Contact Us

If you need to speak to us about a membership enquiry or flight redemption, call our Membership Contact Centre on one of the numbers below:

Australia
New Zealand
Other International Locations

13 18 75
0800 230 875
+61 2 8667 5924

Platinum and Gold membership enquiries 07:30 - 22:30 (AEDT) 7 days a week
Silver and Red membership enquiries 08:00 - 20:00 (AEDT) Monday - Friday
Flight Redemptions 07:30 - 22:30 (AEDT) 7 days a week

 

If you require a replacement membership card, simply follow these steps:

  • Ensure the mailing address in your Velocity Account is your current address.
  • Include your Velocity membership number and your full name in your request and email us at replacementcard@velocityfrequentflyer.com

 

Your email request will be automatically processed and a new card will be sent to the address in your account within 21 days. There will be no email confirmation sent once your card is ordered, so please keep an eye out for your new card in the post.

Other information:
Comments and Feedback Form
Customer Feedback process