Virgin Australia Upgrade Cancellation and Amendment policy1

The following fees apply to Velocity members who choose to cancel or amend the upgrade that they have received through UpgradeMe Points or UpgradeMe Platinum Member Offer, on Virgin Australia operated flights and Virgin Australia international long haul flights between Australia and Doha (VA1-29).

UpgradeMe Points

  At least 24 hours before departure
 Within 24 hours of departure (including no-shows3)
Cancellations of an upgrade
 Service fee of 4,500 Points or $35 per person, per booking. Waived for Platinum members2.
 Points used will be forfeited3.
  Domestic and International Short Haul Flights International Long Haul flights between Australia and Doha (VA 1-29)
  At least 24 hours before departure
 Within 24 hours of departure (including no-shows3)
 At least 48 hours before departure   Within 48 hours of departure (including no-shows3) 
Amendments to an upgrade
 Service fee of 4,500 Points or $35 per person, per change, to retain the upgrade1. Waived for Platinum members2. Upgrade and Points used will be forfeited3. Service fee of 4,500 Points or $35 per person, per change, to retain the upgrade1. Waived for Platinum members2. Upgrade and Points used will be forfeited3. 

UpgradeMe Platinum member offer

  At least 24 hours before departure
 Within 24 hours of departure (including no-shows3)
Cancellations
 Complimentary Upgrade will be refunded to your Velocity Account at no charge, provided the Complimentary Upgrade has not expired.¹
 Complimentary Upgrade will be forfeited.
Amendments
 Permitted at no charge.
 Complimentary Upgrade will be forfeited.

Terms and Conditions:

  1. All information included above is correct as at 1 July 2025. Please note that the fare conditions of your originally purchased fare remain applicable in addition to this Upgrade Cancellation and Amendment Policy. Should you choose to cancel or amend your upgraded itinerary, a seat may no longer be available in your originally purchased fare class and you may be required to pay any applicable fare difference. The Upgrade Cancellation and Amendment Policy is subject to change. Please refer to the Velocity Member Terms and Conditions for further information about flight upgrades using Points.
  2. Service fees will be waived for Platinum members who cancel their upgraded itineraries at least 24 hours before their scheduled departure, based on their membership level at the time of cancellation. Service fees will be waived for Platinum members who amend their upgraded itineraries at least 24 hours before their scheduled domestic or international short haul departure, or 48 hours before their scheduled international long haul (VA 1-29) departure based on their membership level at the time of amendment.
  3. If you cancel a confirmed Upgrade within 24 hours of your scheduled flight departure time, or if you fail to board a flight for which an Upgrade has been confirmed (no-show), you will forfeit the Upgrade and any Points or Complimentary Upgrade used to redeem the Upgrade.