Pay with Points

Pay with Points

Pay now, let Points cover it later.

On this page: Why Pay with Points How it works Link a card FAQ's Terms and Conditions

Introducing Pay with Points - a brand new way to use your Velocity Points

Exciting news for Velocity members! Pay with Points is here, so you can turn your Velocity Points into rewards, fast.^*

Fee Free

No signup fee, just link your eligible Visa credit or debit card within the Velocity App to get started.
Flexible

Make the most of your Points by using them with participating partners when it works best for you.
Fast

Redeem Points as soon as an eligible transaction appears in your Velocity App when you shop with participating partners.

Pay with Points is now onboard

You can now access Pay with Points onboard selected Virgin Australia flights.^{^}

Whether it's a snack or drink simply use your linked Visa credit or debit card to pay for your onboard purchase just as you normally would. Enjoy a treat in the sky and get your money credited back to your linked card when you choose to Pay with Points after you land.^{^}

Pay now, let Points cover it later. Simple, rewarding, and oh so easy!

Image of a man paying for an onboard purchase

Link your Visa card

Here's How it Works with Virgin Australia

Update and link
Before you fly, get the Velocity App ready! Just open or download it, tap Pay with Points, and follow the steps to update your preferences and turn on notifications so you can be notified of eligible transactions. Lastly, link your eligible Visa credit or debit card.^*
Make a purchase onboard
Craving food or drink while in the air? Go for it… Simply use your linked Visa credit or debit card to pay for your onboard purchase on selected Virgin Australia operated flights, just as your normally would.^*
Pay with Points
Soon after you land, you’ll receive a notification from the Velocity App if it’s an eligible transaction. Tap the notification or visit the Velocity App and choose to Pay with Points. If you Pay with Points, we’ll deduct the Velocity Points from your Velocity account. Your eligible transaction amount will then be credited back to your linked Visa credit or debit card usually between 2 to 10 business days after you confirm to Pay with Points.

The option to Pay with Points on eligible transactions expires 24 hours after the purchase is processed.Velocity Points used for Pay with Points transactions cannot be reversed or refunded once completed. T&Cs apply.^*

Don’t have the Velocity App? Download it today.

The Velocity Frequent Flyer App makes it easy to stay on top of all your Velocity activity on the go! Track your Status, tiered benefits, ways to redeem or earn and so much more.

Explore Pay with Points through the Velocity App today!

Pay now, let Points cover it later.

There's no limit to food and beverages onboard selected Virgin Australia operated flights when you know Points are taking care of the tab when you land.^{^}

Feeling thirsty?

Indulge in a variety of drinks onboard. Whatever you're craving, Virgin Australia have something to quench your thirst onboard. Cheers to a refreshing journey ahead!

Feeling hungry?

Satisfy your snack cravings onboard with a variety of tasty options. Binge-watching your favourite series? You'll need a treat to go with that!

Only eligible Visa credit and debit cards are accepted at this time. More to come..

Haven't linked your card details in the Velocity App? Here's how!

Follow these simple steps before you fly to link your eligible Visa credit or debit card within the Velocity App to use Pay with Points onboard selected Virgin Australia flights.

Please have your active Australian issued Visa credit or debit 16-digit payment card number (also known as the Primary Account Number or PAN) ready. The card must be in the same name as the Velocity member redeeming the Velocity Points.

If you don’t have an eligible Australian issued Visa credit or debit card, you are currently unable to use Pay with Points. We are working to bring on other payment networks as soon as possible, watch this space.
Haven’t linked your card yet?

To use Pay with Points, you will first need to link your eligible Visa credit or debit card within the Velocity App. Linking your card is simple, just follow the prompts to ‘Link a Card’.

You’ll be asked to enter your 16-digit card number (also known as the Primary Account Number or PAN). By doing this, we’re able to send you eligible Pay with Points transactions when you use your linked card to make a purchase with one of our participating partners.

At the time of linking your card, we also ask you to opt into the ‘Velocity exclusives, Pay with Points’ subscription preference in your Velocity account (if you're not already opted in) and have notifications switched on in the Velocity App and your personal device settings.^* This ensures you will never miss an opportunity to Pay with Points.

Need to update your card? Remove the existing one or link another card.

You can link up to five (5) eligible Visa credit or debit cards at any one time. You can also remove linked cards any time via the Pay with Points Manage Cards page in the Velocity App. By removing all linked cards, you will no longer be able to use Pay with Points.

Please note that Velocity may also de-link or remove linked payment card(s) if the card is inactive, meaning it has not been used for a Pay with Points transaction for 6 or more months. Payment cards de-linked or removed for inactivity may be re-linked via the Velocity App.^*
That's it, you're ready to Pay with Points! You can now redeem your Velocity Points on eligible transactions at participating partners and get your money credited back to your linked card.^*

The option to Pay with Points for eligible transactions expires 24 hours after the purchase is processed. Velocity Points used for Pay with Points transactions cannot be reversed or refunded once completed.^*

Pro Tip: Once you've linked your card it may take up to 30 minutes to sync, so remember to link this before you fly to use Pay with Points onboard selected Virgin Australia operated flights.

Frequently Asked Questions

Pay with Points is a new way to turn Velocity Points into Payments, fast.

You can now purchase food and drinks onboard selected Virgin Australia flights with the option to Pay with Points soon after you land.^{^}

See below on how Pay with Points works.
Step 1 - Update and link

Before you fly, get the Velocity App ready! Just open or download it, tap Pay with Points, and follow the steps to update your preferences and turn on notifications so you can be notified of eligible transactions. Lastly, link your eligible Visa credit or debit card.

Step 2 - Make a purchase onboard

Craving food or drink while in the air? Go for it… Simply use your linked Visa credit or debit card to pay for your onboard purchase on selected Virgin Australia operated flights.

Step 3 - Pay with Points

Soon after you land, you’ll receive a notification from the Velocity App if it’s an eligible transaction. Tap the notification or visit the Velocity App and choose to Pay with Points. If you Pay with Points, we’ll deduct the Velocity Points from your Velocity account. Your eligible transaction amount will then be credited back to your linked Visa credit or debit card usually between 2 to 10 business days after you confirm to Pay with Points.
To use Pay with Points, you will first need to link your eligible active Australian issued Visa credit or debit card within the Velocity App. Linking your card is simple, just follow the prompts to ‘Link a Card’.

You’ll be asked to enter your 16-digit card number (also known as the Primary Account Number or PAN). The card must be in the same name as the Velocity member redeeming the Velocity Points. By linking your eligible card, we’re able to send you eligible Pay with Points transactions when you use your linked card to make a purchase with one of our participating partners.

At the time of linking your card, we also ask you to opt into the ‘Velocity exclusives, Pay with Points’, subscription preference in your Velocity account (if you’re not already opted in) and have notifications switched on in the Velocity App and your personal device settings. This ensures you will never miss an opportunity to Pay with Points.

You’re all set, time to shop.

That's it, you're ready to Pay with Points! Follow the prompts within the Velocity App to view your eligible transactions, where you’ll see the purchase amount and the equivalent value in Velocity Points. To use your Velocity Points, tap the ‘Confirm Pay with Points’ button and get your money credited back to your linked card usually within 2-10 business day after you confirm to Pay with Points

The option to Pay with Points for eligible transactions expires 24 hours after the purchase is processed. Velocity Points used for Pay with Points transactions cannot be reversed or refunded once completed.
Pay with Points can be used by active Velocity members who hold an eligible active Australian issued Visa credit or debit card. If your Velocity account is suspended or closed, you will not be able to use Pay with Points.
Simply download, open and log into the Velocity App, then follow the Pay with Points ‘Link Card’ prompts.

If you don’t have an eligible Visa credit or debit card, you are currently unable to use Pay with Points. We are working to bring on other payment networks as soon as possible, watch this space.
Yes, you can link up to five (5) eligible Visa credit or debit cards at any one time. You can also remove linked cards any time via the Pay with Points Manage Cards page in the Velocity App. By removing all linked cards, you will no longer be able to use Pay with Points. Please note that Velocity may also de-link or remove linked payment card(s), if the card is inactive, meaning it has not been used for a Pay with Points transaction for 6 or more months. Payment cards de-linked or removed for inactivity may be re-linked via the Velocity App.
Currently only eligible active Australian issued Visa credit and debit cards are able to be linked via the Velocity App. We are working to bring on other payment networks as soon as possible.

Reloadable prepaid cards, such as gift cards and overseas issued payment cards are not eligible for Pay with Points.

Supplementary payment cards which use the same card number or Primary Account Number (PAN) can only be linked to one Velocity account.
To use Pay with Points you need to link your eligible Visa credit or debit card via the Velocity App. You’ll be asked to enter your 16-digit card number or Primary Account Number (PAN). By doing this, and opting in to notifications, Velocity is able to send you eligible Pay with Points transactions each time you use your linked card to make an eligible purchase with one of our participating partners.

The card number (or PAN) is the only detail required; we don’t request any further card information from you to use Pay with Points.

By linking a payment card, Velocity will collect information about the linked payment card and all eligible transactions made with participating Velocity partners using that linked payment card, even if you elect not to use Pay with Points for the eligible transaction.

Velocity will handle this personal information in accordance with its Privacy Policy.
Pay with Points is currently available for food and drinks onboard selected Virgin Australia operated flights.

Over the coming months we’re working to add more partners to the Pay with Points program.
An eligible transaction is a payment transaction with a participating partner that meets all of the following criteria:

the transaction was made with a participating Velocity partner that accepts Pay with Points;

the transaction was made in Australian dollars (AUD);

the payment card was successfully linked via the Velocity App prior to the transaction being made, was used for the transaction and remains linked when the Velocity member confirms the Pay with Points offer;

the Velocity member had sufficient Velocity Points to cover the total amount purchased on the linked payment card at the time the transaction was authorised by the member’s issuing bank or financial institution and at the time when the Velocity member confirms the Pay with Points offer;

the Velocity member meets any specific terms and conditions from the participating Velocity partner, including minimum and maximum transaction limits; and

the transaction was able to be tracked by Velocity’s Pay with Points supplier.
To receive notifications about eligible transactions, you will need to be opted into the ‘Velocity exclusives, Pay with Points’ subscription preference in your Velocity account. You will also need to have notifications switched on in the Velocity App and your device settings.

You can also view your Pay with Points activity any time in the Velocity App. All eligible Pay with Points transactions will be displayed there.
Pay with Points offers presented to you for eligible transactions expire 24 hours after the transaction is processed. This processing time can vary depending on the bank and network.

To ensure you never miss an opportunity to Pay with Points, we recommend you opt into the ‘Velocity exclusives, Pay with Points’ subscription preference in your Velocity account and have notifications switched on in the Velocity App and your device settings.

You can also view your Pay with Points activity anytime in the Velocity App. All eligible Pay with Points transactions will be displayed there.
Yes, if you have confirmed to Pay with Points on an eligible transaction, the transaction amount will be credited back to your linked card and the displayed amount of Velocity Points will be deducted from your Velocity account.

If you paid for part of the transaction amount with another form of payment, for example cash or gift card, provided the portion paid with your linked payment card meets the Pay with Points eligible transaction criteria, you will receive an offer to Pay with Points and if you confirm this offer, you will receive a credit back to your linked card for the amount paid with your linked card.
From the time you confirm your Pay with Points transaction, it usually takes between 2 - 10 business days for the credit to appear on the linked payment card account. In rare cases, it can take up to two (2) card statement billing cycles for the credit to appear on the linked payment card account. Please note, a confirmation to use Pay with Points and the redemption of Velocity Points cannot be reversed or refunded once completed.
Some transactions take up to 5 days to process, so on occasion there may be a delay in receiving the Pay with Points eligible transaction.

If your transaction doesn’t appear within the Velocity App, it could mean you don’t have enough Velocity Points in your Velocity account to cover the purchase amount or the transaction didn’t meet the eligible transaction criteria. For more information on eligible transaction criteria, please refer to the Pay with Points T&Cs.

Provided it is an eligible transaction and you have your notifications switched on in the Velocity App and your device settings and you are also opted into the ‘Velocity exclusives, Pay with Points’ subscription preference in your Velocity account, you will receive a notification when the transaction is processed, and you are eligible to use Pay with Points.
The number of Velocity Points required to Pay with Points will appear below the eligible transaction in the Velocity App. You can check your Velocity Points balance any time via the Velocity App.

To receive eligible Pay with Points transactions, you will need enough Velocity Points in your Velocity account to cover the purchase amount with a participating partner.
Absolutely, it's entirely up to you when you use Pay with Points. If you receive a notification regarding an eligible transaction and would prefer not to Pay with Points, you can simply ignore it.
Pay with Points is currently available onboard selected Virgin Australia operated flights for food and drinks purchases. Currently, you are unable to earn Velocity Points for these purchases with Virgin Australia.

For members who have a Velocity Points direct earning credit card with a Visa logo, simply link your card via the Velocity App before you fly. Use this same linked card to purchase food and drinks onboard selected Virgin Australia operated flights, and you can earn Velocity Points for the purchase amount on your Velocity Points direct earning credit card just as you do today. (subject to your card’s T&Cs).

Provided the onboard purchase with the linked card meets the Pay with Points eligible transaction criteria, you will be able to use Pay with Points for this same transaction. Soon after you land, you will receive a notification from the Velocity App, tap the notification or visit the Velocity App to choose Pay with Points.
Unfortunately, if you don’t have enough Velocity Points in your Velocity account, your transactions will not be eligible Pay with Points transactions, even if you use your linked card to make a purchase with a participating partner and it meets the other eligible transaction criteria.
Yes, for purchases made onboard with Virgin Australia, there is a minimum spend of $1 per transaction.

Please note the minimum spend requirement may change based on the participating partner. Please refer to the participating partner’s Pay with Points terms and conditions.
Yes, for purchases made onboard with Virgin Australia, there is a maximum spend of $200 per transaction.

Please note the maximum spend requirement may change based on the participating partner. Please refer to the participating partner’s Pay with Points Terms and Conditions.
Once you’ve confirmed to Pay with Points, Velocity Points will automatically be deducted from your Velocity account and your Velocity Points balance will be updated accordingly. You can view your available Velocity Points balance any time via the Velocity App.
Velocity will not reverse or refund any Velocity Points redeemed for any confirmed Pay with Points transaction, including when a refund has been processed (in whole or in part) by the participating partner.

Please contact the participating partner for any refunds, returns or product or service enquiries or concerns. Cash refunds will be processed by the Velocity partner in accordance with their refund policy.
This could be because you chose to pay for some of the purchase amount with another form of payment, for example, cash or gift card. Provided the portion paid with your linked payment card meets the Pay with Points eligible transaction criteria, you will have the opportunity to Pay with Points on that amount.
Velocity is not responsible for, and we make no representations about any tax liability in connection with you participating in the Pay with Points offer. You’re solely responsible for all taxes, GST, duties, levies, fees, charges or other liabilities (Taxes) in connection with your participation in connection with the Pay with Points offer including the use of Velocity Points and the credit back to your eligible linked payment card account. You should seek advice from your professional accountant or tax adviser to ensure you understand any possible Taxes related to your participation in Velocity and the Pay with Points offer.
No, Pay with Points is only available for purchases in Australian Dollars (AUD) that are made with an active Australian issued eligible Visa credit or debit card.
If your payment card is suspended or cancelled after linking, you unfortunately will not be able to use Pay with Points with that payment card.

If your card is suspended or cancelled after you have received an eligible transaction notification, you will be able to redeem your Points for that purchase, however the money may not be able to be credited back to your linked card. Please contact your payment card provider to discuss the status of your card account.
Yes, both Beneficiary and Contributors of a Family Pool can use Pay with Points provided they have linked their eligible Visa credit or debit card and their respective Velocity account has enough Velocity Points to cover the purchase amount of the eligible transaction.
Provided the purchase meets the eligible transaction criteria, you will be presented the opportunity to redeem Points for the amount paid with the linked card. You are not able to change or reduce the number of Points you can redeem.
If you know you have made a purchase with a participating partner that meets the Pay with Points eligible transaction criteria but did not receive a push notification, don’t worry, you can check for eligible Pay with Points transactions any time via the Velocity App. Follow the prompts to the Pay with Points page.

To ensure you don’t miss the opportunity to receive Pay with Points notifications, you will need to opt in to the ‘Velocity exclusives, Pay with Points’ subscription preference in your Velocity account and have notifications switched on in the Velocity App and your device settings.
If the linked card has been inactive, meaning it has not been used for an eligible Pay with Points transaction, for 6 or more months, the linked card may be automatically de-linked from Pay with Points. De-linked or removed payment cards cannot be used to Pay with Points, but they can be re-linked any time via the Velocity App.
It usually takes 2-10 business days after you confirm your Pay with Points transaction for the credit to show on your linked card statement. In rare cases, it can take up to two card statement billing cycles for the credit to appear on the linked payment card account. If you have waited and you have still not received the credit back to your linked card, please contact your payment card provider.
For members who have a Velocity Points direct earning credit card with a Visa logo, simply link your card via the Velocity App. Use this same linked card to shop with eligible partners, and you will earn Velocity Points for the purchase amount on your Velocity Points direct earning credit card just as you do today (subject to your card’s T&Cs).

Provided the purchase with the linked card meets the Pay with Points eligible transaction criteria, you will be able to use Pay with Points for this same transaction. Soon after you land, you will receive a notification from the Velocity App, tap the notification or visit the Velocity App to choose Pay with Points.

*Pay with Points - Terms and Conditions

These Terms contain important things that you should be aware of, specifically:

Clause 5: Velocity will not reverse or refund any Velocity Points redeemed for any completed PWP Transaction (including where the member has received a refund from the partner).
Clause 3.1: Velocity reserves the right to de-link inactive payment cards.
Clause 7.2: To the extent permitted by law, Velocity is not responsible for errors, unavailability, or technical issues in connection with Pay with Points.
Clause 7.1: Misuse by the member of Pay with Points may result in suspension or cancellation of the member’s Pay with Points access or Velocity membership.

1. The basics

These terms and conditions (PWP T&Cs) outline the basis on which Velocity offers Velocity members the ability to redeem their Velocity Points with money being credited back to their linked payment card for eligible transactions made using their linked payment card at participating Velocity partners (Pay with Points or PWP Transactions). These PWP T&Cs apply in addition to the Velocity membership Terms and Conditions (Velocity T&Cs) and any specific Pay with Points offer terms and conditions for the participating Velocity partners notified to Velocity members at the relevant time.
Unless otherwise defined in these PWP T&Cs, any capitalised terms used in these PWP T&Cs have the meaning provided to them in the Velocity T&Cs. If there is any inconsistency between these PWP T&Cs and the Velocity T&Cs, the terms of the Velocity T&Cs will apply. For avoidance of doubt, any breach by Velocity members of these PWP T&Cs, or any changes to these PWP T&Cs, will be dealt with in accordance with these PWP T&Cs and the Velocity T&Cs.

2. Who can use Pay with Points

Pay with Points can be used in Australia by active Velocity members who hold an eligible active Australian issued Visa credit or debit payment card. If your Velocity account is inactive, suspended or closed, you will not be able to use Pay with Points. The relevant credit or debit card account must not be cancelled or suspended at the time you make an eligible transaction or wish to redeem Velocity Points through Pay with Points. Non-reloadable prepaid cards and overseas issued payment cards are not eligible for Pay with Points.

3. How to use Pay with Points

3.1. Card linking

To use Pay with Points, Velocity members must link an eligible active Australian issued Visa credit or debit payment card which is held in their name via the Velocity App (with a maximum of 5 linked cards at a time). Payment cards can be managed or de-linked at any time via the Velocity App. The 16-digit card number or Primary Account Number (PAN) can only be linked to one Velocity account. Supplementary payment cards which use the same PAN cannot be linked to other Velocity accounts.
By linking a payment card, Velocity will collect information about the linked payment card and all eligible transactions made with participating Velocity partners using that linked payment card, even if the Velocity member elects not to use Pay with Points for the eligible transaction. Velocity will handle this personal information in accordance with its Privacy Policy.

Velocity reserves the right to de-link or remove linked payment card(s), if the card is inactive, meaning it has not been used for a PWP Transaction for 6 or more months. Payment cards de-linked or removed for inactivity may be re-linked via the Velocity App.

3.2. PWP Transactions

To use Pay with Points, Velocity members must use the linked payment card to pay for an eligible PWP Transaction with participating Velocity partners. If the PWP Transaction is eligible for payment using Pay with Points (for more details about eligibility refer to clause 4 below), the Velocity member will receive a push notification (provided that they have opted into ‘Velocity exclusives, Pay with Points’, subscription preference in their Velocity account and have push notifications switched on via their device and the Velocity App settings) which will offer them the ability to redeem Velocity Points for the PWP Transaction. Alternatively, the PWP Transaction can be accessed via the Pay with Points page within the Velocity App. Velocity members will need to confirm the PWP Transactions via the Velocity App within 24 hours from the time the transaction is processed (the PWP Transaction will expire after that time and Points will no longer be able to be redeemed for that transaction). It can take up to 5 business days for the PWP Transaction to be processed.
If the Velocity member chooses to redeem Velocity Points for the PWP Transaction, the relevant Velocity Points amount will be deducted from the member’s Velocity account and the cash value of the PWP Transaction will be credited back to the linked payment card account. It usually takes between 2 - 10 business days for the credit to appear on the linked payment card account. In rare cases, it can take up to two card statement billing cycles for the credit to appear on the linked payment card account. Please note: a confirmation to use Pay with Points and the redemption of Velocity Points cannot be reversed, cancelled or changed. Please also refer to clause 5 below prior to using Pay with Points.
If, at the time they choose to redeem the PWP Transaction, a Velocity member doesn’t have sufficient Velocity Points for the PWP Transaction, they will be prompted with an error message in the Velocity App. Unless otherwise specified, a maximum transaction limit of $5,000 per transaction applies for all PWP Transactions. Please note that additional terms and conditions may apply to certain Pay with Points offers, including minimum or different maximum PWP Transaction limits, and product eligibility criteria. For more information, please refer to specific partner terms and conditions.

4. What is an eligible PWP Transaction

A PWP Transaction is a payment transaction that meets all of the following criteria:

the transaction was made with a Velocity partner that participates in Pay with Points;
the transaction was made in Australian dollars (AUD);
the payment card was successfully linked via the Velocity App prior to the transaction being made, was used for the transaction and remains linked when the Velocity member confirmed the Pay with Points offer;
the Velocity member had sufficient Velocity Points to cover the total amount paid on the linked payment card at the time the transaction was authorised by the member’s issuing bank or financial institution and at the time when the Velocity member confirmed the Pay with Points offer;
the Velocity member met any specific terms and conditions for the participating Velocity partner, including minimum and maximum transaction limits; and
the transaction was able to be tracked by Velocity’s Pay with Points supplier, noting that Velocity’s supplier may be unable to track every transaction using a linked payment card. This includes transactions that are routed to a payment scheme not available for Pay with Points, payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, payments made for pre-paid and re-loadable cards such as certain gift cards, and payments made for payment instruments that can readily be converted to cash (for example, travellers cheques, money orders, wire transfers, and similar products or services).

Please note that Velocity members can still use Pay with Points for transactions with participating Velocity partners that are only partially paid with the linked payment card (and partially with another form of payment (e.g. gift cards). However, only the portion paid with the linked payment card will be eligible as a PWP Transaction provided it meets the other relevant requirements set out above.

5. Pay with Points and refunds

Velocity will not reverse or refund any Velocity Points redeemed for any PWP Transaction, including where the relevant member is provided with a refund by the participating Velocity partner for the transaction value (in whole or in part) of the eligible PWP transaction for any reason. Velocity members should contact the participating Velocity partner for any refunds, returns or product or service enquiries or concerns. Cash refunds will be processed by the participating Velocity partner in accordance with their refund policy.

6. Velocity Points are not property or money

Velocity Points are not property or money, and have no cash value. The use of Velocity Points in connection with Pay with Points is not intended to suggest or imply anything to the contrary.

7. Other important things to note in relation to Pay with Points

7.1. Velocity member’s rights and obligations

As required under the Velocity T&Cs, Velocity members must act fairly and reasonably when using Pay with Points and comply with all their obligations in relation to Pay with Points. This means that you cannot engage in misleading, dishonest or fraudulent behaviour in any way connected with Pay with Points or a PWP Transaction.
If Velocity reasonably suspects that a Velocity member has breached their obligations under the PWP T&Cs and/or the Velocity T&Cs, or Velocity reasonably suspects that there may have been a fraudulent or dishonest activity in connection with a Velocity member’s use of Pay with Points, linked payment card(s) and/or Velocity account, Velocity may de-link or remove the Velocity member’s linked payment card(s), suspend or end Pay with Points for the Velocity member’s account, and/or take any other actions permitted under the Velocity T&Cs, including to suspend or end the Velocity member’s Velocity membership and/or Velocity account (which would also mean that the relevant Velocity member cannot use Pay with Points). See the Velocity T&Cs for more detail on what happens when a Velocity member’s membership and/or account is suspended or ended.

7.2. Velocity’s rights and obligations

To the extent permitted by law, Velocity is not responsible for any errors or misrepresentations in relation to the Pay with Points offers, delay or unavailability of Pay with Points (for any reason, including technical or connectivity issues), and any products or services offered by participating Velocity partners or purchased by Velocity members. Velocity makes no express or implied warranty or representation in connection with any Pay with Points offers, Pay with Points, or the products or services offered by participating Velocity partners or purchased by Velocity members, and (to the extent permitted by law) it is not liable for any loss or damage suffered by the Velocity members or any other third party in connection with any Pay with Points offers, Pay with Points, and the products or services offered by participating Velocity partners or purchased by Velocity members.
Any issues with the products or services purchased using the linked payment card (including those where Pay with Points was used to receive a credit back to the linked payment card for any part of the transaction value, and/or any request for a repair or replacement of the products or services purchased using the linked payment card (including those where Pay with Points was used to receive a credit back to the linked payment card for any part of the transaction value), and/or any request for a refund of the transaction value (in whole or in part) should be raised by the Velocity member directly with the relevant participating Velocity partner who will handle these matters in accordance with their refund policy.

8. Changes to Pay with Points

Velocity reserves the right to change these PWP T&Cs, withdraw or change any Pay with Points offers (including the relevant Points redemption rate) and withdraw or change the Pay with Points program. Where required, notice will be given in accordance with the Velocity T&Cs.

Velocity membership terms and conditions apply.

^Pay with Points onboard Virgin Australia

Pay with Points is available for purchases made from the Virgin Australia Onboard Menu on Virgin Australia operated domestic and short haul international flights (excluding flights to/from Doha and those operated by other airlines on behalf of Virgin Australia, including Link Airways). A minimum spend of $1 and a maximum spend of $200 per transaction applies. Purchases can take up to 5 business days to process. Use of Pay with Points is subject to the Pay with Points T&Cs above.