Forever Gold and Platinum Plus

Terms and Conditions

*From 1 October 2025, Forever Gold will be introduced as Velocity Frequent Flyer’s new Status to recognise long-term loyalty. To be eligible for Forever Gold Status, Velocity members must have a total of 12,000 Status Credits in their Status Credit balance calculated from 1 February 2013 onwards, with at least 9,000 Status Credits in their balance earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. Status Credits earned through eligible Partner Airline marketed and operated flights, Family Pooling (as a beneficiary), Flybuys, eligible Velocity Points earning credit cards or any other partners will not count towards the minimum balance requirement of Status Credits which must be earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights, flown by the member. Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and do not form part of the contributor’s Status Credit balance. Forever Gold members will be entitled to Gold membership benefits in each Benefit Period, unless their Status level is Platinum or Platinum Plus (in which case they will receive the member benefits for their Platinum or Platinum Plus Status (as applicable) in the relevant Benefit Period). Forever Gold members are not eligible for Membership Pause. Complimentary Partner memberships are only available once for all Gold members as per Velocity membership Terms and Conditions. Velocity may change Gold membership benefits at its discretion. Forever Gold is not transferrable to any other member. Forever Gold members will not downgrade below Gold Status. Forever Gold Status will terminate when Velocity membership is terminated by the member or Velocity, including when Velocity becomes aware the member has passed away.

^From 1 October 2025, Platinum Plus will be Velocity Frequent Flyer’s highest published Status. To be eligible to upgrade into Platinum Plus Status, members must have a total of 2,000 Status Credits in their Status Credit balance earned during the previous 365 days, with at least 1,500 Status Credits in their balance earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. Status Credits earned through eligible Partner Airline marketed and operated flights, Family Pooling (as a beneficiary), Flybuys, eligible Velocity Points earning credit cards or with any other partners will not count towards the minimum balance requirement of Status Credits to be earned on eligible Virgin Australia marketed and/or Virgin Australia operated flights flown by the member. Status Credits transferred to a beneficiary through Family Pooling are not earned by the contributor and do not form part of the contributor’s Status Credit balance. Platinum Plus members will have access to all Platinum membership benefits (excluding Companion Gold) and the following benefits: the highest level of priority and service throughout your travel journey on Virgin Australia marketed and operated flights, ability to gift 1x Companion Platinum membership, utilisation of Complimentary Business Class Upgrades on eligible Virgin Australia domestic and international short haul Choice and Flex fares, access to Fly Later, total checked-in baggage allowance of 5x 32kg per piece on eligible domestic and international short haul Virgin Australia marketed and operated flights (applicable for all fare types that include a baggage allowance which excludes Lite fares), access to the Priority Phone Service team, and access to exclusive events and offers throughout the Benefit Period (subject to availability). Velocity may change Platinum Plus membership benefits at its discretion. Velocity membership terms and conditions apply.

1. Velocity members earn Base Points calculated using the 'Points per dollar spent on the All-Inclusive Fare' method at a rate of 5 Base Points per dollar spent for bookings made before 2 April 2025 and at a rate of 4 Base Points per dollar spent for bookings made on or after 2 April 2025, when flying with Virgin Australia booked as a Virgin Australia Itinerary. The ‘All Inclusive Fare’ includes base fare, taxes (including GST), fees and carrier charges and excludes seat selection purchase and other extras, such as Economy X, Preferred Seating, Baggage Allowance or Carbon Offset. Members with Silver Status and above receive a Points Bonus on top of the Base Points earned for all fare types except Economy Lite. Silver members receive a 50% Points bonus, Gold and Forever Gold members receive a 75% Points bonus, and Platinum and Platinum Plus members receive a 100% Points Bonus on top of the Base Points earned. 

2. Entry to the Virgin Australia Lounge is subject to space availability and the Lounge Terms and Conditions and Lounge Rules.

3. Priority check-in and priority boarding is subject to availability at selected airports. Priority screening is only available at Brisbane, Sydney and Melbourne domestic airports during selected operating hours.

4. Velocity Frequent Flyer Silver, Gold, Forever Gold, Platinum and Platinum Plus Status members receive an additional baggage allowance when flying with Virgin Australia, for more information click here.

5. Available when flying on Virgin Australia Business and Economy Flex fares on domestic flights operated by Virgin Australia. Subject to seat availability. Requests must be made at least 40 mins before scheduled departure of the earlier flight. Additional terms and conditions available here - see 8.6.

6. Platinum Plus members will be eligible to nominate one Companion Platinum member upon upgrading into or maintaining Platinum Plus. To nominate a Companion Platinum member, Platinum Plus members must call the Priority Phone Service team on 13 18 75 within their Benefit Period. The nominated Companion Platinum member will be notified by email once they have been upgraded. Platinum Plus members cannot change the nominated Companion Platinum member once the nominated Companion Platinum member has been upgraded. If the Platinum Plus member has gifted Companion Gold in their last Benefit Period, they may only upgrade that same Companion Gold member to Companion Platinum. Companion Platinum membership is valid for 12 months from the date of upgrade. At the nominated Companion Platinum’s Review Date, Status will be assessed in accordance with the Velocity membership Terms and Conditions. You can also find out more information about Companion Platinum in the Velocity membership Terms and Conditions.

7. Platinum Plus members will have an allocation of 4 Complimentary Business Class Upgrades per Benefit Period. Available when flying in Economy Flex and Choice fares on eligible Virgin Australia marketed and operated Domestic, Trans-Tasman and International Short Haul flights. Each upgrade may only be used on a single flight sector. Subject to seat availability and operational requirements. Requests must be made at check-in at least 40 mins before the scheduled departure time or by calling the Priority Phone Service team at least 2 hours before the scheduled departure time. Additional terms and conditions apply – see clause 9.2 of the Velocity membership Terms and Conditions.

8. Fly Later is available to Platinum Plus members and up to 3 accompanying guests (in the same booking) to request when flying on eligible domestic Virgin Australia marketed and operated flights (excluding Lite fares, Groups and Staff/Team travel bookings). The requested later flight must be on the same day as the original ticketed domestic Virgin Australia marketed and operated flight purchased. Subject to seat availability and operational requirements. Platinum Plus members may only request Fly Later on the day of travel at the airport or via the Priority Phone Service team. If requesting at the airport, Platinum Plus members must make the Fly Later request at least 40 mins before scheduled departure of the original ticketed domestic Virgin Australia marketed and operated flight while the flight is still open for check-in. If requesting via the Priority Phone Service team, Platinum Plus members may request Fly Later up until 1 hour before scheduled departure of the original ticketed domestic Virgin Australia marketed and operated flight. Platinum Plus members may not request Fly Later if they have already checked in their baggage. If the Fly Later request is granted, and the Platinum Plus member and their accompanying guests (if applicable) are moved to a later Virgin Australia flight in a lower fare class than what was originally purchased, no refund of any fare difference will be provided (unless they are entitled to a refund under Australian Consumer Law). See Membership Terms and Conditions for more information on Fly Later.

9. Platinum Plus members have access to the Priority Phone Service team on 13 18 75 in Australia, 0800 230 875 in New Zealand or +61 2 8667 5924 internationally which will be available 7 days per week, Monday to Friday from 6am-7pm AEST, and Saturday, Sunday and Public Holidays from 7am-6pm AEST. Please note that the Priority Phone Service team may be supported by other service teams in relation to some enquiries (some of these teams may be based overseas).