Luxury Escapes
A world of Luxury Escapes, now with Velocity Points
The world’s most amazing travel experiences at great prices.
How to earn and use Velocity Points with Luxury Escapes
Travel the Luxury Escapes way
Trending Destinations
Luxury Escapes opens the world to you, with a wide variety of destinations for all types of travelers
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Bali
Bali
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Fiji
Fiji
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Hawaii
Hawaii
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Bora Bora
Bora Bora
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Maldives
Maldives
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Bali
Bali
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Brisbane
Brisbane
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Sydney
Sydney
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Melbourne
Melbourne
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Bali
Bali
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Fiji
Fiji
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Gold Coast
Gold Coast
Terms and conditions
You must be a Velocity Frequent Flyer member to earn and redeem Velocity Points. Luxury Escapes customers can join Velocity Frequent Flyer for free here. Velocity membership and Velocity Points are subject to the Velocity Frequent Flyer program terms and conditions.
Earn Velocity Points
*Velocity Frequent Flyer members can earn 1 Velocity Point per $1 spent on eligible bookings, as follows:
(a) on eligible holidays, which include packages, products and services offered by Luxury Escapes: under the product categories 'Hotels and Resorts' (including 'Limited Time Lux Exclusive’ and ‘LUX Premium Collection’) ‘Tours’, ‘Cruises’, ‘Ultra Lux’, ‘Experiences’, ‘Homes and Villas’ and 'Last Minute Escapes' (Eligible Holidays)
(b) for eligible package purchases that include Virgin Australia marketed and operated flights, Velocity Points will be earned on the component of the total package attributable to Virgin Australia flights (Eligible VA Flights) (as well as the component attributable to other eligible purchases in the package that are Eligible Holidays).
Velocity members will also earn Velocity Points on the ‘plus pay’ cash, money or Luxury Escapes cancelled travel credit component they have used to pay in combination with redeeming Velocity Points with Luxury Escapes for Eligible Holidays and Eligible VA Flights (excluding any Velocity Points redemption value utilised for the redemption alongside the cash or money component, as well as any other applicable exclusions).
Eligible bookings must be purchased through any Luxury Escapes booking channel, effective 22 August 2023 and are subject to any applicable exclusions. All bookings are subject to the Luxury Escapes Terms and Conditions.
Exclusions: ‘Hotels and Resorts – LUX Partner Property’ accommodation package; ‘Flight only’ bookings or purchases; any flight that is not marketed and operated by Virgin Australia (whether purchased as part of a package or individually); gift cards (whether purchased as part of a package or individually) or other credit or credit voucher issued by Luxury Escapes which allows any Velocity member to use the credit for payment for a purchase from Luxury Escapes (other than in respect of a cancelled or changed booking); travel insurance (whether purchased as part of a package or individually); and any financial product, financial service or banking product or service.
Redeem Velocity Points
Velocity Frequent Flyer members can redeem Velocity Points at the rate published by Luxury Escapes for Eligible Holidays and Eligible VA Flights.
Restrictions on Earning Velocity Points
• You must be a Velocity member at the time Velocity Points are allocated to earn Velocity Points for an Eligible Holiday and Eligible VA Flights. Velocity Points are only earned on eligible bookings and purchases made in the name of the Member who entered their Velocity Program number when making the booking and no other travellers are entitled to receive any Velocity Points.
• Velocity Points earn rate is 1 Velocity Point per $1 spent on all Eligible Holidays and Eligible VA Flights booked and travelled in accordance with the terms and conditions that apply to this offer.
• Velocity members must submit their valid Velocity member number at the time of booking or. Before Travel departure date you can contact the Luxury Escape Customer Support line on 1300 889 900 to advise your Velocity Frequent Flyer number. Member Name must match one of the travellers in the booking details.
• Velocity Points are usually awarded within 30 days of travel.
• Velocity Points earn is not available on cancelled or refunded bookings or any incidentals or purchases made outside the Luxury Escapes booking channel, for example, room movie services, food and beverage at the destination, telephone and/or additional Wi-Fi services.
• Velocity Points are not earned where Velocity Points are used as payment in full or part, except Velocity Points can be earned on the portion that is a ‘plus pay’ cash, money or Luxury Escapes cancelled travel credit component used to pay in combination with redeeming Velocity Points.
Restrictions on Redeeming Velocity Points with Luxury Escapes
• You must be a Velocity member at the time of booking and purchasing to redeem Velocity Points for an Eligible Holiday (including any Eligible VA Flights). Velocity Points can only be redeemed on eligible bookings and purchases made in the name of the member.
• The minimum number of Velocity Points required to redeem an Eligible Holiday (including any Eligible VA Flights) via Luxury Escapes is 5,000 Velocity Points.
• You can use your Velocity Points to redeem part or the full amount of a Luxury Escapes Eligible Holiday (including any Eligible VA Flights). The entire amount of the booking must be pre-paid at the time of booking.
• Velocity Points can be earned on redemption bookings made with combination of Velocity Points plus pay at an earn rate of 1 Point per $1 spent on Eligible Holidays.
• Velocity Points cannot be redeemed for any additional incidentals or purchases made outside Luxury Escapes’ booking channels (for instance, Velocity Points cannot be redeemed for the purchase of any in room movie services, food and beverage at destination, telephone, or additional Wi-Fi services).
• Velocity Points redeemed for a booking will not be refunded and will be forfeited in the event of cancellation or refund of a redemption booking. However, if you cancel your eligible booking within 7 days of purchase/booking and are entitled to a full refund under the Luxury Escapes cancellation and refund policy or otherwise. or are entitled to a refund according to applicable law, you may be entitled to a reversal and reinstatement of the Velocity Points you redeemed.
Luxury Escapes Booking Terms and Conditions apply in respect of any purchase made through Luxury Escapes. See further details here
These Terms and Conditions may be changed, updated, suspended or terminated at any time.
*Discover Gold Terms and Conditions
Members of any other Australian frequent flyer program that currently hold Gold Status or higher (and that have not held Silver, Gold or Platinum Status with Velocity since April 2020) are eligible to receive a Velocity ‘Discover Gold’ Status match and the opportunity to maintain Gold if you have sent an email to the offer address (by clicking on the link at https://experience.velocityfrequentflyer.com/partners-offers/holidays-travel/luxury-escapes#discover_gold_trial) by 11.59PM AEST 15 September 2023.
You must hold a valid Velocity membership to participate in this promotion.
In order to receive the ‘Discover Gold’ trial, eligible Velocity members must click on the link at https://experience.velocityfrequentflyer.com/partners-offers/holidays-travel/luxury-escapes#discover_gold_trial and apply by sending an email to info@velocityfrequentflyer.com between 12.01AM 22 August 2023 and 11.59PM 15 September 2023, that contains their name, Velocity membership number and photographic evidence of their current Australian frequent flyer program membership card indicating Gold Status or higher (Application). Velocity members must submit this Application from the email address currently linked to their Velocity account. Please note that the Velocity email address is only to be used for status match applications and cannot be used for general enquiries or escalations, which should be directed through your usual channels. . Virgin Australia & Velocity reserve the right to end this promotion at their discretion. It may take up to 6 weeks to receive the upgrade into Discover Gold trial status.
‘Discover Gold’ is a 3-month Gold Status trial in which you’ll receive some member benefits connected with Gold Status which include access to Virgin Australia domestic lounges, priority boarding, preferential seating and additional baggage allowance (not available when traveling on a Lite fare).
Note that you’ll continue to earn Status Credits, Points and Eligible Sectors in the same way as other members. Benefits you won’t receive include Gold member baggage tags, a physical membership card, complimentary partner memberships, guaranteed economy Reward Seats and membership pause for parental leave.
At the conclusion of your 3-month ‘Discover Gold’ trial, we’ll assess your eligibility to retain your Gold Status.
If you are a Gold member or higher with another Australian frequent flyer program and during your 3-month Discover Gold period earn 80 Status Credits and fly at least 1 Eligible Sector, you will maintain Gold Status with Velocity for a further 12 months.
If at the conclusion of your 3-month trial you are not eligible for Gold Status due to the above requirements not being met, your Status level will be assessed in accordance with the standard Velocity membership Terms and Conditions and you will receive Velocity Silver Status for a period of 12 months.
Members who participate in the ‘Discover Gold’ trial offered in accordance with these offer terms are still able to maintain or upgrade their Status to the next Status level in accordance with the Velocity membership Terms and Conditions.
Find out more about how to maintain or upgrade your Status level. This offer is not transferable. Any Status Credits and Eligible Sectors earned in a member’s Velocity account are subject to expiry after 12 months from earn.
^Velocity Frequent Flyer Benefits Terms and Conditions
Lounge Access: Complimentary Lounge entry is subject to the Lounge Terms and Conditions, as amended from time to time available online at virginaustralia.com/lounge. Priority Boarding: Priority services may not be available at all airports at all times. Preferential Seating: Preferential Seating is not available on Economy Lite fares unless purchasing a seat or when checking in within 3 hours of the flight’s scheduled departure time. Additional Baggage: See here for details on additional baggage allowances. Additional baggage allowances are applicable for Virgin Australia operated services only. For flights marketed by Virgin Australia but operated by Virgin Australia’s partner airlines, baggage allowances may differ. The complimentary baggage allowance applied will be based on a member’s Velocity status at the time of travel, rather than time of booking. For full baggage Terms and Conditions visit the Virgin Australia baggage website. Bonus Points and Status Credits: Further details are available at https://experience.velocityfrequentflyer.com/flying-status/flying-with-status/gold-membership#reward-benefits-tab. An Eligible Sector is any Trans-Tasman, International Short-Haul or Domestic flight operated by Virgin Australia with a VA flight number, excluding both Rewards Seats and Economy Lite fares.