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Scheduled system maintenance

Please be advised that we will be undertaking scheduled system maintenance.

During this time, members will be unable to:

  • Create a new Family Pool
  • Modify an existing Family Pool

For any urgent enquires or assistance telephone the Membership Contact Centre. Please be advised that our team may be experiencing the same issues as mentioned above.

New Zealand
Other International Locations

13 18 75
0800 230 875
+61 2 8667 5924

Membership enquiries

08:00 Monday to Friday (AEDT) 20:00

Flight Redemptions

07:30 - 22:30 (AEDT) 7 days a week

Unsubscribing from Velocity Communications

If you wish to unsubscribe from receiving all Velocity marketing communications during this time, please email your request to unsubscribe@velocityfrequentflyer.com, clearly stating your Velocity membership number and Velocity will action this request on your behalf. Please allow up to 5 days for your change to completely take effect.

We apologise in advance for any inconvenience this may cause and thank you for your patience and understanding.