Terms and Conditions

Virgin Australia Business Flyer Partners & Offers page Terms and Conditions

Virgin Australia Business Flyer members (you or members) can browse participating retailers and earn Velocity Points for their business when shopping online via the Partners & Offers page on the Rewards Portal (Partners & Offers page). The promotions on the Partners & Offers page are provided to members by Velocity Frequent Flyer Pty Ltd (Velocity). Velocity sources and manages retailers who offer products and services (products) for sale on retailer websites, accessible via the Partners & Offers page. For clarity, retailers are the businesses that supply the products to you. You may see the retailer referred to as the merchant/partner on the Rewards Portal. Where we say Virgin Australia, this includes Velocity Frequent Flyer Pty Ltd.

In addition to these Terms, your use of the Partners & Offers page is subject to the Velocity Store Terms and Conditions, the Velocity Membership Terms and Conditions, and any applicable retailer terms and conditions. When you purchase products via the Partners & Offers page, the terms and conditions of the retailer who you purchase from will apply, including e.g. delivery and return policies. To the extent of any inconsistency, these Terms prevail in relation to your use of the Partners & Offers page.

Your use of the Partners & Offers page, including eligibility requirements, purchases, earning and reversal of Velocity Points, transaction tracking, cookies, missing Points claims and privacy, is governed by the Velocity Store Terms and Conditions. Products available through the Rewards Portal may change at any time.

Information displayed on the Partners & Offers page is provided for information purposes only and is not binding on Velocity unless expressly incorporated into these Terms. 

Earn Points through the Virgin Australia Business Flyer Partners & Offers page

You can earn Velocity Points for your business for eligible purchases made with participating retailers listed on the Partners & Offers page by accessing the retailer’s website via the relevant link from the Partners & Offers page.

You can only make purchases via the Partners & Offers page once you log into the Virgin Australia Business Flyer Rewards Portal.

The retailer’s purchase conditions may specify that Points will not be earned, or may be earned at different rates, for certain products. Please review the applicable retailer terms before making a purchase. The purchase price of all products is determined by the relevant retailer and may be subject to applicable taxes, fees and charges.

You’ll know you’ve made a successful Partners & Offers page purchase when you get an email within 7 days of your purchase confirming your purchase and that your Points are pending approval from the retailer.

Once a purchase has been approved by the retailer, Points will be credited to your Virgin Australia Business Flyer account (usually within 60 days of your purchase).

If you have a query about Points earned through the Partners & Offers page, including if you think the Points earned are incorrect or you haven’t received Points within the above timeframe), please email businessflyer@virginaustralia.com and provide the following information:

• ABN;
• Company name;
• Shopper name;
• Email address;
• Retailer;
• Date of transaction;
• Transaction amount; and
• Proof of purchase.
  

You must contact the relevant retailer directly if you have a question or complaint about a product purchased from that retailer.

You access and use the Partners & Offers page at your own risk.

Virgin Australia and Velocity are not responsible for the content or availability of any third party websites linked from the Partners & Offers page, including the retailer websites.

Virgin Australia and Velocity are not responsible for any errors or delays in the reporting of transactions. Transactions and the allocation of Velocity Points are governed by the Velocity Store Terms and Conditions.

Subject to your statutory rights and to the extent permitted by law, Virgin Australia and Velocity:

• do not endorse or warrant any guarantees, conditions, warranties or representations in relation to products accessible through the Partners & Offers page or the Velocity Store. Any such guarantees, conditions, warranties or representations are made by the relevant retailers;
• do not accept liability for defects in the quality or condition of products purchased from a retailer and make no claims or warranties as to the delivery of those products;
• are not liable for any guarantees, conditions, warranties or representations with respect to the type, quality, standard, fitness or suitability for any purpose of any product purchased from a retailer; and
• are not liable to you or anyone else for any direct or indirect loss, claim, damages or expenses arising in connection with the Partners & Offers page, the Velocity Store, products purchased from a retailer,  or any interaction or transaction in connection with them, regardless of any negligence, breach of contract or otherwise, and regardless of whether Virgin Australia or Velocity have any control over circumstances giving rise to the claim.

1. Earning Points with Virgin Australia Business Flyer: Virgin Australia Business Flyer Members can earn up to 1,000,000 Points from completed travel on eligible flights marketed and operated by Virgin Australia or marketed by Virgin Australia and operated by eligible airline partners, per annum, based on the rolling 12-month period from when the Member joins Virgin Australia Business Flyer. Points aren’t earned on certain fees, taxes, or charges.  Virgin Australia Business Flyer Terms and Conditions  apply.

2. United Airlines Business Discounts (UA Business Discounts): As at 1 November 2023, the following discounts apply to the United Airlines and Virgin Australia base fares (which excludes fees, carrier charges and taxes) of Virgin Australia marketed and United Airlines operated flights (with a VA flight number) booked by Virgin Australia Business Flyer members (Members), which may change without notice:

• Business Fares:
  • VA Fare Class J, C and D: 10%
• Economy Fares:
  • VA Fare Classes Y, B, W, H, K and L: 10%
  • VA Fare Classes R and E: 5%
  • VA Fare Classes O, N, V, P, Q, T, I and S: 0%

Please check the Virgin Australia Business Flyer website for current discount levels. UA Business Discounts can only be booked through the Booking Portal, our Guest Contact Centre, or a registered Travel Management Company (TMC) or travel agent and are not available through the public Virgin Australia website. If your TMC or travel agent is not registered to process these UA Business Discounts, please instruct your TMC or travel agent to contact the Virgin Australia Business Flyer team businessflyer@virginaustralia.com.

UA Business Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares, unless otherwise stated. UA Business Discounts do not apply to any bookings made via the Virgin Australia conference and group travel area, sale fares or other tactical fares offered from time to time, and bookings for children and infants. If you have any questions regarding the application of UA Business Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.

3. Fare Advantage Discounts: The Fare Advantage Discount of up to 6% applies to Flex and Business Class fares operated and marketed by Virgin Australia and is available to Virgin Australia Business Flyer members. The Fare Advantage Discount levels are subject to change without notice. Please check our website for current discount levels. Fare Advantage Discounts can only be booked through the Booking Portal, our Guest Contact Centre, or a registered self-ticketing Travel Management Company (TMC) or travel agent and are not available through the public Virgin Australia website. If your TMC or travel agent is not registered to process Fare Advantage Discounts, please instruct your TMC or travel agent to contact the Virgin Australia Business Flyer team at businessflyer@virginaustralia.com. Fare Advantage Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares. Fare Advantage discounts do not apply to Virgin Australia flights operated by Qatar Airways, any bookings made via the Virgin Australia Groups department, sale fares or other tactical fares offered from time to time, and bookings for children and infants. Fare advantage discounts are not available on Virgin Australia services to and from Onslow (ONS). If you have any questions regarding the application of Fare Advantage Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.

4. Thrifty Car Hire Discount: Virgin Australia Business Flyer members will receive the following benefit from Thrifty on all bookings made via the Thrifty booking portal within the Virgin Australia Business Flyer Rewards Portal or the Virgin Australia Business Flyer Booking Portal: a discount of 15-18% off the best base rate of the day on www.Thrifty.com.au (that is, the rates on the Thrifty booking portal accessed via the Virgin Australia Business Flyer Rewards Portal or the Virgin Australia Business Flyer Booking Portal).

5. Points Transfer: Virgin Australia Business Flyer Account Administrators can transfer Points earned by the Virgin Australia Business Flyer member to a Velocity Frequent Flyer member, provided that (a) there is a minimum of 100 Points per transfer; and (b) the Velocity Frequent Flyer member transferee is directly employed or contracted by the Virgin Australia Business Flyer member.

6. Pilot Gold: A new Virgin Australia Business Flyer member is eligible to receive two three-month Velocity Pilot Gold Memberships if, within the first three months of becoming a Virgin Australia Business Flyer member, they book and complete at least $2,000 of eligible travel (excluding taxes, fees and charges). As a Pilot Gold member you will receive all Velocity Gold benefits, except for the following: a physical membership card, luggage tags, complimentary partner memberships, or the ability to access a membership Pause for parental leave. For more information, please visit our website, or the Velocity Frequent Flyer Pilot Gold page. Virgin Australia Business Flyer Terms and Conditions and Velocity Membership Terms and Conditions apply.

^Eligibility to sign up to Virgin Australia Business Flyer: Virgin Australia Business Flyer membership is available to businesses with an active ABN/ACN and an Australian business address that spend up to $500,000 per annum on domestic air travel spend. The business cannot be a travel agent, travel management company, travel wholesaler, air travel consolidator or anyone re-selling air travel. For more information, please see the Virgin Australia Business Flyer Terms and Conditions.