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Am I able to request an earlier flight?

Yes. Gold, Platinum and Platinum Plus members may request to Fly Ahead to their destination on an earlier same-day, same-route, domestic Virgin Australia operated flight if they have purchased an eligible fare. Fly Ahead requests can be made on the day of travel for the member and up to 3 guests on the same booking. Fly Ahead terms and conditions apply.

  • Request to Fly Ahead to your destination on an earlier same-day, same-route, domestic Virgin Australia operated flight, subject to seat availability. Fly Ahead requests can be made on the day of travel for you and up to 3 guests on the same booking. 

  • Gold, Platinum and Platinum Plus members may request Fly Ahead on eligible fare types.

  • Fly Ahead requests can be made via the Virgin Australia app or at the airport. Platinum members may also contact the Guest Contact Centre, and Platinum Plus members may contact the Priority Phone Service Team.  

  • Fly Ahead is subject to seat availability and this is controlled by Virgin Australia. While an earlier flight may have seats available for sale, these may not be available for Fly Ahead.

  • When Flying Ahead in Business Class, we may not be able to provide you with a Business Class meal. 

  • If your Fly Ahead request is granted, and you are moved to a lower fare class or cabin than what was originally purchased, you will not receive a refund for any difference (e.g., Monetary, Points, Status Credits or Complimentary Upgrade Vouchers) unless you are entitled to a refund under the Australian Consumer Law.

Request via the Virgin Australia app

Requests by Platinum Plus, Platinum and Gold members must be made on the day of travel, at least 60 minutes prior to scheduled flight departure time of the desired earlier flight, while the flight is still open for check-in. 

  • Flights between Brisbane, Sydney and Melbourne: Platinum and Gold members may request to Fly Ahead on an earlier flight departing up to 2 hours prior to their booked flight.
  • All other domestic flights: Platinum and Gold members can also request to Fly Ahead on the first flight available prior to their booked flight.

Request at the airport 

Requests must be made on the day of travel, at least 40 minutes prior to scheduled flight departure of the desired earlier flight, while the flight is still open for check-in. 

  • Travelling with carry-on baggage only: Requests can be made with a Virgin Australia staff member at Priority Check-in or in the Virgin Australia Lounge. 
  • Travelling with checked baggage: Requests must be made with a Virgin Australia staff member at Priority Check-in. 

Request via the Guest Contact Centre (Platinum members only) / Priority Phone Service Team (Platinum Plus members only)  

To request to Fly Ahead over the phone, Platinum members may contact the Guest Contact Centre and Platinum Plus members may contact the Priority Phone Service Team on the day of travel at least 60 minutes prior to scheduled flight departure of the desired earlier flight, while the flight is still open for check-in. 

Eligible fare types for requesting Fly Ahead

  • Gold Members: Eligible to request when flying Virgin Australia domestic Business and Economy Flex fares, as well as Business and Economy Reward Seats, and Business Class Upgrades. 
  • Platinum and Platinum Plus Members: Eligible to request when flying on Virgin Australia domestic Business, Economy Flex or Economy Choice fares, as well as Business and Economy Reward Seats, and Business Class Upgrades.

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