Help and support centre Popular frequently asked questions and more
What are cookies used for?
A cookie is a small file placed on your computer that identifies your computer as a unique visitor. Cookies retain certain information about things you do on our website – for example when you are logging in. Essentially they help you to enter information the next time you visit. A cookie is not a virus and cannot harm your computer. The information it retains is encrypted so that other people cannot see it.
If you share your computer with several people, you may prefer to have cookies turned off to protect your privacy. This is easy to do. Simply type the word ‘cookies' into the help section of your web browser to find out how.
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!