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Scheduled system maintenance

Please be advised Velocity has upcoming scheduled maintenance.

Date: Saturday 13 August - Sunday 14 August
Time: 23:00 - 01:00

During this time, Velocity members will be unable to:

  • Log in to their Velocity Member Account
  • Add their Velocity Frequent Flyer number to new or exisiting bookings on the Virgin Australia website
  • Retrieve bookings using their Velocity Frequent Flyer number on the Virgin Australia website
  • Upgrade with Points or make use of complimentary Fare upgrades
  • Redeem Velocity Points or make use of complimentary Fare upgrades
  • Redeem Velocity Points for flights with Virgin Australia and our airline partners
  • Manage flight reward bookings online
  • Create a new Family Pool
  • Modify an existing Family Pool
  • Pay with Points at BP

For any urgent enquires or assistance telephone the Membership Contact Centre. Please be advised, however, that our team may be experiencing the same issues as mentioned above.

Australia
New Zealand
Other International Locations

13 18 75
0800 230 875
+61 2 8667 5924

Membership enquiries

08:00 Monday to Friday (AEDT) 20:00

Flight Redemptions

07:30 - 22:30 (AEDT) 7 days a week

Unsubscribing from Velocity Communications

If you wish to unsubscribe from receiving all Velocity marketing communications during this time, please email your request to unsubscribe@velocityfrequentflyer.com, clearly stating your Velocity membership number and Velocity will action this request on your behalf. Please allow up to 5 days for your change to completely take effect.

We apologise in advance for any inconvenience this may cause and thank you for your patience and understanding.