[Main Content]

UpgradeMe Points
Virgin Australia upgrade me points

How to upgrade using UpgradeMe Points

To find out how to upgrade using Points, first select what type of Virgin Australia operated flight you will be travelling on. UpgradeMe Points is not available on flights operated by Virgin Australia‘s airline partners.

 

All upgrades are subject to Business Class or Premium Economy Reward Seat availability and to an Upgrade Cancellation and Amendment Policy. View UpgradeMe Points Terms and Conditions.

Tip: If your preferred Reward Seat is unavailable when you make an UpgradeMe Points flight upgrade request, you may be able to register to waitlist for an upgrade.

""

Domestic Flights

All Velocity members booked on a Getaway, Elevate or Freedom fare can request an upgrade to Business Class on Domestic flights operated by Virgin Australia with a VA flight number.

Upgrade from Getaway, Elevate or Freedom

  • You can upgrade your flight online any time after you have purchased your Getaway, Elevate or Freedom fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre.
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade. 
  • Gold, Silver and Red members with Virgin Australia lounge access can request an upgrade at all Virgin Australia domestic lounges, from two hours prior to the scheduled flight departure time. Requests close 40 minutes prior to the scheduled flight departure time. 
  • Platinum members may request an upgrade on any same-day Virgin Australia operated domestic sector from any Virgin Australia lounge*. Requests close 40 minutes prior to the scheduled departure time.
  • If departing from Hobart, Gold and Platinum members can request an upgrade at Priority check-in, from 90 minutes prior to the scheduled flight departure time. Requests close 40 minutes prior to the scheduled flight departure time.

Points Required

One-Way Miles

Upgrade from Getaway fare*

Upgrade from Elevate fare*^

Upgrade from Freedom fare*^

0-600

10,000

10,000

4,900

601 - 1,200

17,500

17,500

7,400

1,201 - 2,400

30,000

30,000

9,900

2,401 - 3,600

35,000

35,000

14,900

*Pricing is based on each individual sector shown on itinerary. If a flight upgrade is requested on two or more individual sectors shown on an itinerary, Points required will be calculated and quoted separately for each flight sector. Information correct as at 1 September 2016.

^In certain operational circumstances Virgin Australia Lounges may not be able to accept upgrade requests for departure from other airports.

""

International Short Haul Flights

All Velocity members booked on a Go Plus, Getaway or Freedom fare can request an upgrade to Business Class where available, on eligible international short haul flights operated by Virgin Australia and Virgin Samoa with a VA flight number.

International short haul flights are flights departing to or arriving from countries within South East Asia and the Pacific or crossing the Tasman.

Upgrade from a Go plus, Getaway or Freedom Fare

  • You can upgrade your flight online any time after you have purchased your Go Plus, Getaway, or Freedom fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre.
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.
  • Upgrades are not available from Go fares.

Points Required

One-Way Miles

Upgrade from Go Plus fare*

Upgrade from Getaway fare*

Upgrade from Freedom fare*

0-600

8,000

8,000

4,900

601 - 1,200

12,000

12,000

7,400

1,201 - 2,400

16,000

16,000

9,900

2,401 - 3,600

24,000

24,000

14,900

*Pricing based on each individual sector shown on itinerary. If a flight upgrade is requested on two or more individual sectors shown on an itinerary, Points required will be calculated and quoted separately for each flight sector. Codeshare flights operated by other airlines not eligible for upgrades. Information correct as at 1 September 2016.

""

International Long Haul Flights

Platinum and Gold Velocity members booked on certain fares can use Points to request an upgrade on International Long Haul flights to or from Los Angeles and Hong Kong operated by Virgin Australia with a VA flight number.

Los Angeles

Upgrade from a Freedom, Premium Saver or Premium Fare

  • You can upgrade your flight online any time after you have purchased your Freedom, Premium Saver or Premium fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade. 
  • Upgrades are not available from Getaway or Elevate fares.

Points Required

Fare booked:

Upgrade to:

Points required to upgrade*:

Freedom (Y, B, H, K)

 Premium Economy (P)

18,000

Freedom (Y, B, H, K)

 Business (Z)

45,000

Premium Saver (O)

 Business (Z)

45,000

Premium (R or W)

 Business (Z)

25,000

Hong Kong

Upgrade from a Freedom Fare

  • You can upgrade your flight online any time after you have purchased your Freedom fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.
  • Upgrades are not available from Getaway or Elevate fares.

Points Required

Fare booked:

Upgrade to:

Points required to upgrade*:

Freedom (Y, B, H, K)

 Business (Z)

27,500

*Pricing based on each individual sector shown on itinerary. If a flight upgrade is requested on two or more individual sectors shown on an itinerary, the Points required will be calculated and quoted separately for each flight sector. If itinerary contains domestic or international short haul flight sectors, please review the tables above to find out the additional Points required to upgrade. Codeshare flights operated by other airlines not eligible for upgrades. Information correct as at 16 March 2017.

""

Terms and Conditions

*All flight upgrades using Points are subject to the Member Terms and Conditions.

All upgrades are subject to Premium Economy or Business Class Reward Seat availability and to an Upgrade Cancellation and Amendment Policy.

To be eligible for upgrades, all flights must be marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock (featuring a ticket number beginning with “795”).

For operational reasons not all Business Class or Premium Economy seats are made available for upgrades. This means that there may still be empty seats on departure.