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Benefits at-a-glance

The more you fly, the more benefits you will enjoy.

Fly with Virgin Australia and our international airline partners and earn Status Credits to reach a higher membership level and enjoy exceptional benefits. 

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EARNING AND REDEEMING POINTS
Earn Velocity Points
  • Earn Points when travelling with Virgin Australia and our airline partners*.
  • Earn Points on an Any Seat redemptions when travelling with Virgin Australia^.
  • Earn Points with our Program Partners, including credit cards, accommodation, car hire, retail, utilities, entertainment and insurance partners.

*Excludes Pacific Island flights with Air New Zealand
^Points earn is only available on eligible fare classes when travelling on Virgin Australia marketed and operated flights

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Redeem Velocity Points

*Subject to website booking availability and applicable Terms and Conditions

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Receive a Velocity Points bonus on Virgin Australia flights
  • Silver, Gold and Platinum members receive a Points bonus on flights with Virgin Australia.
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Receive a Velocity Points bonus with selected Travel Partners

Silver, Gold and Platinum members receive Points bonus, on top of the base Points earned, when using our travel partners Hertz, Europcar, Thrifty, agoda.com/virginaustralia, Allianz Global Assistance, Airport Parking, Brunel Limousines, Virgin Australia Holidays and Cruisepilot.

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TRAVEL BENEFITS: Before You Travel
Seating Preferences
  • Select and store your seating preferences.

Our best efforts will be taken to allocate seat preference.

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Advance Seat Selection
  • Select a seat at the time of booking or at check in, or after booking by calling our Guest Contact Centre.
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Preferential Seating
  • Select preferred seats from reserved zones – as determined by Velocity membership level and the fare class booked – on flights marketed and operated by Virgin Australia.
  • Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly.
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UpgradeMe Points - Domestic and International Short Haul Flights
  • Use Velocity Points to upgrade from a Saver fare (fare classes T, Q, V, N or E) or a Flexi fare (fare classes Y, B, H, K, L) to a Business Class seat on domestic flights marketed and operated by Virgin Australia.
  • Use Velocity Points to upgrade from a Flexi fare (fare classes Y, B, H, K, L) to a Premium Economy or Business Class seat on international short haul flights marketed and operated by Virgin Australia and Virgin Samoa.
  • Request an upgrade any time after you have booked your flight, up to three hours prior to flight departure time by contacting the Membership Contact Centre.
  • Members with Virgin Australia Lounge access can also request an upgrade from a Flexi fare (fare classes Y, B, H, K, L) to a Business Class seat on domestic flights at the Virgin Australia Lounge from three hours prior to scheduled flight departure time, up to 40 minutes prior to scheduled flight departure time.
  • When departing Hobart or Darwin on a Flexi fare, Platinum and Gold members can request for an upgrade at Priority Check-in from 90 minutes before the flight, up to 40 minutes prior to scheduled flight departure time.
  • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
  • To view the number of Points required to upgrade, view Flight Upgrades.
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UpgradeMe Points - International Long Haul Flights to Los Angeles and Abu Dhabi

  • Use Velocity Points to upgrade from a Flexi fare (fare classes Y, B, H, K, L) to a Premium Economy or Business Class seat or a Premium Economy fare (fare classes W, R, O) to a Business Class seat on flights marketed and operated by Virgin Australia.
  • Request an upgrade any time after you have booked your flight, up to 24 hours prior to scheduled flight departure time by contacting the Membership Contact Centre.
  • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
  • To view the number of Points required to upgrade, view Flight Upgrades.
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Priority Phone Service
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UpgradeMe Platinum Member Offer
  • Platinum members are entitled to four complimentary upgrade sectors per year when flying domestically on Virgin Australia and when booked on a Flexi fare (fare classes Y, B H, K, L). 
  • Request an upgrade any time after you have booked your flight, up to three hours prior to scheduled flight departure time by contacting the Membership Contact Centre.
  • You can also request an upgrade on domestic flights at the Virgin Australia lounge from three hours before the flight, up to 40 minutes prior to scheduled flight departure time.
  • When departing from Hobart or Darwin, request an upgrade at Priority Check-in from 90 minutes before the scheduled flight departure time, up to 40 minutes prior to scheduled flight departure time.
  • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
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Priority Economy Seat Purchase
  • Platinum members are entitled to priority purchase up to two Economy seats on sold out Virgin Australia marketed and operated flights when purchasing a Flexi fare (fare classes Y, B, H, K, L).
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Complimentary Membership with Secure Sentinel
  • Gold members receive a complimentary 12-month SecurePlus™ membership with Secure Sentinel.
  • Platinum members receive a complimentary 12-month SecureIdentity™ membership with Secure Sentinel.
  • Membership includes a theft and loss assistance service to help protect identity, financial cards, passports and mobile phones.
  • Members must be a permanent resident of Australia or New Zealand to be eligible for this benefit.
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Priority Waitlist
  • Silver, Gold and Platinum members receive priority when waitlisted for an upcoming Virgin Australia marketed and operated flight. Subject to availability, priority will be allocated based on membership level.
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TRAVEL BENEFITS: At the Airport
Domestic Priority Check-in
  • Gold and Platinum members can fast-track the check-in process with Priority Check-in counters at major airports.
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International Priority Check-in
  • Silver members can access Priority Check-in when travelling internationally with Virgin Australia.
  • Gold and Platinum members can fast-track the check-in process with Priority Check-in counters at major airports.
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Priority Boarding
  • Gold and Platinum members can board when they like, when travelling with Virgin Australia, via our exclusive Priority Boarding lanes at selected domestic and international short haul airports, or via dedicated Business Class boarding lanes at international long haul airports.
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Sydney Lounge Premium Entry and Premium Valet
  • Gold and Platinum members, travelling with carry-on baggage only, can use direct kerbside lounge access, optional valet parking, a private reception desk and a dedicated security screening point at Sydney Airport’s T2 Terminal.
  • Open Monday to Sunday (check-in available when travelling with carry-on baggage only).
  • Learn more about Sydney lounge Premium Entry and Premium Valet.
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Brisbane Premium Valet
  • Access Brisbane Premium Valet when departing Brisbane airport.
  • Members, travelling with carry-on baggage only, can use kerbside drop off facilities, and check in for flights at Brisbane Premium Valet reception.
  • Prices start from $58 for 14 hours. Find out more about Brisbane Premium Valet.
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Melbourne Premium Valet
  • Melbourne Premium Valet drop off location is located on Level 2 of the Melbourne Airport Short-term car park.
  • Premium Valet services are available 24 hours a day, 7 days a week.
  • Guests may pre-book or just drive up for a guaranteed space. Find out more about Melbourne Premium Valet.
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Virgin Australia Lounge
  • Gold and Platinum members receive complimentary access.
  • Silver members receive two Single Entry passes (pre-loaded onto membership cards), plus discounted Annual membership.
  • Learn more about the Virgin Australia Lounge.
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Priority Screening at Major Domestic Airports
  • Gold and Platinum members can access separate security screening lanes at Melbourne, Brisbane, Perth, Gold Coast and Ayers Rock domestic airports during peak times.
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Fly Ahead
  • When arriving at the Virgin Australia lounge, Gold and Platinum members and any other guests on the same booking may request to Fly Ahead to their destination on an earlier flight.
  • Fly Ahead flight selection must be made at least 30 minutes prior to scheduled flight departure time while the flight is still open for check-in.
  • Available to guests travelling with hand luggage only and subject to availability of seats in the same fare class or lower fare class as the originally purchased ticket.

View Fly Ahead Terms and Conditions.

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Complimentary Baggage Allowance
  • Silver, Gold and Platinum members receive complimentary checked baggage allowances when travelling with Virgin Australia and selected international airline partners.
  • Baggage allowances on domestic and international short haul flights are based on fare type and membership level at the time of travel.  Learn more about baggage allowances.
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TRAVEL BENEFITS: At Your Destination
Priority Baggage
  • Gold and Platinum members’ checked baggage is delivered with priority to arrivals carousels, when travelling with Virgin Australia.
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Complimentary Partner Membership - Hotels
  • Gold and Platinum members receive complimentary membership to the equivalent membership level of IHG® Rewards Club or Hilton HHonors™.
  • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.
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Complimentary Partner Membership - Car Hire
  • Gold and Platinum members receive complimentary membership to the equivalent membership level of the Europcar Privilege Program or the Hertz Gold Plus Rewards.
  • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.
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TRAVEL BENEFITS: International Airline Partners
Global Lounges
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Status Benefits with our International Airline Partners
  • Silver, Gold and Platinum members enjoy a range of Status benefits with our participating international airline partners, including Priority Check-in, Priority Boarding, Priority Baggage, baggage allowances and lounge access.
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FAMILY BENEFITS
Family Pooling (Points and Status Credits)
  • Members can choose to pool Points, or Points and Status Credits, earned by family members into one Account.
  • There may be a maximum of six family members, living at the same address, involved in a pool – this can include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).
  • To ensure all Points and Status Credits are pooled to the main beneficiary, the pooling relationship(s) must be set up prior to booking applicable flights.
  • Set up Family Pooling.

View Family Pooling Terms and Conditions.

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Membership Pause for Parental Leave
  • Members can pause their membership for a period of six months when expecting a new addition to the family.
  • To apply for Membership Pause for Parental Leave, members may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.
  • Contact our Membership contact Centre for further information.

View Membership Pause for Parental Leave Terms and Conditions.

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Economy Reward Seats for Annual Family Trip
  • Once a year, Gold members are guaranteed to be able to redeem up to four return Economy Reward Seats to any destination within Australia when travelling with Virgin Australia.
  • Once a year, Platinum members are guaranteed to be able to redeem up to four return Economy Reward Seats to any domestic or international destination when travelling on any Virgin Australia marketed flight beginning with a 'VA' flight number.
  • These Reward Seats must be booked six months in advance (minimum Points redemption applies).

View Guaranteed Reward Seats for an Annual Family Trip Terms and Conditions.

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Companion Gold Membership and Platinum Membership
  • Platinum members, who earn an additional 500 Status Credits over and above the required number of Status Credits to maintain Platinum within their member benefit period, can gift a Gold membership to a companion of their choice.
  • Gold Companion members will be automatically upgraded to Platinum membership if the Platinum member earns an additional 1,000 Status Credits over and above the required number of Status Credits to maintain Platinum within their member benefit period.
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ADDITIONAL BENEFITS
Membership Card with Global Wallet®
  • Eligible members can enjoy all the benefits of a Visa Prepaid card on their Velocity membership card. Global Wallet® allows members to load money and store it in multiple foreign currency wallets to make purchases and ATM withdrawals around the world, plus earn Points on purchases. Find out more.
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Member-only promotions
  • Exclusive access to member deals and airfare sales from our airline and partner network.
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Velocity Co-brand Credit Cards
  • Receive greater rewards and earn Points faster with a Velocity co-brand credit card.
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Personalised Baggage Tags
  • Identify yourself as one of our valued members with a personalised baggage tag.
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Terms and Conditions
View Member Benefits Terms and Conditions.