Flight Upgrades October updates

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UpgradeMe Points
UpgradeMe Premium Bid
UpgradeMe Platinum
Economy X

Airport perks

Priority Check In & Boarding

Check in at the dedicated Priority Check-in facility at the airport and be one of the first to board the aircraft¹.

Additional baggage allowance

Business Class guests enjoy an 2 x 32kg complimentary baggage allowance and Priority Baggage delivery².

Lounge Access

Relax, unwind and enjoy the fabulous Virgin Australia service on offer in one of the 7 domestic lounges³.

Flight perks

Seating

Enjoy the front of the plane with more space and recline.

Food & Beverage

On a Business Class seat you will be offered a plated meal from the Business Class menu and a selection of beverages.

1. UpgradeMe Points

Upgrade to Business Class using your Velocity Points starting at 4,900 Points.

If you're a Velocity member travelling in an eligible fare class (excluding Economy Lite fares), you can use Points to Upgrade on Virgin Australia Domestic Flights and International flights⁴.

If you can't secure an upgrade, you may be able to waitlist for an upgrade online or via the contact centre if you are eligible.

Domestic Routes

One way-miles (zone)	Upgrade from a Choice Fare	Upgrade from a Flex Fare
0-600 (1) (e.g. Sydney to Melbourne)	10,000	4,900
601 - 1,200 (2) (e.g. Melbourne to Sunshine Coast)	17,500	7,400
1,201 - 2,400 (3) (e.g. Brisbane to Perth)	30,000	9,900
2,401 - 3,600 (4)	35,000	14,900

Trans-Tasman and Short-Haul International Routes

One way-miles (zone)	Upgrade from a Choice Fare	Upgrade from Flex Fare
0-600 (1)	8,000	4,900
601 - 1,200 (2)	12,000	7,400
1,201 - 2,400 (3) ^{(e.g. Sydney to Queenstown)}	16,000	9,900
2,401 - 3,600 (4) ^{(e.g. Melbourne to Denpasar)}	24,000	14,900
3,601 - 4,800 (5) (e.g Cairns - Tokyo (Haneda))	40,000	24,900

Requests on or after 18 November 2024

Domestic Routes

One way-miles (zone)	Upgrade eligible fares from:
0-600 (1) (e.g. Sydney to Melbourne)	10,000
601 - 1,200 (2) (e.g. Melbourne to Sunshine Coast)	17,500
1,201 - 2,400 (3) (e.g. Brisbane to Perth)	30,000
2,401 - 3,600 (4)	35,000

Trans-Tasman and Short-Haul International Routes.

One way-miles (zone)	Upgrade eligible fares from:
0-600 (1)	8,000
601 - 1,200 (2)	12,000
1,201 - 2,400 (3) ^{(e.g. Sydney to Queenstown)}	16,000
2,401 - 3,600 (4) ^{(e.g. Melbourne to Denpasar)}	24,000
3,601 - 4,800 (5) (e.g Cairns - Tokyo (Haneda))	40,000

Economy Lite fares and flights to Hayman Island are not eligible for upgrades.
Group bookings (booked in G Class) can be upgraded at the Choice fare level, upgrades can be requested up to 1 day prior to date of departure. Please contact the person who booked your group in order to make the request.
Points displayed above are per flight sector.
A Flight Sector is a single direct flight between two consecutive locations (e.g. Sydney to Melbourne direct is one Flight Sector)

How to Upgrade with Points

Online

Until four hours prior to the scheduled flight departure time

Upgrade Online

Via Our Membership Contact Centre

Until two hours prior to the scheduled flight departure time
(a fee may apply)

Call Now

At Domestic Check-in

Until 30 minutes prior to the scheduled flight departure time. See one of our friendly ground crew for assistance.

In a Virgin Australia domestic Lounge

On the same-day of travel for a Virgin Australia Domestic sector - times differ depending on your tier ( see more information below )

At International Check-in

Until 60 minutes prior to the scheduled flight departure time.

Some destinations where you can Upgrade with Points

Sydney to Melbourne

4,900 Points

To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.

Sydney to Melbourne

4,900 Points

To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.
Brisbane to Sydney

4,900 Points

To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.

Brisbane to Sydney

4,900 Points

To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.
Melbourne to Gold Coast

7,400 Points

To upgrade your flight to Business Class from a Flex fare. Or 17,500 Points from a Choice fare.

Melbourne to Gold Coast

7,400 Points

To upgrade your flight to Business Class from a Flex fare. Or 17,500 Points from a Choice fare.

2. UpgradeMe Premium Bid

Bid for an upgrade

Want to enjoy the perks of Business Class without the price tag, make an offer and bid with cash.

If you’re successful, Virgin Australia will send an email no later than three hours before your departure advising you of your upgrade.

More information on Upgrading

If you meet the eligibility requirements for UpgradeMe Points but are unable to secure a confirmed upgrade, you can register to waitlist by accessing your booking on virginaustralia.com, or calling the Membership Contact Centre at any time from confirmation and ticketing of your booking until 4 hours before the scheduled flight departure time.

You must have enough Points in your Velocity account at the time the waitlist is requested and for the duration of the waitlist period for an Upgrade to be successful.

Points are not deducted from your account until the Upgrade is confirmed.

We commence the confirming of Upgrades for members on our UpgradeMe Points waitlist 5 days prior to flight departure.

We prioritise our waitlist requests by Velocity membership tier, providing the highest level of priority to Platinum members, followed by Gold, Silver and Red. So the higher your tier, the sooner you may have your Upgrade request confirmed.

If you have registered to waitlist an Upgrade request prior to 5 days before flight departure (when we commence reviewing and confirming Upgrades from our waitlist), you can continue to check online to see if an Upgrade has become available. If an Upgrade is available, go ahead and book the Upgrade and your waitlist request will be removed.

A waitlist request will be cancelled if the booking is cancelled, if you check-in to your flight, if you voluntarily change your booking date or time or if an airline partner change occurs to the flight and the departure or arrival port of the flight is changed.

If we secure your Upgrade, an email confirmation will be sent to confirm that your waitlist request was successful and you will receive an updated Flight itinerary and Electronic Ticket Receipt via email. You will only be notified if your waitlist Upgrade request is successful.
Economy Lite fares are not eligible for upgrades.

Upgrades in a Virgin Australia domestic Lounge

Platinum members may request an upgrade from any Virgin Australia Lounge until 30 minutes prior to the scheduled flight departure time, for a flight departing from any domestic airport.

Gold, Silver and Red members with Virgin Australia lounge access can request an upgrade from two hours until 30 minutes prior to the scheduled flight departure time, for flights that are departing from the airport the lounge is located in.

Points required to upgrade are based on each individual sector shown on an itinerary. If a flight upgrade is requested on two or more individual sectors shown, the Points required will be calculated and quoted separately for each flight sector.

The Business Class checked baggage allowance will apply to the upgraded booking. Velocity Platinum, Gold and Silver members are permitted an additional complimentary checked baggage allowance, based on the Business class entitlement.

To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.

Upgrade availability is limited and controlled by Virgin Australia. Availability may be limited or not available at all particularly during peak travel periods (e.g. school and public holidays) and on international flights, due to the popularity of these services. A cancellation and amendment fee may apply.

For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.

Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

The fare rules applicable to the fare originally purchased will apply, regardless of upgraded class of travel.

If you have made any special requests for your booking, including e.g. a Mobility or Medical Assistance request, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request an upgrade.

When a Business Class upgrade is requested within 3hrs of departure via our Membership Contact Centre, online, at our airport check-in counter, check-in kiosks, or Virgin Australia Domestic lounges, we may not be able to guarantee you will be provided with a Business Class meal.

Changes and Cancellations

Change or cancellation fee: $35 or 4,500 Points per person per booking (waived for Platinum members⁶)

Changes and Cancellations are permitted, provided you request it at least 24 hours before a flight’s scheduled departure and you pay the applicable fee.

The fare conditions of your originally purchased fare remain applicable in addition to this Upgrade Cancellation and Amendment Policy. Should you choose to cancel or amend your upgraded itinerary, a seat may no longer be available in your originally purchased fare class and you may be required to pay any applicable fare difference.

If you cancel or change a confirmed upgrade less than 24 hours before a flight’s scheduled departure, or fail to board a flight, you’ll forfeit the Points used to redeem the UpgradeMe Points upgrade⁷.

Requests can be made by calling the Membership Contact Centre
Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

The Economy Class checked baggage allowance will continue to apply to the Upgraded Booking. Velocity Platinum, Gold and Silver members are permitted an additional complimentary checked baggage allowance, based on the Economy class entitlement.

Offers must be made per flight sector. For example, Hobart to Cairns consists of two sectors, Hobart to Melbourne and Melbourne to Cairns.

Pricing is displayed per passenger for all passengers listed on the booking.

To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.
Platinum members are entitled to four complimentary fare upgrades per year from a Flex fare to a Business Class seat on Domestic, Trans-Tasman and International Short-Haul flights marketed and operated by Virgin Australia (excluding Christmas Island and Cocos Island). Log in to My Velocity to view your available upgrades.

Members can also use their complimentary upgrades for guests travelling with them on the same flight.

Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled departure time by contacting the Membership Contact Centre.

Requests can be made at any Virgin Australia Lounge or if departing from Hobart at Priority Check-in. Request any same-day upgrade on Virgin Australia operated Domestic flights up to 30 minutes prior to scheduled flight departure time.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.

Terms & Conditions:

1. Priority Check In available at selected ports, and Priority Boarding available at most gates.

2. Please refer to the baggage information for full details.

3. Lounge Access is subject to the conditions of entry.

4. View UpgradeMe Points Terms and Conditions.

5. Platinum members who have paid the full fare for an economy Freedom fare are entitled to four complimentary upgrades to Business class on Virgin Australia marketed and operated domestic or international short haul Flight Sectors per year. Platinum members can see how many upgrade credits they have available when they log in to My Velocity. Upgrades are subject to availability which is controlled by Virgin Australia. Some flights may have no upgrades available. Additional terms and conditions apply

6. Service fees will be waived for Platinum members who amend or cancel their upgraded itineraries at least 24 hours before departure, based on their membership level at the time of cancellation or amendment.

7. All information included above is correct as at 15 March 2021. The Upgrade Cancellation and Amendment Policy is subject to change. Please refer to the Velocity Member Terms and Conditions for further information about flight upgrades using Points.

Upgrade your flight experience with Virgin Australia

Sydney to Melbourne

Sydney to Melbourne

Brisbane to Sydney

Brisbane to Sydney

Melbourne to Gold Coast

Melbourne to Gold Coast

More information on Upgrading