Help and support centre
Popular frequently asked questions and more

I want to redeem my Points for a Virgin Australia flight, what options do I have?

There are three ways to redeem Points for flights with Virgin Australia including

1.      Reward Seats
2.      Any Seats
3.      Points + Pay

Reward Seats: The best value redemption. You can redeem your Points for flights across the Virgin Australia network starting at 6,200 Points. With a low Points price and award-winning availability, Reward Seats offer the best value for your Velocity Points and the number of Points you need for any particular route never changes.

Any Seat: If you can’t find a Reward Seat on a specific flight, then book an Any Seat. If a flight is available for sale and can be booked on the Virgin Australia website, you can use your Points for payment. Our Any Seat allows you to use you Points to secure a Virgin Australia Getaway, Elevate, Freedom, Business or Business Saver fare. An Any Seat requires more of your Velocity Points than a Reward Seat, and the number of Points required will vary, just as the price of flights varies when paying with dollars.

As you’re booking a Virgin Australia fare, an Any Seat is eligible to earn Velocity Points, Status Credits, Tier bonus Points and Eligible Sectors.

Points + Pay: Looking to save some money off your next holiday? Reduce the price of your flight by using Velocity Points. Every 2,500 Points you redeem with ‘Points + Pay’ allows you to reduce your fare by $15 1.You can redeem a minimum of 2,500 Points per person, per flight sector. If you’re booking a return flight, or a journey with 2 flight sectors you can redeem a minimum of 5,000 Points. Use the combination of Points and cash that suits your needs by moving our Points payment slider on check out. Bookings can be made online at virginaustralia.com or via our Membership Contact Centre.

As you’re booking a Virgin Australia fare, a ‘Points + Pay’ booking is eligible to earn Velocity Points, Status Credits, Tier bonus Points and Eligible Sectors.

Learn More

View more articles: Redeeming Points


What do you need help with?

Account Maintenance View more
Status and benefits View more
Earning Points View more
Redeeming Points View more
Membership View more
Bookings and Check-in View more
Upgrades View more
Other View more
Virgin Australia Flight Promotions, Special Offers and Competitions View more

Manage your account, anywhere, anytime.

Use your Velocity membership number and password to log in to My Velocity. Download the My Velocity app to access account information, special offers, your digital membership card and more.

  • Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

    Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

  • Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

    Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

  • My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity

    My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity


!

Getting in contact

You can either call us or live chat with us. Live chat is only available to members who are logged in.

Australia
13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

 

Membership feedback form

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

Learn more about Family benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

How to use Points to book flights

As a Velocity member, you can redeem your Velocity Points across the Virgin Australia Domestic and International network as well as International Reward Seats on selected Airline Partners.

Keep your feed up to speed

  • Follow Velocity Frequent Flyer on Facebook for the latest program updates, Points tips, travel inspiration and more.

    Follow us on Facebook
  • We love seeing how you earn and use Points. Tag your photos with #velocityfrequentflyer for your chance to be featured on our channels!

    Follow us on Instagram
  • Want to work with us? Follow us to stay up to date with the latest job opportunities within the Velocity Frequent Flyer team.

    Follow us on LinkedIn

I need help with a Virgin Australia enquiry

Couldn't find what you needed? For help and support related to Virgin Australia enquiries, head to the Virgin Australia help centre.