Members Requiring Wheelchairs

Members who require wheelchair assistance must make their redemption booking through the Membership Contact Centre.

Virgin Australia and Virgin Samoa staff can, in limited circumstances, assist guests from their chair into their seat onboard and vice versa. Slideboards are available on every aircraft that guests can use if they wish to slide themselves across from the aircraft chair to the aircraft seat or to their own chair if suitable. However, there is no on-board wheelchair available so guests requiring assistance to and from their seat during the flight will need to travel with a companion.