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What is my Review Date?

Once a member is upgraded to Silver, Gold, Platinum or Platinum Plus membership, they will have one year from the date of upgrade to earn the required amount of total Status Credits and minimum number of Status Credits requried to be earned on eligible Virgin Australia marketed and or operated flights, flown by you, required to maintain this membership level.

The date on which we assess if you have maintained your membership level is called your Review Date and you will find it listed in your Account or on the front of your membership card.

On this date we will check to see if you have earned the required Status Credits to maintain your membership level. If you have not met the maintain requirements by this date, you will move down to the next membership level.

Remember, if you upgrade to the next membership level before your Review Date, the date of the upgrade becomes your new Review Date.

Terms & Conditions: 

From 1 October 2025, Eligible Sectors will no longer be required to upgrade or maintain your Status. To be eligible to upgrade into Silver, Gold, and Platinum Status, members must have the required number of Status Credits in their Status Credit balance earned during the previous 365 days, with at least 50% of the Status Credits in their balance earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. To be eligible to maintain Silver, Gold, and Platinum Status, members must have the required Status Credits in their Status Credit balance earned during their Benefit Period, with at least 50% of the Status Credits in their balance earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. To be eligible to upgrade into Platinum Plus Status, members must have a total of 2,000 Status Credits in their Status Credit balance earned during the previous 365 days, with at least 1,500 Status Credits in their balance earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. To be eligible for Forever Gold Status, Velocity members must have a total of 12,000 Status Credits in their Status Credit balance calculated from 1 February 2013 onwards, with at least 9,000 Status Credits in their balance earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. Status Credits earned through eligible Partner Airline marketed and operated flights, Family Pooling (as a beneficiary), Flybuys, eligible Velocity Points earning credit cards or with any other partners will not count towards the minimum balance of Status Credits required to be earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and do not form part of the contributor’s Status Credit balance. For more information on how many Status Credits are required, click here. Your Status Credit balance is calculated daily based on the previous 365 days. Your Status Credit balance may fluctuate daily as new Status Credits are earned, and older Status Credits reach the end of their validity period. Your Forever Gold Status Credit balance is calculated separately and includes all Status Credits earned from 1 February 2013 onwards. To view your balances, visit My Velocity. 

 

View more articles: Status and benefits


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Use your Velocity membership number and password to log in to My Velocity. Download the My Velocity app to access account information, special offers, your digital membership card and more.

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Virtual Assistant

Have you tried contacting our new Virtual Assistant? Try it now! Click the red bubble in the bottom right hand side of the screen to start chatting today. For a more personalised experience, please log in when you start chatting by clicking the profile icon in the chat window.

 

Virtual Assistant operating hours

Membership Enquiries

08:00 - 20:00 AEDT Monday to Sunday

Flight Redemptions

08:00 - 20:00 AEDT Monday to Sunday

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Getting in contact

If you prefer to get on the phone with us, use the phone numbers below based on your region ( keeping in mind the relevant contact hours ):

Australia
13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

Priority Phone Service

0600 - 1900 AEST Monday to Friday

0700 - 1800 AEST Saturday, Sunday and Public Holidays

 

Membership feedback form

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

Learn more about Family benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

Learn how to use your Velocity Points

From Reward Seats in the air with Virgin Australia and our Airline partners, to products on the ground with our retail partners, you can use your Velocity Points on a wide range of rewards.

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