Velocity Live Terms and Conditions
Terms and Conditions
Velocity members will earn 1 Velocity Point for every $1 spent on their ticket when purchasing eligible tickets. Not all purchases made through Velocity Live will be eligible to earn Velocity Points. To earn Velocity Points, purchases must be made directly through the co-branded Ticketek and Velocity Live event pages (via links on velocityfrequentflyer.com/velocitylive
or Velocity Live emails). Events housed on Velocity Live
that are eligible for Velocity Points earn will be indicated in the event summary and throughout the co-branded Ticketek and Velocity Live event pages. Velocity Points will be earned on the amount of the ticket price only. Service and handling fees or any additional items added to an order are not eligible for Points earn. Please allow up to 7 days from the ticket purchase date for the Velocity Points to appear in your Velocity account. Retrospective Points claims are not permitted as Velocity Points can only be earned through the co-branded Ticketek and Velocity Live event pages.
Members acknowledge that Velocity Live is a hub only for event and experience offers. Tickets and experiences are not fulfilled by Velocity. Members must therefore have a valid Ticketek account or sign up to Ticketek in the purchase pathway through the co-branded Ticketek and Velocity Live event pages to be able to complete an order and be awarded Velocity Points. Ticketek purchases are governed by Ticketek’s Terms and Conditions
For events not eligible for Velocity Points earn (such as events aligned with Velocity group sponsorship partners and Velocity Redemption Partners), individual offer terms and conditions will apply and will be clearly indicated.
To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions,
as amended from time to time.
^^For selected shows only: Perth Arena - July 25, Adelaide Entertainment Centre - July 31, Melbourne’s Rod Laver Arena - August 5, Brisbane Entertainment Centre - August 10, Sydney’s Qudos Bank Arena - August 16. Until allocation is exhausted. Excludes VIP packages.
*Velocity $10 premium applies per ticket. Ticketek transaction fee from $5.55 applies to online bookings. Upgrade offer price is available for all performances between Sunday 10 Dec 2017 and 28 Jan 2018 (inclusive), and is strictly subject to seat availability. Offer price valid from Sat 9 Dec 6am until Fri 15 Dec 11pm, and cannot be retroactively applied to previously-purchased tickets.
~Ticket upgrade available on two-day passes in categories bronze, silver and gold sections only, maximum of 10 tickets per person. Offer only available 9am Saturday 9th December till 11.59pm Tuesday 19 December and not in conjunction with any other offer.
Messina: You must be a member of the Velocity Frequent Flyer program to redeem Points in the Velocity Rewards Store. Redemption of Points for Products is subject to the Member Terms and Conditions as amended from time to time. Any other Terms and Conditions are disclosed at the time of redemption. Please take note Messina vouchers are non-refundable and non-transferable. Please review all Velocity Rewards Store Terms and Conditions before making your selection. The Velocity Rewards Store is operated by Aimia Proprietary Loyalty Australia Pty Ltd (APLA). Deliveries will only be made to a physical address in Australia or New Zealand. Post office box addresses will not be accepted. Products ordered through the Rewards Store will not be dispatched until the Accepted Payment Card payment (where relevant) for that Product has been authorised by the relevant merchant bank and APLA and the relevant Points have been deducted from the Member’s Membership Account.
Redemption of Awards is subject to availability, and some awards may be out of stock from time-to-time. If you redeem an award that is out of stock, we will notify you. Delivery of awards may be outside the control of Velocity and Aimia, so neither party guarantees delivery of awards or accepts any liability for failure to deliver awards. You can find details regarding our awards and Points required to redeem those awards on our website. The Velocity Rewards Store is operated by Aimia Proprietary Loyalty Australia Pty Ltd (“Aimia”).