If you require a replacement membership card, simply follow these steps:
- Ensure the mailing address in your Velocity Account is your current address.
- Include your Velocity membership number and your full name in your request and email us at firstname.lastname@example.org
Your email request will be automatically processed and a new card will be sent to the address in your account within 21 days. There will be no email confirmation sent once your card is ordered, so please keep an eye out for your new card in the post.
At Velocity we are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. You can do this by completing the Comments and Feedback form below, and all responses will be handled as per our Customer Feedback Process.
Membership Contact Centre
If you need to speak to us about a membership enquiry or flight redemption, call our Membership Contact Centre on one of the numbers below:
13 18 75
|Platinum and Gold membership enquiries||07:30 - 22:30 (AEDT) 7 days a week|
|Silver and Red membership enquiries||08:00 - 20:00 (AEDT) Monday - Friday|
|Flight Redemptions||07:30 - 22:30 (AEDT) 7 days a week|