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Am I able to request an earlier flight if I arrive early at the airport?

Yes , but it depends on your Velocity Status and the fare type you have purchased. Eligible members that have carry-on luggage may make the request in any one of our Virgin Australian lounges a minimum of 30 minutes prior to the next flights departure. 

Gold members can request to Fly Ahead on Business Class and Economy Flex fares.

Platinum and Platinum Plus members can request to Fly Ahead on all fares, exlcuding Economy Lite. Platinum Plus members may also request to Fly Later, on all fare types, excluding Economy Lite. 

  • Request to Fly Later at least 40 minutes before the scheduled departure of your original flight, while the flight is still open for check-in.
  • Contact the Priority Phone Service team on your day of travel until 1 hour prior to the departure time of your original flight 

Please note: 

  • Fly Ahead / Fly Later is not available for Economy Lite or Group bookings. 
  • Fly Ahead / Later is subject to seat availability and this is controlled by Virgin Australia. While a earilier / later flight may have seats available for sale, these may not be available for Fly Ahead / Later.
  • When Flying Ahead / Later in Business Class, we may not be able to provide you with a Business Class meal
  • If your Fly Ahead / Later request is granted, and you are moved to a lower fare class than what was originally purchased, you will not receive a refund for any fare difference, unless you are entitled to a refund under Australian Consumer Law.

Terms & Conditions 

Fly Later is available to Platinum Plus members and up to 3 accompanying guests (in the same booking) to request when flying on eligible domestic Virgin Australia marketed and operated flights (excluding Lite fares, Groups and Staff/Team travel bookings). The requested later flight must be on the same day as the original ticketed domestic Virgin Australia marketed and operated flight purchased. Subject to seat availability and operational requirements. Platinum Plus members may only request Fly Later on the day of travel at the airport or via the Priority Phone Service team. If requesting at the airport, Platinum Plus members must make the Fly Later request at least 40 mins before scheduled departure of the original ticketed domestic Virgin Australia marketed and operated flight while the flight is still open for check-in. If requesting via the Priority Phone Service team, Platinum Plus members may request Fly Later up until 1 hour before scheduled departure of the original ticketed domestic Virgin Australia marketed and operated flight. Platinum Plus members may not request Fly Later if they have already checked in their baggage. If the Fly Later request is granted, and the Platinum Plus member and their accompanying guests (if applicable) are moved to a later Virgin Australia flight in a lower fare class than what was originally purchased, no refund of any fare difference will be provided (unless they are entitled to a refund under Australian Consumer Law). See Membership Terms and Conditions for more information on Fly Later.

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If you prefer to get on the phone with us, use the phone numbers below based on your region ( keeping in mind the relevant contact hours ):

Australia
13 18 75
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0800 230 875
Other international locations
+61 2 8667 5924
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