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Fee update

Changes to card payment fees - update

30 August 2016 


In accordance with recent regulatory changes made by the Reserve Bank of Australia, Velocity will make certain changes to the fees charged for card payments from 1 September 2016.

Velocity currently charges a Booking and Service Fee for Reward Seat and Any Seat bookings that use a credit or debit card. From 1 September 2016, Velocity will no longer be charging this Booking and Service Fee.

From 1 September 2016, a new percentage-based Card Payment Fee will apply to payments made on the Velocity website.

The Card Payment Fee will only apply to the part of a booking that is paid for using a credit card or debit card. The fee will not apply to the component of any booking that is paid for using Velocity Points.

The new Card Payment Fee is summarised below and will also be displayed to Velocity Members during the booking process from 1 September 2016.

Payments made in AUD on and after 1 September 2016 Debit card Credit card Fee Cap (per passenger)
Domestic 0.6% of total payment amount 1.3% of total payment amount AUD11
International 0.6% of total payment amount 1.3% of total payment amount AUD70

Please refer to the below Reward Seat redemption examples of how the fee will be applied from 1 September 2016. In these examples, Points are used to pay for the flights, and a card is used to pay for the taxes and fee component of the ticket.

Route (one way) Airline Class Points Taxes & fees* Plus Card Payment Fee (based on taxes & fees being paid by card) Total amount charged to card
Sydney - Melbourne Virgin Australia Economy 7,800 $21.11

$0.27 for credit card payment

$0.13 for debit card payment

$21.38 for credit card payment

 $21.24 for debit card payment

Melbourne - Nadi, Fiji Virgin Australia Economy 22,300 $78.06

$1.01 for credit card payment

$0.47 for debit card payment

$79.07 for credit card payment

$78.53 for debit card payment

Brisbane - Los Angeles Virgin Australia Economy 44,800 $104.15

$1.35 for credit card payment

$0.62 for debit card payment

$105.50 for credit card payment

 $104.77 for debit card payment

*The quoted redemption booking details are correct as at 23 August 2016 and are subject to change. A Card Payment Fee applies for bookings made via the Velocity website. For customers wishing to book a Reward Seat for travel on Etihad Airways operated flights, an Etihad Airways Carrier Charge will apply.  Redemption bookings are based on a one-way Reward Seat, are subject to availability and to the Velocity Membership Terms and Conditions and must be booked at velocityfrequentflyer.com. Seats are limited and may not be available at peak times or on all flights. Name changes are not permitted. Refunds and itinerary changes are permitted prior to travel, and may be subject to a service fee, fare differences (if applicable) and fare restrictions as outlined on the Virgin Australia website. Bookings for Reward Seat itineraries to, from or via the United States made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre on 13 18 75. For a redemption booking, the payment amount will comprise of taxes. A fee will apply to redemption bookings if booked by phone ($35 or 4,500 Points per person for Virgin Australia domestic and international short-haul redemption bookings and $60 or 7,500 Points per person for Virgin Australia international long-haul redemption bookings and redemption bookings on Velocity's international partner airlines). Taxes, fees and surcharges are payable in addition to Velocity Points redeemed. Any taxes or fee components are not eligible for Points earn. A minimum checked baggage allowance of 1 piece up to 23kg applies for Economy Reward Seats and allowances increase for Silver, Gold and Platinum members. View baggage allowances for Reward Seat Redemptions. Additional fees will be charged for baggage in excess of the published allowances. Fees are chargeable at the time of purchase and are more expensive if not purchased prior to arriving at the airport. Conditions and travel restrictions apply for all fares. Fares to international destinations not operated by Virgin Australia will be flown by one of Velocity’s international partner airlines. Baggage allowances for flights operated by partner airlines will vary in accordance with the individual policy of that carrier. Please check the operating carrier’s website for full details. More information on which of our partners can fly you to your chosen destination can be found by viewing our Interactive Route Map .