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Platinum Membership

Upgrade to Platinum membership

We assess memberships on a daily basis to ensure you are upgraded as soon as possible.

As soon as your Status Credit balance reaches 1,000 and you have flown eight Eligible Sectors you will be automatically upgraded to Platinum membership.

Maintaining your Platinum membership

To maintain Platinum membership you will need to earn 800 Status Credits and fly eight Eligible Sectors within your 12 month benefit period.

Benefit from your Platinum membership

TRAVEL BENEFITS: Before You Travel
Priority Phone Service
Seating Preferences
  • Select and store your seating preference, window or aisle, in your Velocity Account.

Our best efforts will be taken to allocate your seat preference to your Virgin Australia booking wherever possible.

Advance Seat Selection
  • Select your seat at the time of booking or at check in. You can also select your seat after you have made a booking by calling our Guest Contact Centre.
Preferential Seating
  • Select your preferred seat from reserved zones – as determined by your Velocity membership level and the fare class booked – on flights marketed and operated by Virgin Australia.
  • Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly.
UpgradeMe Platinum Member Offer
  • Platinum members are entitled to four complimentary fare upgrades per year from a Flexi fare (fare classes Y, B, H, K, L) to a Business Class seat on domestic flights marketed and operated by Virgin Australia.
  • Members can also use their complimentary upgrades for guests travelling with them on the same flight.
  • Request an upgrade any time after you have booked your flight, up to three hours prior to scheduled departure time by contacting the Membership Contact Centre.
  • Requests can be made at any Virgin Australia lounge or if departing from Hobart at Priority Check-in. Request an upgrade from three hours prior to flight departure time at the Virgin Australia lounge or 90 minutes prior to scheduled flight departure time at Hobart Priority Check-in, up to 40 minutes prior to scheduled flight departure time.
  • Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
UpgradeMe Points - Domestic and International Short Haul Flights
  • Use Velocity Points to upgrade from a Saver or Flexi fare to a Business Class seat on domestic flights marketed and operated by Virgin Australia.
  • Use Velocity Points to upgrade from a Flexi fare (fare classes Y, B, H, K, L) to a Premium Economy or Business Class seat on international short haul flights marketed and operated by Virgin Australia and Virgin Samoa.
  • Upgrade online any time after you have booked your flight, up to three hours prior to flight departure time.
  • If you have made any special requests for your booking, or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least three hours prior to the scheduled flight departure time to request the upgrade.
  • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
  • To view the number of Points required to upgrade, view Flight Upgrades.
UpgradeMe Points - International Long Haul Flights to Los Angeles and Abu Dhabi
  • Use Velocity Points to upgrade from a Flexi fare (fare classes Y, B, H, K, L) to a Premium Economy or Business Class seat or a Premium Economy fare (fare classes W, R, O) to a Business Class seat on flights marketed and operated by Virgin Australia.
  • Request an upgrade any time after you have booked your flight, up to 24 hours prior to scheduled flight departure time by contacting theMembership Contact Centre.
  • Members can also request an upgrade from a Flexi fare (fare classes Y, B, H, K, L) to a Business Class seat on domestic flights at the Virgin Australia lounge from three hours prior to scheduled flight departure time, up to 40 minutes prior to scheduled flight departure time.
  • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
  • To view the number of Points required to upgrade, view Flight Upgrades.
Priority Economy Seat Purchase
  • Exercise the ability to priority purchase up to two Economy seats on any sold out Virgin Australia marketed and operated flight when the seats cannot be booked online.
  • Requests must be made prior to midday of the day before travel (within the same time zone as the departure port) and bookings must be in a Flexi fare class (fare classes Y, B, H, K, L).
  • Platinum member must be travelling on the booking.
  • Contact our Membership Contact Centre to purchase Economy seats. 

View Priority Economy Seat Purchase Terms and Conditions.

Complimentary Membership with Secure Sentinel
  • Receive a complimentary 12-month SecureIdentity™ membership with Secure Sentinel. Membership includes a loss and theft assistance service, which helps protect your identity, financial cards, passport, and mobile phone.
  • To request membership, login to your Velocity Account, go to My Benefits and select complimentary membership with Secure Sentinel.
  • Members must be a permanent resident of either Australia or New Zealand to be eligible for this benefit.
Priority Waitlist
  • Receive priority when waitlisted for upcoming Virgin Australia or Virgin Samoa marketed and operated flights. Subject to availability, priority will be allocated based on membership level.
TRAVEL BENEFITS: At the Airport
Priority Check-in
  • Fast-track your domestic airport experience with Priority Check-in.
  • Priority Check-in is also available through the Business Class counter when travelling on international long haul flights operated by Virgin Australia.
Priority Boarding
Sydney Lounge Premium Entry and Premium Valet
  • Enjoy direct kerbside lounge access, optional valet parking, a private reception desk and a dedicated security screening point, when travelling with carry-on baggage only, through Sydney Airport’s T2 terminal.
  • Learn more about Sydney lounge Premium Entry and Premium Valet.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

Melbourne Lounge Premium Exit
  • With a dedicated security screening point at Melbourne Lounge you can fast track to gates 1 to 10 with a direct path.
  • Learn more about Melbourne Lounge Premium Exit.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

Virgin Australia Lounge
  • Receive complimentary access for you and three additional guests, plus up to two children aged between three to 12 years.
  • Up to two children aged three to twelve years can accompany you into the lounge.
  • Enjoy priority lounge entry using Self Service Entry.
  • Learn more about the Virgin Australia lounge.
  • You can also enjoy access to over 150 international airline lounges when travelling with Virgin Australia and our international airline partners.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

Priority Screening at Major Domestic Airports
  • Use separate security screening lane at Melbourne, Brisbane, Perth, Gold Coast and Ayers Rock domestic airports during peak times.
Fly Ahead
  • Request to Fly Ahead to your destination on an earlier flight. Fly Ahead requests can be made at the Virgin Australia lounge for you and any other guests on the same booking.
  • Available to guests traveling with carry-on baggage only, and subject to availability on the requested flight of the same fare class as originally purchased or lower.

View Fly Ahead Terms and Conditions.

Complimentary Baggage Allowance
  • Receive a baggage allowance, for domestic and international short haul flights, based on your fare type and your membership level at the time of travel.  Find out more about baggage allowances.
  • Receive one extra piece, to the specification of cabin class flown, when travelling to the USA with Virgin Australia.
  • Receive an additional 20kg, on top of your ticketed baggage allowance, when travelling to other international long haul destinations with Virgin Australia.

Note: Baggage allowances are applicable for Virgin Australia and Virgin Samoa operated services only. Baggage allowances may differ on Virgin Australia marketed services operated by our international airline partners.

TRAVEL BENEFITS: At Your Destination
Priority Baggage
  • Your checked baggage will be delivered with priority to the arrivals carousel at your destination when travelling on flights operated by Virgin Australia.
Complimentary Partner Membership - Hotels
  • Receive complimentary Platinum Partner membership with IHG® Rewards Club or Diamond Partner membership with Hilton HHonors™.
  • To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.
  • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.
Complimentary Partner Membership - Car Hire
  • Receive Complimentary Privilege Elite Partner membership with Europcar Privileges Program or Hertz Gold Plus Rewards Presidents Circle®.
  • To request membership in your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.
  • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

TRAVEL BENEFITS: International Airline Partners

Carry your valid Velocity membership card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.
Global Lounges
Etihad Airways*
  • Additional 20kg baggage allowance
  • Priority Check-in through the Business Class counter
  • Priority Boarding
  • Priority Baggage
  • Lounge Access

*Excludes services operated by Etihad Regional.

Virgin Atlantic
  • Priority Check-in through the Upper Class counter
  • Priority Boarding (where available)
  • Priority Screening at London, Heathrow (where available)
  • Lounge Access
Air New Zealand (Tasman)
  • Priority Check-in
  • Priority Baggage
  • Priority Boarding
  • Advanced Seat Selection
  • Lounge Access
Air New Zealand (Non-Tasman - including NZ Domestic and International*)
  • Priority Check-in
  • Priority Baggage
  • Additional checked baggage of one piece up to 23kg^
  • Lounge Access

*Excludes Pacific Island flights with Air New Zealand. Find out more.
^Excluding domestic itineraries where a 'Seat Only' fare has been purchased

Singapore Airlines
  • Priority Check-in
  • One piece of additional checked baggage when travelling to/from the USA and Brazil
  • Additional checked baggage up to 20kg when travelling to other international destinations
  • Priority Boarding
  • Priority Baggage
  • Lounge Access
SilkAir
  • Priority Check-in
  • Additional checked baggage up to 20kg
  • Priority Boarding
  • Priority Baggage
  • Lounge Access
Delta Air Lines
  • Priority Check-in
  • Priority Boarding
  • Priority Baggage
  • Priority Screening
  • Lounge Access
  • 50% discount on upgrades to Economy Comfort and extra legroom and seating in the first few rows of the Economy cabin, plus complimentary spirits and up to 50% more recline on selected International and Transcontinental services*. Find out more.
  • From 1 March 2015 members can request a complimentary upgrade to Delta Comfort+™** 72 hours prior to departure, offering dedicated overhead space, complimentary beer, wine and spirits, premium snacks on longer flights, complimentary premium entertainment with Delta Studio™ and extra legroom and seats in the front of the cabin.
  • Additional Checked Baggage Allowance - Receive the same allowance as Delta Gold Medallion members. Find out more.

*From 28 February 2015 Delta Air Lines Economy Comfort+™ will be replaced with Delta Comfort+ ™.  The percentage discount offered to Velocity Platinum (50%) for travel in Delta Air Lines Economy Comfort™ will no longer be available. View Delta Air Lines Economy Comfort Terms and Conditions.

**View Delta Air Lines Delta Comfort+™ Terms and Conditions.

Virgin America
  • Priority Check-in
  • Priority Boarding
  • Priority Screening
  • Priority Baggage
  • Lounge Access
airberlin
  • Priority Check-in
  • Priority Boarding
  • An additional baggage allowance of two pieces up to 32kg per piece*
  • Lounge Access including access to Exclusive Waiting Areas

*When travelling on ‘JustFly’ fares, additional checked baggage entitlement only applies in addition to pre-purchase of at least one piece of checked baggage.

FAMILY BENEFITS
Economy Reward Seats Guarantee for an Annual Family Trip
  • Once a year, be guaranteed to be able to redeem four return Economy Reward Seats to any domestic or international destination when travelling on any Virgin Australia marketed flight beginning with a 'VA' flight number.
  • Reward Seats can be redeemed using Points or Points plus Pay (minimum Points redemption applies).
  • These Reward Seats must be booked at least six months prior to your journey and are only available for one itinerary per year.
  • For more information or to make redemption booking, please contact our Membership Contact Centre.

View Guaranteed Economy Reward Sears for an Annual Family Trip Terms and Conditions.

Companion Gold membership and Platinum Membership
  • Gift a Gold membership to a companion of your choice, by simply earning an additional 500 Status Credits over and above the required number of Status Credits to maintain Platinum within your member benefit period.
  • Contact our Membership Contact Centre once you are eligible to gift Gold membership.
  • Upgrade your companion to Platinum membership, by earning an additional 1,000 Status Credits over and above the required number of Status Credits to maintain Platinum within your member benefit period.

View Companion Gold Membership and Platinum Membership Terms and Conditions.

Family Pooling (Points and Status Credits)
  • Choose to pool Points, or Points and Status Credits, earned by family members into one Account.
  • There may be a maximum of six family members, living at the same address, involved in a pool. This may include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).
  • Log in to your Account to setup Family Pooling.

View Family Pooling Terms and Conditions

Membership Pause for Parental Leave
  • Choose to pause your membership for a period of six months when you are expecting a new addition to the family.
  • To apply for a Membership Pause for Parental Leave, you may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.
  • Contact our Membership Contact Centre for further information about Membership Pause for Parental Leave.

View Membership Pause for Parental Leave Terms and Conditions.

REWARD BENEFITS
100% Points bonus with Virgin Australia and Virgin Samoa
  • Receive a 100% Points bonus, on top of the base Points earned, when travelling with Virgin Australia and Virgin Samoa.
100% Points bonus with selected Travel Partners
  • Receive a 100% Points bonus, on top of the base Points earned, when using our travel partners Hertz, Europcar, Thrifty, agoda.com/virginaustralia, Allianz Global Assistance, Airport Parking, Brunel Limousines, Virgin Australia Holidays and Cruisepilot.
50% Points bonus with Etihad Airways
  • Receive a 50% Points bonus, on top of the base Points earned, when travelling with Etihad Airways.
Personalised Baggage Tags
  • Identify yourself as one of our valued Velocity members with a personalised baggage tag.


 

Terms and Conditions
View Member Benefits Terms and Conditions.