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What is Guaranteed Reward Seats for an annual Family Trip?

Platinum Plus and Platinum members are guaranteed to be able to redeem their Points (if their Points balance is sufficient) for up to four return Reward Seats to any domestic or international destination when flying with Virgin Australia or one of our international airline redemption partners.

Reward Seat fares can be redeemed using Points. Reward Seat taxes, fees and charges can be paid for in either currency, points or a combination of both using Points + Pay. 

Terms & Conditions: 

Platinum Plus and Platinum members can make one Reward Seat booking in each Benefit Period, for up to 4 guests, to fly on an Economy class return flight, either on an Australian domestic or short haul international flight marketed and operated by Virgin Australia with a VA flight number, subject to these rules:

  • Platinum Plus and Platinum members must be travelling on the booked flight and the Points must be redeemed from their Velocity account.
  • Platinum Plus and Platinum members must contact the Membership Contact Centre to request a booking and advise desired departure and return dates, destination and number of guests. The booking must be made at least 6 months prior to the desired departure date and allow one day for Virgin Australia domestic flights (3 days for international flights) either side of the desired departure and return dates. We can choose the flight date, time and route at our discretion but will consider your desired travel plans.
  • Must include the same origin and destination in both directions for return travel and may not include stopovers of more than 6 hours between Flight Sectors.
  • If redeemed for less than 3 accompanying guests or for a one way booking only, the remainder of the benefit will be forfeited.
  • This benefit expires if the flights aren’t booked before the Platinum Plus or Platinum member’s next Review Date.
  • To the extent permitted by law, changes to and cancellation of bookings are restricted and may incur rebooking or cancellation fees (or both).
  • Platinum Plus and Platinum members who don’t live in Australia or New Zealand are responsible for their own costs of getting to Australia or New Zealand to access this benefit.
  • The number of Points required for a Guaranteed Economy Reward Seat varies according to the distance flown, as displayed in our Reward Seat tables, plus any applicable taxes, fees and carrier charges.
  • Guaranteed Economy Reward Seat bookings cannot be made in conjunction with any discount or special Reward Seat offers. 

Please note that Platinum Plus and Platinum members cannot utilise their Guaranteed Economy Reward Seat benefit on Virgin Australia marketed and operated flights between Australia and Cocos (Keeling) Islands, Christmas Island, Hayman Island and Doha (operated by Qatar Airways for Virgin Australia), and any partner airline operated flights with a VA flight number.

 

 

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Have you tried contacting our new Virtual Assistant? Try it now! Click the red bubble in the bottom right hand side of the screen to start chatting today. For a more personalised experience, please log in when you start chatting by clicking the profile icon in the chat window.

 

Virtual Assistant operating hours

Membership Enquiries

08:00 - 20:00 AEDT Monday to Sunday

Flight Redemptions

08:00 - 20:00 AEDT Monday to Sunday

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Getting in contact

If you prefer to get on the phone with us, use the phone numbers below based on your region ( keeping in mind the relevant contact hours ):

Australia
13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

Priority Phone Service

0600 - 1900 AEST Monday to Friday

0700 - 1800 AEST Saturday, Sunday and Public Holidays

 

Membership feedback form

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

Learn more about Family benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

Learn how to use your Velocity Points

From Reward Seats in the air with Virgin Australia and our Airline partners, to products on the ground with our retail partners, you can use your Velocity Points on a wide range of rewards.

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