Activity

What happens if I don’t earn enough Points?

If I don’t earn enough Points in a month can I still become a Points Pro and get my 5,500 Bonus Points?

Why does my challenge say ‘Pending’?

Not all of the Points you earn will land immediately in your account. We need to leave a bit of time post the monthly and overall challenge to make sure that we can see all of your eligible earn, making sure you don’t miss out!

What are Pending Points?

Our e-store is a great way to earn Points, especially when you see special Points offers. When you shop we call these Points pending as there is a 37 day return window so the Points won’t actually land in your account until the 38th day

Why can’t I see the Points I earned?

Some points just take a little longer to land in your account. Don’t worry! We will keep looking for those Points up to 6 weeks after the end of the month. So as long as it is an eligible transaction, and the activity date is within the month and the Points land in your account within the 6 weeks after the end of the month, we count it!

Do all transactions contribute towards my goals?

Almost! There are some that don’t just because the Points potentially take too long to land in your account for us to recognise for the challenge. These are Freedom Kitchens, Medibank, Medibank Pet and Snooze. Family Pooling and Family Points transfers are Points that have already been earnt and are not transactions, so they also don’t count.

If I book a flight but don’t fly until after the challenge, will those Points Count?

Points will only land in your account after the flight has been taken. This is because there is the possibility of flight cancellations. If your flight will happen outside of the challenge (beyond 29 February 2024) unfortunately we can’t count them, even if it was booked in the challenge window

If I sign up for a credit card, will the joining bonus count towards my goal?

If you receive the bonus Points within the window of the challenge then absolutely! If you apply later in the challenge and don’t meet the bonus Point criteria set out by the card provider until very late or outside of the challenge then unfortunately they won’t count.

I have a Family Pool set up. Will my family members’ Points count towards my goals?

Family pooling Points and Family Points transfers have already been ‘earnt’ by the person who made the transaction. So when they transfer over to your account, they don’t count as another earn. Sorry! But there are plenty of earn options to get you there

Do the monthly bonus Points count towards my earn?

How do I get the Bonus Points?

What if my Points don’t arrive until after a month has ended?

As long as the date of the activity happened within the month, and the Points appear in your account within six weeks of the end of the month, they count! We understand that not all Points will land immediately so we keep an eye out up to six weeks later to catch any sneaky Points

When will I get my bonus Points?

As we keep looking for delayed Points up to six weeks after the end of the month, the bonus Points may be awarded after this. If we can see enough Points have been earnt when the month finishes, the bonus Points will be awarded

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