Velocity Live Terms and Conditions
Terms and Conditions
*Velocity members will earn 1 Velocity Point for every $1 spent on their ticket when purchasing eligible tickets. Not all purchases made through Velocity Live will be eligible to earn Velocity Points. To earn Velocity Points, purchases must be made directly through the co-branded Ticketek and Velocity Live event pages (via links on velocityfrequentflyer.com/velocitylive
or Velocity Live emails). Events housed on Velocity Live
that are eligible for Velocity Points earn will be indicated in the event summary and throughout the co-branded Ticketek and Velocity Live event pages. Velocity Points will be earned on the amount of the ticket price only. Service and handling fees or any additional items added to an order are not eligible for Points earn. Please allow up to 7 days from the ticket purchase date for the Velocity Points to appear in your Velocity account. Retrospective Points claims are not permitted as Velocity Points can only be earned through the co-branded Ticketek and Velocity Live event pages.
Members acknowledge that Velocity Live is a hub only for event and experience offers. Tickets and experiences are not fulfilled by Velocity. Members must therefore have a valid Ticketek account or sign up to Ticketek in the purchase pathway through the co-branded Ticketek and Velocity Live event pages to be able to complete an order and be awarded Velocity Points. Ticketek purchases are governed by Ticketek’s Terms and Conditions
For events not eligible for Velocity Points earn (such as events aligned with Velocity group sponsorship partners and Velocity Redemption Partners), individual offer terms and conditions will apply and will be clearly indicated.
To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions,
as amended from time to time.
**Package prices are based on the departure port outlined in this table unless specified otherwise in these terms and conditions. All discounts have been included in the package price advertised. Subject to availability. International return fares may vary with the addition of local taxes and charges or due to currency fluctuations. Domestic prices based on a return economy Getaway fare. International short haul prices are based on a return economy Go Plus fare. International long haul prices are based on a return economy Getaway fare. All fares are based on internet bookings. Prices may vary until ticketed. Add $30 more per person when booking by telephone, capped at 4 people per booking. Add a 1.3% card payment fee to the total package price when using Mastercard Credit, Visa Credit and American Express. Mastercard Debit and Visa Debit card transactions will incur a 0.6% fee. Seasonal surcharges may apply. Full payment is required at the time of booking. Packages include the advertised number of nights’ accommodation in a selected hotel. Prices are per person, based on double occupancy unless otherwise noted. Prices are based on the least expensive room, are subject to availability and are not guaranteed until the booking is completed and confirmed. A checked baggage allowance is included in your fare. Changes and cancellations incur a fee and any applicable fare difference, see Virgin Australia’s Fees page for details. Name changes and refunds are not permitted. If you have booked a Mystery Break, see the Mystery Breaks page for further terms and conditions. Flights may be operated by a partner airline. All third party supplier services (including flights, hotels and events) are subject to the terms and conditions of the relevant supplier. Please visit the supplier’s website for further information.
**Please remember to select the travel extra in the booking path as it is not automatically selected. All third party supplier services (including flights, hotels, cars and events) are subject to the terms and conditions of the relevant supplier. Please visit the supplier's website for further information.
^Flights purchased in a Virgin Australia Holidays or Mystery Breaks package will earn Velocity Points and domestic flights will earn status credits. Standard Virgin Australia Holidays earn rates apply. Full Virgin Australia Holidays Terms and Conditions apply.
Messina: You must be a member of the Velocity Frequent Flyer program to redeem Points in the Velocity Rewards Store. Redemption of Points for Products is subject to the Member Terms and Conditions as amended from time to time. Any other Terms and Conditions are disclosed at the time of redemption. Please take note Messina vouchers are non-refundable and non-transferable. Please review all Velocity Rewards Store Terms and Conditions before making your selection. The Velocity Rewards Store is operated by Aimia Proprietary Loyalty Australia Pty Ltd (APLA). Deliveries will only be made to a physical address in Australia or New Zealand. Post office box addresses will not be accepted. Products ordered through the Rewards Store will not be dispatched until the Accepted Payment Card payment (where relevant) for that Product has been authorised by the relevant merchant bank and APLA and the relevant Points have been deducted from the Member’s Membership Account.
Redemption of Awards is subject to availability, and some awards may be out of stock from time-to-time. If you redeem an award that is out of stock, we will notify you. Delivery of awards may be outside the control of Velocity and Aimia, so neither party guarantees delivery of awards or accepts any liability for failure to deliver awards. You can find details regarding our awards and Points required to redeem those awards on our website. The Velocity Rewards Store is operated by Aimia Proprietary Loyalty Australia Pty Ltd (“Aimia”).