Exclusive offer Alfa Romeo Portsea Polo

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3 Oct - 31 Oct 2017

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Don’t miss out on your chance to experience World-class polo, beauty and glamour in the amazing Portsea setting. Portsea Polo is one of THE events of Summer, and your tickets in the Polo Club Point Nepean VIP marquee will have you located in prime viewing position immediately beside the polo ground and includes special player appearances throughout the day.
Secure your place before 31 October 2017 and save $30 per ticket^ exclusively via Velocity Live. Plus earn 1 Point per $1 spent*.

Glass Brasserie: Complimentary cocktail ‘The Australian’

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1 Oct - 30 Nov 2017

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For a limited time, Velocity members will receive a complimentary “The Australian by Luke Mangan” signature cocktail when they order two courses or more from the a la carte menu at Glass Brasserie**. “The Australian by Luke Mangan” is the perfect celebration of Spring flavours: zesty, refreshing and flavourful. A great accompaniment to seafood. Simply call (02) 9265-6068, let the team know you are a Velocity member and then bring proof of Velocity membership on the day*.

Velocity Live - “3 Day Ultimate Get me Everywhere” pass

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16 - 19 Nov 2017

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Some of the fastest drivers on the planet return to the Coffs Coast for Kennards Hire Rally Australia. The rally demands extreme skill, endurance, bravery and teamwork, and will give you and a friend a thrilling up-close experience when you buy a“3 Day Ultimate Get me everywhere” pass and get one free*!

Messina Scoop Vouchers

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We have plenty of scoop voucher options to suit every taste! Take a mate, or a date with 2 double scoop vouchers; Plan a day out with the family with 2 double scoop and 2 single scoop vouchers; Shout a round or keep them all to yourself with 5 double scoop vouchers. And for the devoted Messina lover, we have 10 double scoop voucher packs ready for you!
Scoop voucher packs start from 2,900 Velocity Points.

A hub for live experiences and event offers, exclusively for Velocity members

At Velocity, we love designing new program innovations. Velocity Live brings this to you as well as other benefits we know you’ll love.

Great events and presales

From big gigs to family friendly and sporting events, we'll have tickets to suit every taste.

Earn Velocity Points

Earn 1 Velocity Point per $1 spent on your ticket's price for selected events.

Premium seating

Enjoy the benefits of Velocity’s premium seating allocation at selected events.

Awesome competitions

Go in the running to win some amazing money-can’t-buy experiences!

Frequently Asked Questions

What is the value in buying through Velocity Live rather than directly with the ticket provider?

Every single offer available on Velocity Live will be tailored to our members to ensure there is value added. For example, you may earn Velocity Points or be offered a premium seating allocation to a concert. Velocity Live will also be offering pre-sale ticket opportunities throughout the year.

Is Velocity trying to become a ticket provider?

Absolutely not. Velocity Live (the hub) will never ask our members for their credit card details or sell tickets. Each transaction is completed through the certified Ticketek website which uses secure payment methods.

What does the red P+ icon mean on some of the events and why is it on some and not others?

The P+ icon shows that you will earn Velocity Points on your ticket price for that event. Not all events and experiences available through Velocity Live will earn Velocity Points.

Why didn’t I receive Points on the total amount of my Ticketek purchase?

Points can only be earned on the ticket value, not on any fees and additional products you purchased in the same Ticketek transaction.

I just joined Velocity but can’t access/purchase any events. What should I do?

If you just joined Velocity, you’ll need to wait 24 hours until you can access events through Velocity Live. Please check back again once this time has passed.

How long will it take for Points to be credited to my account?

Points will be allocated to your account within 7 days of the ticket purchase.

I received an email for a special event but the website won’t let me purchase more than 2 tickets, why is that?

The maximum number of tickets available to a member will differ depending on the event. In this case, the maximum a member can purchase is 2 tickets.

My friend forwarded an email to me for a pre-sale event, why can’t I access the event through the link?

The email is specifically targeted to members and can only be used by the member who received the email.

I didn’t receive my tickets, what should I do?

Velocity is not responsible for the fulfilment of tickets. Please refer to ‘Help’ section on the Ticketek website or the website of the ticket provider for more details.

I purchased a ticket but I can’t go to the event now. Can I get a refund or an exchange?

Velocity is not responsible for the fulfilment of tickets. Please refer to ‘Help’ section on the Ticketek website or the website of the ticket provider for more details.

I forgot my Ticketek password, can you help me?

Sorry, we can only assist with Velocity related enquiries. Please contact Ticketek directly for your log in details.

I have a Ticketek voucher. Will I earn Velocity Points if I redeem the voucher for my ticket purchase?

Yes, tickets purchased using Ticketek vouchers are eligible to earn Velocity Points if the tickets are purchased via the cobranded Velocity Live and Ticketek event pages.

Can I earn Velocity Points on every purchase?

You will be able to earn Points on the cost of your ticket on eligible transactions through the Ticketek website. Members will be notified at check out that they will be earning Points on that transaction.

I used the cobranded Velocity Live and Ticketek event pages to purchase my tickets but I haven’t received my Velocity Points and it’s been longer than 7 days. What should I do?

Please call the Membership Contact Centre on 13 18 75.

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Terms and Conditions arrow

Velocity members will earn 1 Velocity Point for every $1 spent on their ticket when purchasing eligible tickets. Not all purchases made through Velocity Live will be eligible to earn Velocity Points. To earn Velocity Points, purchases must be made directly through the co-branded Ticketek and Velocity Live event pages (via links on velocityfrequentflyer.com/velocitylive or Velocity Live emails). Events housed on Velocity Live that are eligible for Velocity Points earn will be indicated in the event summary and throughout the co-branded Ticketek and Velocity Live event pages. Velocity Points will be earned on the amount of the ticket price only. Service and handling fees or any additional items added to an order are not eligible for Points earn. Please allow up to 7 days from the ticket purchase date for the Velocity Points to appear in your Velocity account. Retrospective Points claims are not permitted as Velocity Points can only be earned through the co-branded Ticketek and Velocity Live event pages.

Members acknowledge that Velocity Live is a hub only for event and experience offers. Tickets and experiences are not fulfilled by Velocity. Members must therefore have a valid Ticketek account or sign up to Ticketek in the purchase pathway through the co-branded Ticketek and Velocity Live event pages to be able to complete an order and be awarded Velocity Points. Ticketek purchases are governed by Ticketek’s Terms and Conditions  and Privacy Policy .

For events not eligible for Velocity Points earn (such as events aligned with Velocity group sponsorship partners and Velocity Redemption Partners), individual offer terms and conditions will apply and will be clearly indicated.

To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions, as amended from time to time.

^$30 off standard Retail Price of Polo Club Point Nepean tickets ONLY, exclusive of service & handling fees. Tickets strictly subject to availability. Offers ends 11:59PM 31 October 2017, unless sold out prior. Offer valid to Polo Club Point Nepean marquee at Alfa Romeo Portsea Polo held in Point Nepean National Park, Portsea on 13 January 2018.

**Eligible restaurant is glass brasserie, Sydney. Velocity members will only be able to redeem this offer if they quote their Velocity number when booking or upon attendance at the restaurant.  Promotion is valid for Velocity members who book and dine on two or more courses from the a la carte menu from 1 October to 30 November 2017. Glass Brasserie supports the responsible service of alcohol and management reserves the right to refuse service. Not valid with any other offer.

*The offer is a 2 for 1 Offer on the “3 Day Ultimate Get me everywhere” ticket only.  The “3 Day Ultimate Get me everywhere” ticket admits 2 people into all areas of the event apart from the Corporate Hospitality Venues. 'This offer is available from 1st July till 1st September.   This offer is for a maximum of 10 tickets per Ticketek transaction (pay for 5 tickets and receive 10 tickets in total).  Not available in conjunction with any other offer.  Not redeemable for cash or transfer.

Messina: You must be a member of the Velocity Frequent Flyer program to redeem Points in the Velocity Rewards Store. Redemption of Points for Products is subject to the Member Terms and Conditions  as amended from time to time. Any other Terms and Conditions are disclosed at the time of redemption. Please take note Messina vouchers are non-refundable and non-transferable. Please review all Velocity Rewards Store Terms and Conditions  before making your selection. The Velocity Rewards Store is operated by Aimia Proprietary Loyalty Australia Pty Ltd (APLA). Deliveries will only be made to a physical address in Australia or New Zealand. Post office box addresses will not be accepted. Products ordered through the Rewards Store will not be dispatched until the Accepted Payment Card payment (where relevant) for that Product has been authorised by the relevant merchant bank and APLA and the relevant Points have been deducted from the Member’s Membership Account.
Redemption of Awards is subject to availability, and some awards may be out of stock from time-to-time. If you redeem an award that is out of stock, we will notify you. Delivery of awards may be outside the control of Velocity and Aimia, so neither party guarantees delivery of awards or accepts any liability for failure to deliver awards. You can find details regarding our awards and Points required to redeem those awards on our website. The Velocity Rewards Store is operated by Aimia Proprietary Loyalty Australia Pty Ltd (“Aimia”).

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