Pooling

How to opt in to Velocity Global Wallet®


How to guides - earning Velocity points

How to use a BP temporary card


How to guides - moving points to your Velocity account

How to transfer your American Express credit card points to Velocity

How to transfer your ANZ Reward account and Business Reward account Points to Velocity

How to transfer your Commonwealth Bank credit card points to Velocity

How to transfer your NAB credit card points to Velocity

How to transfer your Westpac credit card points to Velocity

How to transfer your Citibank credit card points to Velocity

How to transfer your St George credit card points to Velocity

How to transfer your Bank of Melbourne credit card points to Velocity

How to transfer your BankSA credit card points to Velocity

How to transfer your HSBC credit card points to Velocity

How to transfer your Diners Club charge card points to Velocity

How to transfer your Card Services credit card points to Velocity

How to transfer your Suncorp Bank credit card points to Velocity

How to transfer your BOQ credit card points to Velocity


For information about the Virgin Australia website and itineraries and Flight Reminder Emails, see Virgin Australia's How to Guides.