Upgrade your flight experience in 1 of 3 ways!
UpgradeMe Points - Use your Velocity Points to pay for the upgrade.
UpgradeMe Platinum - Receive complimentary upgrades if you're a Platinum member.
UpgradeMe Premium Bid - Bid for the chance to upgrade to Business Class.
Quick links
Things to know about upgrade options
Virgin Australia’s Business Class offer an all-inclusive flight experience, with Priority services and complimentary in-flight benefits.
Upgrades to your Virgin Australia booking may be requested at any time after booking your flight up to a few hours prior to departure.
If there are no upgrade seats available at the time of your request, you may be able to waitlist for an upgrade.
Flight upgrades are available on Virgin Australia flights.
Relax in one of Virgin Australia’s 7 domestic lounges.
Note: Virgin Australia currently do not operate any international lounges.
One way-miles (zone) | Points required for Upgrades (per passenger per sector) |
---|---|
0-600 (1) (e.g. Sydney to Melbourne) |
10,000 |
601 - 1,200 (2) (e.g. Melbourne to Sunshine Coast) |
17,500 |
1,201 - 2,400 (3) (e.g. Brisbane to Perth) |
30,000 |
2,401 - 3,600 (4) |
35,000 |
One way-miles (zone) | Points required for Upgrades (per passenger per sector) |
---|---|
0-600 (1) | 8,000 |
601 - 1,200 (2) | 12,000 |
1,201 - 2,400 (3) (e.g. Sydney to Queenstown) |
16,000 |
2,401 - 3,600 (4) (e.g. Melbourne to Denpasar) |
24,000 |
3,601 - 4,800 (5)
|
40,000 |
Trans-Tasman: Flights between Australia and New Zealand & Fiji.
Short-Haul International to: Flights between Australia and Christmas Island, Cocos Islands, Samoa, Soloman Islands, Vanuatu and Indonesia.
International Long Haul Flights between Australia and Doha (VA 1-29)
All Velocity members travelling on Economy Flex fares, and Gold and Platinum Velocity members travelling on Economy Choice fares are eligible to request to use Velocity Points to upgrade to Business Class on Virgin Australia flights between Australia and Doha (VA 1 -29), subject to availability.
If your request for an upgrade isn't successful at the time because of availability, you can request to be placed on a waitlist in the event upgrades become available.
Eligible Member | Fare type | Points required for Upgrades (per passenger per sector) |
---|---|---|
All members | Economy Flex | 69,000 |
Gold and Platinum members* | Economy Choice | 99,000 |
*Gold and Platinum members must hold Gold and Platinum Status at the time of the request to upgrade from an Economy Choice fare.
How to UpgradeMe
You can request to upgrade your Virgin Australia operated flight, or Virgin Australia flight between Australia and Doha (VA 1-29) after you have made your booking.1
Please note, you cannot select specific Business Class seats if you have called the Membership Contact Centre between 48-72 hours prior to the scheduled departured time and received an upgrade. Instead, your seat will be assigned at the airport during check-in.
Changes and Cancellations
Change or cancellation fee: $35 or 4,500 Points per person, per booking and per change (waived for Platinum members4)
Cancellations are permitted, provided you request it at least 24 hours before a flight’s scheduled departure and you pay the applicable fee.
Changes are permitted, provided you request it at least 24 hours before a domestic or international short haul flight's scheduled departure or 48 hours before an international long haul flight between Australia and Doha (VA 1-29), and you pay the applicable fee.
The fare conditions of your originally purchased fare remain applicable in addition to this Upgrade Cancellation and Amendment Policy. Should you choose to cancel or amend your upgraded itinerary, a seat may no longer be available in your originally purchased fare class and you may be required to pay any applicable fare difference.
If you cancel or change a confirmed upgrade less than 24 hours before a flight’s scheduled departure, or fail to board a flight, you’ll forfeit the Points used to redeem the UpgradeMe Points upgrade5.
Changes or cancellations are not permitted if you have already checked-in to your international long haul flight between Australia and Doha (VA 1-29).
Requests can be made by calling the Membership Contact Centre
How to UpgradeMe Platinum
You can upgrade your Virgin Australia operated flight any time after you have purchased your Freedom fare2
How to UpgradeMe Premium Bid
Offers must be made per flight sector. For example, Sydney to Broome consists of two sectors, Sydney to Perth and Perth to Broome.
Pricing is displayed per passenger for all passengers listed on the booking.
Business class guests experience second-to-none space and comfort, and exceptional inclusions.
The service begins before you board. Enjoy Priority Check-in, Priority Boarding and access to the Virgin Australia Domestic lounge at selected airports.
Terms & Conditions:
All upgrades are subject to availability and to an Upgrade Cancellation and Amendment Policy.
1. View UpgradeMe Points Terms and Conditions.
2. All flight upgrades using complimentary fare upgrades are subject to the Member Terms and Conditions.
3. Platinum members who have paid the full fare for an Economy Flex fare are entitled to four complimentary upgrades to Business class on Virgin Australia marketed and operated domestic or international short haul Flight Sectors per year. Platinum members see how many upgrades they have available when they log in to My Velocity. Upgrades are subject to availability which is controlled by Virgin Australia. Some flights may have no upgrades available. Additional terms and conditions apply
4. Service fees will be waived for Platinum members who cancel their upgraded itineraries at least 24 hours before their departure, based on their membership level at the time of cancellation. Service fees will be waived for Platinum members who amend their upgraded itineraries at least 24 hours before their domestic or international short haul departure, or at least 48 hours before their international long haul (VA 1-29) departure based on their membership level at the time of cancellation or amendment.
5. All information included above is correct as at 1 July 2025. The Upgrade Cancellation and Amendment Policy is subject to change. Please refer to the Velocity Member Terms and Conditions for further information about flight upgrades using Points.