Virgin Wines

Terms & Conditions:

1. Virgin Wines: 

Velocity members must provide their Velocity membership Number at the time of purchase to earn Points. Velocity Points are earned on the cost of wine only (excluding shipping). Points will be credited to your account within 30 days. Discovery Club members will receive 3 Velocity Points for every $1 spent on Discovery Club purchases (excluding delivery charges). All other purchases will receive 2 Velocity Points. Velocity membership terms and conditions apply.

*Laithwaites wines are covered by a quality guarantee subject to certain conditions. If a wine fails to satisfy, for whatever reason, and assuming it has been stored in suitable conditions, and has met Laithwaites wine handling conditions, it will be collected and refunded or replaced (subject to Velocity Wine Store by Laithwaites Terms and Conditions). Subject to applicable law, Laithwaites does not offer refunds and returns on older vintages and fine wines.

© 2020 Wine People Pty Ltd trading as Virgin Wines. LIQP770016550. Level 2, 407 Elizabeth Street, Surry Hills, NSW 2010. All rights reserved. You must be 18 years of age or over to order wine from this site. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18.

Virgin Wines Privacy Policy: Virgin Wines collects your personal information in accordance with our Privacy Policy, so that we can process your orders, and provide information and offers. Without your information, we may not be able to provide you with services or information and you may miss out on receiving valuable information about us. We disclose your personal information to our group members and third party service providers who may be located overseas including in UK and USA, and you consent to this disclosure. You have a right to access your personal information that we hold, and may request us to correct this. We may from time to time share your information with carefully screened companies. If you do not wish to receive information from these companies please advise us by letter, email or call our customer service team on 1300 712 870. Our Privacy Policy contains more detail on your rights and contact details for questions or complaints: www.virginwines.com.au/privacy

Velocity Terms and Conditions: Velocity members must provide their Velocity membership number at the time of purchase to earn Points. Velocity Points are earned on the cost of wine only (excluding shipping). Base Points will be credited to your account within 30 days. Active wine plan members will receive 3 Velocity Points for every $1 spent on Discovery Club purchases. All other purchases will receive 2 Velocity Points per $1 spent. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, as amended from time to time.

2. Virgin Wines Redemption:

These Terms and Conditions apply if you want to purchase products from Virgin Wines Redemption using Velocity Frequent Flyer Points only. These Terms and Conditions should be read with Virgin Wines Redemptions’ Terms of Use and Privacy Policy. Velocity Membership Terms and Conditions apply.

The Virgin Wines Redemption store is operated by Wine People Pty Ltd (ABN: 41 105 657 154) trading as Virgin Wines, Level 6, Suite 6.01, 1 Oxford Street, Darlinghurst NSW 2010 (Liquor licence: LIQP770016550).

Orders will not be accepted (nor alcohol be delivered to) persons under the age of 18 years. You are purchasing wine from Virgin Wines not Velocity Frequent Flyer Pty Ltd. Your contract with Virgin Wines will be formed when they dispatch your product(s).

Virgin Wines delivery to most addresses in Australia including PO Boxes except the Northern Territory, dry zones across Australia and Parcel Lockers. Orders are usually fulfilled within a week but please allow up to 14 days. Delivery to outlying areas will be to the agent’s nearest depot. If an offered wine becomes unavailable, a similar wine of greater value may be supplied. If you are unhappy with the substitute, Virgin Wines will provide you a refund.

Virgin Wines are covered by a quality guarantee, subject to certain conditions. If a wine fails to satisfy, for whatever reason, and assuming it has been stored in suitable conditions, and has met Virgin Wines’ wine handling conditions, it will be collected and refunded or replaced (subject to Virgin Wines Redemption Terms and Conditions). Subject to applicable law, Virgin Wines does not offer refunds and returns on older vintage and fine wines.

Full Virgin Wines Redemption Terms and Conditions can be read here.