Date: 18 March 2020

News item: A message from Virgin Australia Group CEO, Paul Scurrah

Dear Velocity Frequent Flyer members and guests of Virgin Australia,

We wrote to you last week regarding the evolving coronavirus situation and the precautions we are taking. As the situation continues to evolve, we are committed to keeping you updated on any changes.

Status Credit gift

We know that in the current environment with travel restrictions and reduced flights, it may be challenging to maintain your status. To help those of you who may be impacted, we will be gifting Status Credits to all of our current Silver, Gold, and Platinum Velocity Frequent Flyer members to help you maintain your membership.

Status Level April May June Total
Platinum 70 70 70 210
Gold 35 35 35 105

If you’re receiving the Status Credit gift, we’ll send you a separate email with all the details in the next 2 weeks. You don’t need to do anything at this time. We’ll take care of the arrangements.

Don’t forget there are lots of other ways to continue to earn Velocity Points, including through using one of our partner credit cards, shopping with flybuys, or ridesharing with Ola.

Virgin Australia travel update

In response to the increased government restrictions and travel advice, we have made some significant changes to our services.

We have announced a temporary suspension of all international services from 30 March until 14 June 2020. We will also be reducing our domestic services, however we will be keeping the majority of our key domestic routes and instead, adjusting the frequency of these services.

We are working hard to bring Australians home and return visitors back to their point of origin so we’ll be operating a reduced international schedule between now and 29 March 2020.

If there is a change to your flight, we will contact you by email. Please be patient as we work to contact customers with immediate travel plans first. Please see here for more information.

I want to reiterate that Velocity Frequent Flyer is an award-winning business and one of Australia’s largest loyalty programs. This is a challenging time for the entire travel and tourism industry, however we remain steadfast in managing the Velocity business and continuing to provide you with a great member experience.

Thank you for your ongoing support of Virgin Australia.

Yours sincerely,

Paul Scurrah

CEO and Managing Director, Virgin Australia Group