Virgin Australia Beyond Membership - Terms and Conditions

Virgin Australia Beyond Membership - Terms and Conditions

 

1. DEFINITIONS

1.1. Unless the context otherwise requires, the following definitions apply:

Airline Partners means a partner of Velocity Frequent Flyer which is an airline, but does not include Virgin Australia.

Associated Lounges means lounges operated by another airline or third party with which Virgin Australia has an agreement for use of the lounge by certain guests.

Benefit Period means the period of (i) 12 months after the date on which you are upgraded/ maintain your membership of Virgin Australia Beyond for standard memberships or (ii) a period determined by Virgin Australia in its absolute discretion for Pilot Memberships.

Chief Executive Officer means the Chief Executive Officer of Virgin Australia.

Invited Guests means a person who enters a Virgin Australia Lounge or a Virgin Australia Beyond Lounge as a guest of a Member.

Lounge means the lounges operated by Virgin Australia for Virgin Australia Lounge membership holders, Velocity Frequent Flyer members (where applicable) and their guests.

Lounge Guest means any individual who is eligible to access a Lounge or Virgin Australia Beyond Lounge.

Lounge Rules means the rules which apply to every Occupant of the Lounge that are available at www.virginaustralia.com/au/en/travel-info/at-the-airport/lounge/virgin-australia-lounge-rules, as amended from time to time.

Member or Membership means a Virgin Australia Beyond Member or Partner Member.

Membership Card means your membership card for Virgin Australia Beyond, which is issued to you by Virgin Australia when you become a Virgin Australia Beyond Member and replaces your Velocity Frequent Flyer membership card. This card can be physical or digital.

Occupant means a Member who has entered and is occupying a Virgin Australia Beyond Lounge.

Partner Member means a person who has been nominated for Partner Membership by a Virgin Australia Beyond Member.

Partner Membership means the membership of Virgin Australia Beyond which is granted to a Virgin Australia Beyond Member’s spouse or life partner of the Virgin Australia Beyond Member’s choice.

Pilot Membership means the ability to trial Virgin Australia Beyond status for a period determined by Virgin Australia which is offered by invitation by Virgin Australia at its discretion.

Terms and Conditions means the terms and conditions which apply to membership of Virgin Australia Beyond, as set out in this document and as amended from time to time by Virgin Australia.

Virgin Australia Beyond means membership of the program outlined in this document. 

Virgin Australia Beyond Priority Service Centre means the service centre which is open 7 days per week during specified hours, and is exclusively available for members of Virgin Australia Beyond.

Virgin Australia Beyond Lounge means the lounges operated by Virgin Australia exclusively for members of Virgin Australia Beyond.

Virgin Australia Beyond Member means a guest invited to be a member of Virgin Australia Beyond.

Velocity Frequent Flyer means the loyalty program (as amended from time to time) of Virgin Australia which is owned and operated by Velocity Rewards Pty Ltd ACN 116 089 448.

Velocity Frequent Flyer Terms and Conditions mean the terms and conditions which apply to membership of Velocity Frequent Flyer from time to time and are located at

https://experience.velocityfrequentflyer.com/member-support/terms-conditions

Virgin Australia means Virgin Australia Airlines Pty Limited ABN 36 090 670 965.

Virgin Australia domestic means flights operated within Australia by Virgin Australia.

Virgin Australia international short haul means flights operated by Virgin Australia between Australia and New Zealand, the Pacific Islands and South East Asia.

 

2. INTRODUCTION

2.1. These Terms and Conditions apply to Membership of Virgin Australia Beyond, which is operated by Virgin Australia. Use of your Virgin Australia Beyond benefits will be taken as acceptance of these Terms and Conditions.

2.2 You agree and acknowledge that Virgin Australia is a party to these Terms and Conditions in its personal capacity and as agent for Velocity Frequent Flyer Pty Ltd (Velocity Frequent Flyer) to the extent that any rights or obligations under these Terms are to the benefit, or are the responsibility, of Velocity Frequent Flyer. References to 'we, 'us' and 'our' in these Terms and Conditions are references to Virgin Australia and Velocity Frequent Flyer.

2.3. These Terms and Conditions are in addition to the Velocity Frequent Flyer Terms and Conditions. In the event of an inconsistency between these Terms and Conditions and the Velocity Frequent Flyer Terms and Conditions, these Terms and Conditions will apply to the extent of the inconsistency.

2.4. These Terms and Conditions are effective as at 20 April 2022 and to the fullest extent permitted by law, may be changed from time to time by us. It is important that you understand that the benefits and other features of Virgin Australia Beyond may change over time. We will:

2.4.1 act reasonably in making any changes;

2.4.2 where possible, provide you with at least 14 days’ notice and;

2.4.3 publish any changes to the Terms and Conditions.

2.5. If you accept your invitation to become a member of Virgin Australia Beyond, you are taken to have agreed to:

2.5.1. be bound by these Terms and Conditions (as they are amended from time to time); and

2.5.2. be bound by Velocity Frequent Flyer Terms and Conditions (as they are amended from time to time);

2.5.3. have provided your consent to receive direct marketing and promotional materials as set out in clause 1.2 of the Velocity Frequent Flyer Terms and Conditions.

2.6. It is your responsibility to read and understand these Terms and Conditions and to keep familiar with the current features and terms of Virgin Australia Beyond.

2.7. Defined terms in these Terms and Conditions shall have the same meaning as set out in the Velocity Frequent Flyer Terms and Conditions, unless otherwise defined in these Terms and Conditions.

 

3. MEMBERSHIP

Who can become a Member?

3.1. Membership is by invitation only.

Membership

3.2. Members will receive the benefits set out in these Terms and Conditions, and any other benefits, which we may advise you of from time to time.

3.3. Any benefits provided to Members are in addition to the Velocity Platinum benefits, which a Member is entitled to access.

3.4. Membership will be reviewed every Benefit Period.

Membership Card

3.5. Your Membership Card remains the property of Virgin Australia at all times. You must take reasonable care of it and return it or destroy it on request.

3.6. Membership Cards are not payment cards.

3.7. Membership Cards cannot be used by other persons other than the named Member on the Membership Card.

Membership is not transferable

3.8. Your Membership is not transferable (other than in accordance with these Terms and Conditions).

Termination of Membership by you

3.9. You may choose to terminate your Membership (or that of a Partner Member) at any time by giving written notice to Virgin Australia. If you wish to terminate your membership of Velocity Frequent Flyer, you must separately terminate that membership in accordance with the Velocity Frequent Flyer Terms and Conditions.

Termination of Membership by Virgin Australia

3.10. Virgin Australia:

3.10.1 may, acting reasonably, terminate or suspend your Membership Beyond at any time by giving such notice to you as is reasonably practicable in the circumstances; and

3.10.2 reserves the right to terminate, cease to operate, or materially alter any aspect of operation of, the Virgin Australia Beyond Program and Virgin Australia Beyond Lounge (or any particular Lounge) at any time.

Effect of termination on your Membership

3.11. On termination of your Membership for any reason, all benefits associated with Virgin Australia Beyond will cease. To the maximum extent permitted by law, neither Virgin Australia nor Velocity Frequent Flyer will be liable for any loss or damage whatsoever which you or anyone else may suffer as a result of any termination of your Membership. Velocity Frequent Flyer may separately suspend or end your Velocity Frequent Flyer membership in accordance with the Velocity Frequent Flyer Terms and Conditions.

Partner Membership

3.12. A Virgin Australia Beyond Member may nominate one spouse/life partner for Partner Membership by contacting Virgin Australia Beyond Priority Service Centre.

3.13. The Partner Member will be entitled to receive all the benefits of membership of Virgin Australia Beyond, subject to these Terms and Conditions.

3.14. A Partner Member is not required to travel with the nominating Virgin Australia Beyond Member in order to receive the benefits of Partner Membership.

3.15. In the event a Virgin Australia Beyond Member’s membership is terminated, the membership of their nominated Partner Member will also be terminated, unless otherwise determined by Virgin Australia.

3.16. In the event a Virgin Australia Beyond Member elects to replace the recipient of the Partner Membership, written notice must be provided to Virgin Australia Beyond Priority Service Centre. The existing recipient’s Partner Membership will cease, and benefits associated with the Partner Membership will be transferred to the new nominee, unless otherwise determined by Virgin Australia.

3.17. Partner Membership expiry dates are linked to the Virgin Australia Beyond Member’s expiry dates regardless of whether there has been a change in nominee of the Partner Member.

Baggage Allowance

3.18. Virgin Australia Beyond Members and Partner Members may check-in up to 5 pieces of checked baggage when flying on Virgin Australia operated flights, on all eligible fare types, excluding Economy Lite fares which do not include a baggage allowance. No single item may exceed 32kg.

3.19.  Virgin Australia Beyond Members and Partner Members may carry:

a)     one standard carry-on baggage piece not exceeding 7kg or;

b)     two small pieces not exceeding 7kg each or;

c)     one standard piece plus one suit pack not exceeding 7kg each plus one personal item e.g., laptop, handbag.

Carry-on baggage limits exist due to the limited space in the aircraft cabin, as well as the importance we place on the safety and comfort of our guest and crew.

3.20. Excess baggage fees will not be waived for members of Virgin Australia Beyond with an onward connection onto one of our Airline Partners.

3.21. When travelling on a flight operated by an Airline Partner, Velocity Platinum benefits of additional baggage allowance will apply if applicable to the Airline Partner.

3.22. Carriage of baggage on an Airline Partner will be subject to the Airline Partner’s own terms and conditions. Check the relevant Airline Partner’s website for more information.

Virgin Australia Beyond Priority Service Centre

3.23. As a Member of Virgin Australia Beyond, you are entitled to access the Virgin Australia Beyond Priority Service Centre, an exclusive service centre which is available 7 days per week during specified operating hours by contacting 1800 041 404 or via email beyond@virginaustralia.com

Executive Assistants

3.24. A Virgin Australia Beyond Member’s Executive or Personal Assistant will be initially provided Velocity Frequent Flyer Gold membership but the Executive or Personal Assistant will need to meet the standard criteria listed in the Velocity Frequent Flyer Terms and Conditions to maintain Gold Status. In the event a Virgin Australia Beyond Member wishes to remove or amend their Executive or Personal Assistant’s details; written notice must be provided to Virgin Australia Beyond Priority Service Centre. This benefit does not extend to Partner Members and their executive or personal assistants.

3.25. Velocity Frequent Flyer Gold membership is subject to the Velocity Frequent Flyer Terms and Conditions.

 

4. YOUR OBLIGATIONS

4.1. Members must act fairly and reasonably in all matters connected with your membership of Virgin Australia Beyond. This obligation includes that you:

4.1.1. must not give us any incorrect or incomplete information in connection with your membership;

4.1.2. will not in any way sell, barter, attempt to transfer or otherwise deal with any benefits (including Points, Status Credits and Rewards) connected with your Membership (other than in accordance with these terms and conditions) and not otherwise abuse or misuse any benefits accorded to you as a Member;

4.1.3. not engage in conduct which is unlawful or illegal, or which brings Virgin Australia Beyond, Virgin Australia Beyond Priority Service Centre, Velocity Frequent Flyer, Virgin Australia or partner of Virgin Australia or Velocity Frequent Flyer into disrepute, or engage in conduct which is in breach of these Terms and Conditions and any other terms and conditions governing Rewards or benefits associated with your Membership;

4.1.4. must tell us if any details we have recorded concerning you or your Partner Member change, as soon as practicable after the change. You must do this in the manner set out on the Velocity Website or by calling Virgin Australia Beyond Priority Service Centre. Before recording any change, you will give us any written proof reasonably requested by us in order to verify the change;

4.1.5. agree that producing your Membership Card or quoting your Velocity Frequent Flyer Membership Number and password may be required as a precondition of any activity which may result in your claim to Points, Status Credits, Rewards or other benefits; and

4.1.6. must ensure your Authorised Representative/s deal with your Membership and Velocity Frequent Flyer Membership Account in accordance with these Terms and Conditions.

 

5. MEMBERSHIP BENEFITS

General

5.1. Members must be members of the Velocity Frequent Flyer Program.

Upgrade Using Points

5.2. All Members are entitled to redeem Points for seat upgrades to Business Class on Virgin Australia domestic and Virgin Australia international short haul flights, when a Flex or Choice Fare is purchased (Upgrade Using Points).

5.3. An Upgrade Using Points can be redeemed by a member of Virgin Australia Beyond for their own use or for the use of another Velocity Member.

5.4. The Points used to redeem an Upgrade Using Points will be deducted from your Velocity Frequent Flyer Membership Account at the time of the upgrade.

5.5. An Upgrade Using Points is subject to the availability of seats assigned for upgrades on Virgin Australia domestic and Virgin Australia international short haul flights.

5.6. Upgrade Using Points can be redeemed by calling Virgin Australia Beyond Priority Service Centre no later than 24 hours prior to the desired time of departure.

5.7. Full catering may not be assured for upgrades requested within 4 hours prior to the scheduled time of departure.

5.8. If you make any changes or cancellations to your flight after you have redeemed an Upgrade Using Points, any difference in Points owing to you will be refunded to your Velocity Frequent Flyer Membership Account.

5.9. Members will earn Status Credits and Points based on the original fare class booked for flights where an Upgrade Using Points has been redeemed.

5.10. Upgrades Using Points are not available on domestic flights booked as part of an international itinerary.

Fly Ahead or Fly Later

5.11. In the event that a Member, who has been ticketed for a domestic Virgin Australia marketed and operated flight (excluding Economy Lite fares), arrives at the Virgin Australia terminal in time to be carried on an earlier Virgin Australia domestic flight, the Member is entitled to make a request for the Member and up to 3 accompanying guests on the same booking be carried on that earlier flight (Fly Ahead). In the event that a Member, who has been ticketed for a domestic Virgin Australia marketed and operated flight (excluding Economy Lite fares), asks to be carried on a later Virgin Australia domestic flight on the date of the ticketed domestic Virgin Australia marketed and operated flight, the Member is entitled to make a request that the Member and up to 3 accompanying guests on the same booking be carried on that later flight provided the request is made at least one hour prior to the time of departure of the ticketed domestic Virgin Australia marketed and operated flight (Fly Later). For the avoidance of doubt:

5.11.1 Fly Ahead is only available for an earlier Virgin Australia domestic flight on the same date of the ticketed domestic Virgin Australia marketed and operated flight, subject to seat availability; and

5.11.2 Fly Later is only available for a later Virgin Australia domestic flight on the same date of the ticketed domestic Virgin Australia marketed and operated flight, subject to seat availability.

5.12. The requests for Fly Ahead or Fly Later can be made through the Virgin Australia Beyond Priority Service Centre team or a Virgin Australia staff member at the Virgin Australia domestic airport. Fulfilment of your request is not guaranteed and is subject to the following conditions:

5.12.1. the Member and the accompanying guest are booked on a Choice, Flex or Business fare and there is available seating in the original cabin;

5.12.2. the accompanying guest(s) must hold a fully paid reserved seat flying Choice, Flex or Business fare types on a marketed and operated Virgin Australia flight;  

5.12.3. the Fly Ahead or Fly Later flight selection is made at least 30 minutes before departure while the flight is still open for check-in and the Member and guest only carry hand luggage and agree no meal is guaranteed;

5.12.4. for Members traveling in Business Class Fly Ahead or Fly Later will only be granted if there is available seating; and

5.12.5. Members booked on an Economy Lite fare type are subject to the Virgin Australia Fare Rules and are not eligible to request Fly Ahead or Fly Later.    

Guaranteed Reward Seats for an Annual Family Trip

5.13. Members will be guaranteed Flight Reward seat availability for one booking per Benefit Period for up to four guests on:

5.13.1. Virgin Australia domestic Economy Reward Class return flights, excluding flights to Cocos Island and Christmas Island; or

5.13.2. Economy Reward Class return flights departing from Australia (or from New Zealand if you are a New Zealand based Member) to any international destination operated by Virgin Australia, in each Benefit Period (Guaranteed Reward Seats for an Annual Family Trip).

5.14. The Member must be included and travelling in the booking for the Guaranteed Reward Seats for an Annual Family Trip.

5.15. Before the Guaranteed Reward Seats for an Annual Family Trip can be redeemed, the Member must attempt to book the desired Economy Reward Class flights through the Velocity Frequent Flyer website.

5.16. If you are unable to find the Economy Reward Class flights, you can call the Virgin Australia Beyond Priority Service Centre to redeem your Guaranteed Reward Seats for an Annual Family Trip.

5.17. The request for Guaranteed Reward Seats for an Annual Family Trip on domestic flights must:

5.17.1. be made at least three months prior to the desired date of departure; and

5.17.2. allow for a three-day booking window for each flight (one day either side of the desired departure and return dates).

5.18. If a Member chooses to redeem Guaranteed Reward Seats for an Annual Family Trip on an international flight, the Member may call Virgin Australia Beyond Priority Service Centre to request a booking.

The following conditions apply to a request by the Member under this clause 5.18:

5.18.1. The request must:

(a) include the desired departure and return dates, destination and number of guests travelling;

(b) be made at least three months prior to the desired date of departure; and

(c) allow for a seven-day booking window for each flight (three days either side of the desired departure and return dates).

5.18.2. The airline and flight will be chosen at Virgin Australia Beyond Priority Service Centre’s discretion.

5.18.3. If there is no direct flight available from the Virgin Australia Beyond Member's desired airport of departure in Australia, we may offer to fly the Virgin Australia Beyond member and their travelling guests to a more suitable Australian airport for departure, at our expense.

Priority Economy Seat Purchase

5.19. In the event that there are no available seats on a Virgin Australia operated flight, Members are entitled to call the Virgin Australia Beyond Priority Service Centre to book and purchase up to a maximum of two Full Economy Flex fare seats on the Virgin Australia operated flight with no available seats (‘Priority Economy Seat Purchase’).

5.20. In order to book a Priority Economy Seat Purchase, the Member must be included in the Priority Economy Seat Purchase booking and must be travelling.

5.21. The Priority Economy Seat Purchase applies only to Full Economy Flex fares. (i.e. Reward Class seats are excluded).

5.22. The booking request for a Priority Economy Seat Purchase must be made no later than 60 minutes prior to departure for domestic flights and no later than 90 minutes prior to departure for international flights by calling the Virgin Australia Beyond Priority Service Centre. The Virgin Australia Beyond Priority Service Centre may, without prior notice and at its absolute discretion, restrict the Priority Economy Seat Purchase facility on certain routes or under special circumstances (including natural disasters).

5.23. The Virgin Australia Beyond Priority Service Centre reserves the right to withhold the purchasing of Priority Economy Seats on selected Virgin Australia operated flights.

Complimentary Fare Upgrades

5.24. In each Benefit Period, Members are entitled to 4 Complimentary Fare Upgrades when offered 12 months of Virgin Australia Beyond membership or 2 Complimentary Fare Upgrades when offered Pilot Membership. Complimentary Fare Upgrades can be redeemed to upgrade from a Choice fare or Flex fare to a Business Class fare on Virgin Australia marketed and operated domestic and international short haul sectors (excluding Christmas Island and Cocos Island) (Complimentary Fare Upgrade).

5.25. Complimentary Fare Upgrades can be redeemed by calling the Virgin Australia Beyond Priority Service Centre, either at the time of booking or no later than 2 hours prior to scheduled flight departure, or at the Virgin Australia Lounge or the Virgin Australia Beyond Lounge no later than 30 minutes prior to the scheduled flight departure time, to upgrade an existing booking.

5.26. Complimentary Fare Upgrades will expire if not redeemed. The travel dates for Complimentary Fare Upgrade flights are not required to be within the current Benefit Period.

5.27. Members may choose to redeem a Complimentary Fare Upgrade for a guest who is travelling with them on the same flight.

5.28. Complimentary Fare Upgrades are subject to the availability of seats assigned for upgrades by Virgin Australia. Some flights may have no upgrades available.

5.29. Members will earn Status Credits and Points for Complimentary Fare Upgrade flights based on the original fare class booked.

Virgin Australia Beyond Lounge

5.30. Members are entitled to access the Virgin Australia Beyond Lounge, during operating hours, in airports where this service is provided if they are travelling on a Virgin Australia domestic flight departing on the same day or a Virgin Australia international short haul flight departing on the same day.

5.30.1. Virgin Australia Beyond Members and Partner Members are permitted to bring their children up to the age of 18 and 2 Invited Guests each.

5.31. Virgin Australia Beyond Lounges will open one hour prior to first Virgin Australia departure of the day and close at the time of the last Virgin Australia departure.

5.32. Where a Virgin Australia Beyond Lounge is not available, Members are permitted to access the Lounge in accordance with the Lounge benefits provided to Platinum members of Velocity Frequent Flyer.

5.33. Members will have Platinum Velocity Frequent Flyer lounge access benefits to our Associated Lounges (where applicable). Check the Virgin Australia website for more information.

5.34. Access to Associated Lounges are subject to the terms and conditions of the applicable lounge. Check the website of the Associated Lounge for more information.

Virgin Australia Beyond Lounge Facilities and Services

5.35 Virgin Australia reserves the right to withdraw, cancel, vary or in any way change, or deny access to or use of any of the services and facilities offered or advertised as available to any Occupant by virtue of their Membership or of their entry to the Virgin Australia Beyond Lounge under these Terms and Conditions, at any time.

5.36 Some of the services and facilities offered in the Virgin Australia Beyond Lounge are provided by third party suppliers. The provision of those services and facilities are subject to the terms and conditions of the relevant third-party supplier and any claims relating to such services or facilities should be made directly to that supplier.

5.37 Access to computer facilities and the internet may be available in the Virgin Australia Beyond Lounge and are subject to availability. Use of these services may be subject to separate terms and conditions.5.38. Meeting rooms may be available in the Virgin Australia Beyond Lounge, subject to availability and payment of the applicable meeting room booking fee, which are subject to change. Meeting room reservations can be booked by phoning the Virgin Australia Beyond Priority Service Centre or by contacting Virgin Australia Beyond Lounge staff at reception.

5.39. Lounge Guests accessing the Virgin Australia Beyond Lounge shall not make any audio recording or copy (including by tape or electronically) of the play lists broadcast within the Virgin Australia Beyond Lounge.  

Access to the Virgin Australia Beyond Lounge

General

5.40. Smart casual dress standards apply at all times. Virgin Australia reserves the right to deny entry to the Virgin Australia Beyond Lounge to any person who does not meet appropriate dress standards, in its absolute discretion.

5.41. Virgin Australia Beyond Lounge operating hours may vary without notice.

5.42. Access to the Virgin Australia Beyond Lounge and its services and facilities may be unavailable, restricted, limited or withdrawn at any time for operational reasons.

5.43. Virgin Australia Beyond Lounge staff may, in their absolute discretion, refuse entry to any individual or require an Occupant to immediately leave the Virgin Australia Beyond Lounge, at any time for any reason deemed appropriate by Virgin Australia.

5.44. All Lounge Guests must use the Virgin Australia Beyond Lounge and its services and facilities appropriately at all times. Lounge Guests must drink responsibly within the Virgin Australia Beyond Lounge.

5.45. Lounge Guests aged under 18 years:

5.45.1. must be accompanied by an adult when visiting the Virgin Australia Beyond  Lounge; and

5.45.2 are not permitted to access the self-service bar.

5.46. Lounge Guests are responsible for ensuring their arrival at the boarding gate for their departing flight in sufficient time.

5.47 Lounge Guests must be accompanied by Members at all times and depart with Members

Access on Arrival

5.48 Subject to space availability, Members and their Invited Guests may access the Virgin Australia Beyond Lounge if available in their arrival port immediately upon arrival with a Virgin Australia itinerary or boarding pass that is eligible for the day of travel. The use of the Virgin Australia Beyond Lounge in the destination port is available to these Members and Invited Guests for up to 60 minutes immediately after their flight arrival.

Identification Requirements

5.49 In order to access Virgin Australia Beyond, Members and their guests must provide at the reception desk of the Lounge on the day of their departure:

5.49.1. their itinerary or boarding pass for onward travel on an Eligible Flight;

5.49.2. their Membership Card, digital or physical, or Membership number (whichever is applicable); and

5.49.3. satisfactory proof of identity (e.g., a driver's licence).

Invited Guest Access

5.50 Invited Guest access to the Virgin Australia Beyond Lounge is subject to space availability at all times, and may not be available for use, during peak periods and high-capacity utilisation of Virgin Australia Beyond Lounges.

5.51 Invited Guests must be accompanied by a Member who is travelling on a departing Virgin Australia flight, at all times while in the Virgin Australia Beyond Lounge, but need not be travelling when utilising the Virgin Australia Beyond Lounges. For International departures, Invited Guests must be departing on the same departing flight as the Member.

5.52 Additional Invited Guests exceeding the limit of a Member’s complimentary allowance outlined in clause 5.30.1 will not be permitted entry in Virgin Australia Beyond Lounge. Children of a Member under the age of 18 for Domestic Flights, are not considered to be Invited Guests for the purpose of this clause and may enter the Virgin Australia Beyond Lounge when accompanied by the Member.

5.53 Subject to all other Terms and Conditions and Lounge Rules, a Member may bring the following number of Invited Guests into the Virgin Australia Beyond Lounge or the Lounge:

5.53.1 When travelling on a Virgin Australia Domestic Flight departing on the same day, a Member can bring 2 Invited Guests; and

5.53.2 When travelling on an International Flight departing on the same day, the number of children or Invited Guests that can accompany a Member to Associated Lounges is governed by the terms and conditions of the Associated Lounge Provider and may change from time to time. Please refer to https://www.virginaustralia.com/au/en/travel-info/at-the-airport/lounge/international/ for further details.

5.54 Any additional guests above the limit will be denied entry unless pre-approved from Lounge Leaders on an exceptions basis

 

6. LIMITATION OF LIABILITY

6.1. These Terms and Conditions together with the Lounge Rules and the Velocity Frequent Flyer Terms and Conditions and any subsequent amendments made in accordance with these terms set out the entire agreement with you regarding entry to and use of the Virgin Australia Beyond Lounge and your Membership.

6.2. Subject to your rights under the Australian Consumer Law and to the extent allowed by law, we and our related companies and their officers, employees and agents, exclude liability to you for any indirect or consequential loss (including economic loss, loss of profits and loss of opportunity), damage, claim or expense you may suffer in connection with your Membership, your access to the Virgin Australia Beyond Lounge, or these Terms and Conditions.

6.3. Virgin Australia will not be liable for any loss or damage suffered in relation to the supply of goods or services by third parties.

 

7. PRIVACY & MARKETING

7.1 Virgin Australia and Velocity Frequent Flyer are collecting your personal information to provide you with your Membership, operate and improve the Virgin Australia Beyond program, and provide or arrange your Membership benefits and any other products and services you have requested. We may also collect personal information about your executive assistant, Partner Member, Invited Guests and any other third parties who interact with us on your behalf, use your Membership benefits or whose personal information you otherwise provide to us. Where you have authorised someone to act on your behalf, we may collect your personal information from and share it with that person. The Virgin Australia Privacy Policy outlines how Virgin Australia will collect, use and share personal information, including any overseas disclosures. The Velocity Frequent Flyer Privacy Policy outlines how Velocity Frequent Flyer will collect, use and share personal information, including any overseas disclosures. You can also find details in the respective Privacy Policies about how to make an access or correction request, or how to make a privacy complaint. .  

7.2 If you don’t provide us with some minimum details, such as your name and contact details, we will not be able to provide your Membership or provide you or others nominated by you with your Membership benefits.

7.3 Before providing personal information to us about any other person, you must ensure that you make that person aware of the disclosure of their personal information to Virgin Australia and Velocity Frequent Flyer for the purposes outlined in clause 7.1 and that their personal information will be handled in accordance with the Virgin Australia Privacy Policy and Velocity Frequent Flyer Privacy Policy. You must also obtain the person’s consent for us to collect and handle any sensitive information about them that you provide to us (if any), such as dietary requirements or special assistance requirements, to allow us to provide or arrange the Membership benefits and any other products and services that you have requested.

7.4 Unless you have opted out, you have provided your consent to receive direct marketing and promotional materials as set out in clause 1.2 of the Velocity Frequent Flyer Terms and Conditions and the Velocity Frequent Flyer Privacy Policy.  You can opt out of direct marketing at any time by using the “unsubscribe” facility in our electronic messages or by managing your contact preferences through your Velocity Frequent Flyer account when logged in or by contacting the Velocity Frequent Flyer Membership Contact Centre. After opting out, you will continue to receive important service-based messages from Virgin Australia and Velocity Frequent Flyer about Virgin Australia Beyond and your Membership, and, if you only opt out from some channels, direct marketing may still be sent or displayed via alternative channels (e.g., opting out of email marketing will not block SMS text message marketing or targeted online advertising). You can read more about our marketing practices in the Velocity Frequent Flyer Privacy Policy, including how to manage your marketing communications preferences.

8. GENERAL

8.1 These Terms and Conditions are governed by, and will be construed in accordance with, the law in force in the State of Queensland, Australia and you agree to submit to the non-exclusive jurisdiction of courts of that State.

8.2 If any provision in these Terms and Conditions is void or unenforceable, that provision shall be read down to the extent necessary to make it valid and enforceable and, to the extent that it cannot be so read down, shall be deemed to be severed from this Agreement

8.3 Nothing in these Terms and Conditions overrides or limits any rights you have under the Australian Consumer Law.