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Privacy Statement - Velocity Membership Join

Who is collecting your personal information?

Your personal information is being collected by Velocity Rewards Pty Ltd and Velocity Frequent Flyer Pty Ltd. Our contact details are available at the Velocity Contact Us page, or you can email us at privacy@virginaustralia.com.

Collection of your personal information

Your personal information was collected by: 

  • You providing your details to us or one of our Velocity Frequent Flyer partners when you apply to join the Velocity Frequent Flyer Program.

Why do we collect your personal information?

We collect your personal information:

  • To process your application to join the Velocity Frequent Flyer Program and manage your membership. 
  • To communicate with you about your membership. 
  • To identify and arrange benefits for you connected with your membership, including point earning/redemption and Velocity Frequent Flyer Program Partner recognition and benefits.
  • To contact you by email with marketing material that may interest you.

What would happen if we did not collect your personal information?

If we cannot collect your personal information requested during the membership application process, we will not be able to progress your application or otherwise provide you with some of our other products and services.

Who will we disclose your personal information to?

We may disclose your personal information to: 

  • Our related companies, travel and booking agents and third parties who provide us with (or help us provide) products and services. 
  • Our Velocity Frequent Flyer Program Partners, airline and non-airline partners. 
  • The distributor of our “Global Wallet” product - we will collect and share your information with Rev Australia Pty Ltd, if you are eligible to receive or request to receive a Global Wallet enabled Velocity membership card.

Further information about our likely uses and disclosures of personal information is contained in our Privacy Policy.

Access and correction of your personal information

Our Privacy Policy located on our website contains information about how you can access or correct your personal information.

Privacy complaints

Our Privacy Policy contains information about how you can make a privacy complaint and how we will deal with a privacy complaint. You can contact our Privacy Officer at privacy@virginaustralia.com.

Overseas disclosure of your personal information

We are likely to disclose your personal information to organisations and persons located overseas. These are the overseas countries where:

  • Our third party service providers are located including Germany, Hong Kong, India, Ireland, Malaysia, New Zealand, Singapore, The Philippines, Turkey and United States America. 
  • Our Velocity Frequent Flyer Program Partners are located, that is, all countries worldwide. We will only disclose your personal information to an overseas Velocity Frequent Flyer Program Partner where necessary to process a transaction for you.