High demand for online rewards and products prior to the redemption pause coupled with delays with fulfilment and postal deliveries means that there may be delays in the delivery of your recent redemptions.
If you have placed an order that you have not yet received (including pending orders), please be advised that the Velocity Rewards Store is working with retailers, suppliers and delivery partners to have this to you as quickly as possible.
When your order is processed a confirmation email will be sent to you directly.
If you have questions with regards to your order, please send us an enquiry.
We thank you for your patience during this time.