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What is Priority Economy Seat Purchase?

Platinum Plus and Platinum members are entitled to priority purchase of up to two (2) economy seats (including the Platinum member) on any sold out Domestic or International Short-haul Virgin Australia marketed and operated flight when the seats cannot be booked online.

  • Requests must be made prior to midday of the day before travel (within the same time zone as the departure port) and bookings must be for a Full Economy fare.
 
  • The Platinum Plus or Platinum member making the Priority Economy Seat purchase must be travelling on the booking.
 
 

Terms & Conditions: 

If there are no seats available for sale in the Economy cabin on a domestic or short-haul international Virgin Australia marketed and operated flight, Platinum Plus and Platinum members may be able to purchase up to two Economy Flex fare seats on that flight (must be full Economy fare) (Priority Economy Seat), subject to these rules:

  • The Platinum Plus or Platinum member must be included in the Priority Economy Seat booking and must travel on the flight.
  • The Priority Economy Seat booking must be made by calling the Membership Contact Centre by midday the day before the desired departure date (in the time zone of the proposed departure port). The booking can’t be made at any airport service desk or through the Velocity website.

  • This benefit may be restricted without prior notice e.g. for certain routes or under special circumstances (including natural disasters).

Please note this is not available on Virgin Australia flights to Doha (operated by Qatar Airways for Virgin Australia).

 

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Virtual Assistant

Have you tried contacting our new Virtual Assistant? Try it now! Click the red bubble in the bottom right hand side of the screen to start chatting today. For a more personalised experience, please log in when you start chatting by clicking the profile icon in the chat window.

 

Virtual Assistant operating hours

Membership Enquiries

08:00 - 20:00 AEDT Monday to Sunday

Flight Redemptions

08:00 - 20:00 AEDT Monday to Sunday

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Getting in contact

If you prefer to get on the phone with us, use the phone numbers below based on your region ( keeping in mind the relevant contact hours ):

Australia
13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

Priority Phone Service

0600 - 1900 AEST Monday to Friday

0700 - 1800 AEST Saturday, Sunday and Public Holidays

 

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We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

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