The Basics

Debunking 4 Velocity Frequent Flyer myths

  • Published 18 January 2023

  • By Velocity Team

Debunking some rumours we've heard about our program. Our lawyers even checked this article.

Here at Velocity HQ, we’re not against a bit of banter – some wordplay around the water cooler, a pun or two at the printer – but when it comes to our frequent flyer program, we prefer to tell it straight.

We’ve heard a few tall tales in our time, so we’ve decided to write this article to clear up any confusion and debunk some of the myths we’ve heard about our frequent flyer program.

We even had our legal team check it before we hit publish, so you know it’s legit. 

Myth 1: You need to fly to be a member

Nope. Absolutely anyone can open a Velocity Frequent Flyer account (provided you reside in Aus, NZ or the Pacific Islands) – even your kids can! And while it’s true that flying earns you Velocity Points, so too do a whole lot of everyday activities, from paying your mobile bill to filling up with fuel - or even drinking wine (yes, really!).

You could be bathing in Velocity Points without ever having been on a plane before in your life – although, we really recommend you do try it. Get a window seat. The views are phenomenal.

Myth 2: Your Velocity Points expire before you can use them

Untrue. In actual fact, your Velocity Points only expire when your account is inactive – meaning you don’t add to or redeem your Velocity Points – for 24 months. Considering you can earn and redeem Velocity Points by flying (with us or our partner airlines), credit cards, online shopping or transferring existing points over from other partner loyalty programs, having an inactive account is a pretty tough task, unless you go on a two-year-long expedition to Antarctica.

Myth 3: You can't earn Velocity Points on overseas flights

Fly overseas a lot? Our network of global airline partners (including Qatar Airways. Singapore Airlines, United Airlines and more) means you can earn Velocity Points and Status Credits flying with Virgin Australia and our other partner airlines (on eligible fares of course).* Want to turn your trip to Paris into Velocity Points? Easy. Want some Status Credits on your way to San Francisco? Sure. Just make sure you remember to always add your Velocity membership number to your booking. You can also easily track your Status Credits on the go with the Velocity App. 

Myth 4: It takes ages to earn Velocity Points

False. Once you open your Velocity Frequent Flyer account, there are plenty of ways to kick back and watch your Velocity Points pile up. Flying, of course, is a great way to earn Velocity Points, so always make sure you add your Velocity number to any eligible flights you take for work or pleasure. Checking out one of our Velocity Points earning credit cards could also come with a hefty Velocity Points boost and could earn you a number of Velocity Points just for taking up the card (depending on the offer and the terms and conditions of course). Plus, you continue to earn Velocity Points on your everyday spend.^

That said, we think the best way to grow your Velocity Points balance is by making incremental changes throughout your day or earning Points doing the things you already do. For example, make sure your Flybuys card is linked to your Velocity account so you can easily transfer the Flybuys points you’ve earned on your everyday essentials (did someone say points for purchasing toilet paper?) to Velocity**. You can even get Points by ordering a case of Velocity Wines, or get your online shopping fix through the Velocity e-Store. You’ll be surprised how quickly it can all add up – and that’s a fact.

Here's the legal stuff you might want to know

 *Airline partner terms and conditions apply. Find out more about individual airline partners’ terms here.

^Velocity Points-earning credit cards are provided by third party credit licensees. Velocity Frequent Flyer Pty Ltd and Virgin Australia do not hold an Australian Credit Licence and are not the licensee in relation to the credit activity being engaged in by the relevant credit licensee.

**If you’ve linked your Velocity Frequent Flyer membership to your Flybuys household account, you can choose to manually transfer a minimum of 1,000 Flybuys points at a time to receive 500 Velocity Points per 1,000 Flybuys points transferred to Velocity. Or, you can turn on Auto Transfer and if you choose to do this, your entire existing Flybuys points balance (to the highest multiple of 1,000 Flybuys points) will be automatically transferred to your linked Velocity account, and every 1,000 Flybuys points you subsequently collect will be automatically transferred into 500 Velocity Points. Only one Velocity membership can be linked to a Flybuys household at any one time. To turn on Auto Transfer, the full name and date of birth on your Flybuys household account and linked Velocity membership must match. You can de-link or manage your linked accounts at any time at experience.flybuys.com.au/partners/velocityfrequent-flyer/. Visit experience.flybuys.com.au/rewards/travel/velocity-transfer to manually transfer your Flybuys points. Alternatively, to turn on Auto Transfer, visit experience.flybuys.com.au/partners/velocityfrequent-flyer/ and sign in to your Flybuys account then turn your Auto Transfer preference to ‘On’. This selection will apply to all members under that specific Flybuys household account. You can turn your Auto Transfer preference to ‘Off’ at any time and will still be able to manually transfer your Flybuys points to Velocity.

Please allow up to 48 hours for Velocity Points to be credited to your linked Velocity account and for your Flybuys points balance to be updated. Once Flybuys points have been redeemed for Velocity Points they can’t be returned to your Flybuys account. Standard Flybuys Terms and Conditions apply to the collection of Flybuys points. 

Velocity Membership Terms and Conditions apply.