Upgrade Cancellation and Amendment Policy
Effective 8 April 2014, Velocity will introduce an Upgrade Cancellation and Amendment Policy.
The following fees will apply to any cancellations or amendments made to all Virgin Australia flights, which have been upgraded to a higher cabin using UpgradeMe Points or UpgradeMe Platinum Member Offer.
UpgradeMe Points
At least 24 hours before departure* |
Within 24 hours of departure (including no-shows^) |
|
---|---|---|
Cancellations |
Service fee of 4,500 Points or $35. Waived for Platinum members. |
Non-refundable. Points used will be forfeited. |
Amendments |
Service fee of 4,500 Points or $35. Waived for Platinum members. |
Non-refundable. Points used will be forfeited. |
UpgradeMe Platinum Member Offer
At least 24 hours before departure |
Within 24 hours of departure (including no-shows^) |
|
---|---|---|
Cancellations |
Complimentary Upgrade will be refunded to your Velocity Account at |
Non-refundable. Complimentary Upgrade will be forfeited. |
Amendments |
Permitted at no charge. |
Non-refundable. Complimentary Upgrade will be forfeited. |