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Program Update

Velocity Point expiry update

29 February 2016 


Changes to the Velocity Frequent Flyer program will come into effect as of 1 June 2016.

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Points Expiry

We are making some changes to the expiry of Velocity Points.

Firstly, from 1 June 2016 your Velocity Points will not expire provided you earn or redeem Points at least once every 24 months. Previously, the expiry period was 36 months. Any Points earned from eligible activity prior to 1 June 2016 are not affected by this change and will not expire for 36 months.

Secondly, transferring Points between family members or receiving Points from a Family Pooling relationship will no longer be considered eligible activity to prevent your Points expiring. This change will be applied retrospectively. This means, if on 1 June 2016 your only activity within the previous 36 months is Family Pooling or Points transfer between family members, you will be notified that you need to earn or redeem Points before 30 June 2016 in order to prevent your Points expiring.

How does this affect members in transition? 

  • If a member earns or uses any Points before 1 June 2016, their Points won't expire until 36 months after the date of their last eligible activity before 1 June 2016 (excluding Family Pooling and Points Transfer - Family activity).
  • If a member earns or uses Points after 31 May 2016, their Points will expire either 36 months from the date of their last activity before 1 June 2016, or 24 months from the last date they earned or used Points after 31 May 2016, whichever is the later (excluding Family Pooling and Points Transfer - Family activity).

Despite these changes: 

  • It is now easier than ever to remain active by earning Points across a broad range of partners including airlines, credit cards, fuel and online shopping.
  • We continue to provide members with more time than any other Australian frequent flyer program to keep their Points active.

Members will be notified via email at least 30 days prior to their Points expiring, giving ample time to earn or use Points and keep their account active.

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Reward Seat Pricing

New Reward Seat bookings flying Virgin Australia or our partner airlines, made on or after 1 June 2016, will now be subject to revised Points pricing and Etihad Airways redemptions will be priced in accordance with Reward Table 2. In addition, the taxes and fees payable when booking a Reward Seat will not be affected by these changes.

Reward Seat Points Table 1 – valid for redemptions made up to 31 May 2016

Virgin Australia, Etihad Airways, Virgin Samoa, Virgin Atlantic, Delta Airlines, Virgin America, Air New Zealand (Trans-Tasman Services)

Zone One-Way Miles Economy Premium Economy Business First
1 1-600 6,900 10,400 13,800 20,700
2 601-1,200 10,900 16,400 21,800 32,700
3 1,201-2,400 16,900 25,400 33,800 50,700
4 2,401-3,600 23,900 35,900 47,800 71,700
5 3,601-4,800 28,900 43,400 57,800 86,700
6 4,801-5,800 35,000 52,500 70,000 105,000
7 5,801-7,000 41,000 61,500 82,000 123,000
8 7,001-8,500 47,000 70,500 94,000 141,000
9 8,501-9,500 55,000 82,500 110,000 165,000
10 9,501-15,000 62,000 93,800 125,000 187,500

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Reward Seat Points Table 1 – valid for redemptions made on or after 1 June 2016

Virgin Australia, Virgin Samoa, Virgin Atlantic, Delta Airlines, Virgin America, Air New Zealand (Trans-Tasman Services)

Zone One-Way Miles Economy Premium Economy Business
1 1-600 7,800
(+900)
11,700
(+1,300)

15,500
(+1,700)

2 601-1,200 11,800
(+900)
17,700 
(+1,300)
23,500
(+1,700)
3 1,201-2,400 17,800
(+900)
26,700
(+1,300)
35,500
(+1,700)
4 2,401-3,600 22,300
(-1,600)
36,700
(+800)
49,500
(+1,700)
5 3,601-4,800 27,800
(-1,100)
44,700
(+1,300)

59,500
(+1,700)

6 4,801-5,800 34,800
(-200)
53,700
(+1,200)
71,500
(+1,500)
7 5,801-7,000 39,800
(-1,200)
62,700
(+1,200)
83,500
(+1,500)
8 7,001-8,500 44,800
(-2,200)
71,700
(+1,200)
95,500
(+1,500)
9 8,501-9,500 54,800
(-200)
83,700
(+1,200)
111,500
(+1,500)
10 9,501-15,000 59,800
(-2,700)
95,700
(+1,900)
127,500
(+2,500)

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Reward Seat Points Table 2 – valid for redemptions made up to 31 May 2016

Singapore Airlines, Silk Air, Air New Zealand (New Zealand domestic and long haul services only), airberlin, Hawaiian Airlines, South African Airways

Zone One-Way Miles Economy Business First
1 1-600 10,000 17,500 25,000
2 601-1,200 12,500 25,000 40,000
3 1,201-2,400 20,000 40,000 55,000
4 2,401-3,600 35,000 70,000 85,000
5 3,601-4,800 37,500 80,000 100,000
6 4,801-5,800 45,000 95,000 135,000
7 5,801-7,000 50,000 110,000 165,000
8 7,001-8,500 65,000 140,000 197,500
9 8,501-9,500 70,000 157,500 225,000
10 9,501-15,000 75,000 175,000 250,000

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Reward Seat Points Table 2 – valid for redemptions made on or after 1 June 2016

Etihad Airways, Singapore Airlines, Silk Air, Air New Zealand (New Zealand domestic and long haul services only), airberlin, Hawaiian Airlines, South African Airways

Zone One-Way Miles Economy Business First
1 1-600 10,000
(+0)
18,000
(+500)
26,000
(+1,000)
2 601-1,200 14,000
(+1,500)
26,000
(+1,000)
38,000
(-2,000)
3 1,201-2,400 20,000
(+0)
38,000
(-2,000)
56,000
(+1,000)
4 2,401-3,600 28,000
(-7,000)
53,000
(-17,000)
78,000
(-7,000)
5 3,601-4,800 35,000
(-2,500)

65,000
(-15,000)

95,000
(-5,000)
6 4,801-5,800 42,000
(-3,000)
78,000
(-17,000)
114,000
(-21,000)
7 5,801-7,000 50,000
(+0)
92,000
(-18,000)
134,000
(-31,000)
8 7,001-8,500 56,000
(-9,000)
104,000
(-36,000)
152,000
(-45,500)
9 8,501-9,500 65,000
(-5,000)
121,000
(-36,500)
177,000
(-48,000)
10 9,501-15,000 75,000
(+0)
139,000
(-36,000)
203,000
(-47,000)

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As part of these revisions some destinations are increasing in price and others are decreasing. Please see some examples below^:

Route (one-way) Airline Class Points (until 31/05/16) Points (from 01/06/16) Taxes & fees (unaffected)
Sydney - Melbourne Virgin Australia Economy 6,900 7,800 $21.11
Brisbane - Los Angeles Virgin Australia Economy 47,000 44,800 $138.53
Perth - Singapore Singapore Airlines Business 70,000 53,000 $106.05
Sydney - London (via Abu Dhabi) Etihad Airways Economy 62,500 75,000 $114.77

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This is the first time in over five years that we have made adjustments to Reward Seat pricing. During this time Virgin Australia has undergone significant change to become a full service airline, providing all guests with complimentary checked baggage allowance, in-flight entertainment, food and beverages.

We remain committed to continue offering members all of the benefits that make us a world-class program, including our award-winning Reward Seat availability*. In addition, the taxes and fees payable when you book a Reward Seat will not be affected by these changes.

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*Velocity Frequent Flyer was awarded Program of the Year and Best Redemption Ability for Middle East & Asia/Oceania category in the 2015 Freddie Awards as well as Best Reward Seat Availability in the Asia Pacific Region and number 2 globally in IdeaWorks 2015 SwitchFly Survey.

^Taxes and Fees quoted are correct as at 29 February 2016 and are subject to change. Redemption bookings are based on a one-way Reward Seat and are subject to availability. For a redemption booking, the payment amount will comprise of taxes or, where the total cash component of a booking exceeds $50 and this amount is paid for by credit card or debit card, the payment amount will comprise of taxes and a Booking and Service fee. A Booking and Service fee will apply when paying by credit card or debit card ($7.70 per person per booking for Virgin Australia domestic flights, $10 per person per booking for Virgin Australia international short-haul flights and $30 person per booking for Virgin Australia international long-haul flights and flights operated by partner airlines). A fee will apply to redemption bookings if booked by phone ($35 per person for domestic and international short-haul redemption bookings, and $60 per person for international long-haul redemption booking. Conditions and travel restrictions apply for all fares. Rewards Seats are subject to the Rewards Seat Terms and Conditions and Velocity Membership Terms and Conditions.

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Frequently Asked Questions

Points Expiry

1. Why has the period of inactivity for Points expiry been reduced from 36 months to 24 months?

Velocity Frequent Flyer continues to provide our members with more time than any other Australian frequent flyer program to use their Points. Over the years Velocity has continued to improve and expand the ways members can earn and redeem Points within our program. Our recent review of Points Expiry rules is designed to reward members for engaging with Velocity and our range of partners. This could be as simple as purchasing a bottle of water from a participating BP service station.

2. Why are Family Pooling and Family Points Transfer transactions no longer considered eligible activity?

Whilst Family Pooling and Family Points Transfer are fantastic benefits of our program, members are not actually earning those Points themselves. With so many partners in the program, it’s easier than ever for members to earn and redeem Points and to keep their account active. As long as a member earns or redeems Points every 24 months, their Points won’t expire.

3. Why is the rule that Family Pooling and Family Points Transfer transactions are no longer considered an eligible activity being backdated?

Whilst Family Pooling and Family Points Transfer are fantastic benefits of our program, members are not actually earning those Points themselves. We are encouraging members to participate in the program by actively earning or redeeming Points in their own right.

4. How will I know my Points are about to expire?

Velocity will send a notification to the email address registered to your Velocity Account prior to your Points expiring, providing you with time to undertake eligible account activity. Please ensure that your account has the correct email address so that we can contact you.

5. How can I make sure my Points don’t expire?

You can prevent your Points expiring by either earning or redeeming Points with any of our program partners prior to the expiry date advised in your email notification. Earning is as simple purchasing a bottle of water from a participating BP service station and swiping your Velocity membership card. Family Points Transfer and Family Pooling transactions are no longer eligible activities and will not prevent your Points from expiring.

6. I don’t understand what eligible activity means. Can you please explain?

Eligible activity means earning Points, redeeming Points, earning or redeeming using Points Transfer with Singapore Airlines or purchasing Points using Velocity Points Booster. Any of these activities at least once every 24 months will make sure your Points don’t expire.

7. I don’t want my Points to expire. Who can I talk to?

It’s easy to ensure your Points don’t expire. Simply earn or redeem Points with any of our program partners. To find out more, please visit velocityfrequentflyer.com.au or call the Membership Contact Centre on 131 875.

Reward Seat Pricing

1. Why have Velocity changed their prices?
This is the first time Velocity has changed Reward Seat pricing in over five years. We have revised our existing pricing structure to reflect the current market whilst ensuring that our members are still offered highly competitive redemption rates. Virgin Australia has also evolved to become a full-service airline offering customers complimentary checked baggage allowance, entertainment, food and beverages.

2. Will these changes affect Any Seat Redemption pricing?
No, Any Seat Redemption pricing will remain unaffected by these changes.

3. How will this impact on my current booking?
There will be no impact to any tickets issued prior to 1 June 2016. Existing prices will be honoured for any changes to these tickets that are processed on or after 1 June 2016.

4. My booking is now cheaper under the new pricing structure – will I get a refund?
No partial refunds or credits will be provided for bookings that are cheaper after the new pricing structure comes into effect.

5. I want to make a booking prior to 1 June 2016 but want to take advantage of the reduced prices – can Velocity give me the cheaper price now?
The present pricing is only in effect from 1 June 2016. Velocity cannot offer the new pricing on bookings made prior to that date.

6. I want to book a Reward Seat before 1 June 2016 to avoid a Points price increase but there is no availability. Can Velocity provide the Reward Seats 
want?
Reward Seat bookings are subject to availability. If there aren’t Reward Seats available on the flights you would like, please check alternative dates, times or one of our partner carriers if possible. If there are no Reward Seats available, unfortunately the booking will not be possible.

7. I want to make a Reward Seat booking before 1 June 2016 to avoid a Points price increase but I don’t have the minimum Points required – what can I do?
If you’d like to take advantage of the current Reward Seat pricing structure but have insufficient Points you can utilise Family Pooling or Family Points Transfer. If you have 80% of the minimum Points required for your preferred redemption you can utilise our Velocity Points Booster benefit and purchase the additional Points required.

8. Is this just a way for Velocity to increase revenue?
Velocity has not increased its Reward Seat pricing in over five years. In that time, Virgin Australia has transitioned into a full-service, premium carrier offering complimentary food and beverages, baggage and entertainment. The changes ensure Velocity still remains competitive in the market and gives our members the most compelling loyalty proposition.

9. Does this signal more changes ahead?
Velocity remains committed to creating the most compelling loyalty proposition for our members and bringing innovative new benefits to the program, however we have no more changes to announce at this time.

10. Why have you moved Etihad to Table 2?

The way partner airlines are placed on the respective tables reflects the relative costs that we incur for purchasing seats on those airlines.

11. Why is First Class no longer available on Table 1?

Prior to these pricing adjustments, Etihad Airways was the only airline partner subject to First Class pricing on Table 1. From 1 June 2016 Etihad Airways will be priced in accordance with Table 2, therefore First Class pricing will no longer be applicable to Table 1.