Scheduled System Maintenance

Please be advised that between 12.00am AEDT and 4am AEDT Tuesday 16 December 2014 we will be undertaking scheduled system maintenance.

During this time, some of our usual Velocity services will not be available to members:

  • Add Velocity Frequent Flyer number to new or existing bookings on the Virgin Australia website
  • Retrieving bookings using your Velocity Frequent Flyer number on the Virgin Australia website
  • Upgrade with Points or make use of complimentary fare upgrades
  • Redeem Velocity Points for flights with Virgin Australia and our airline partners 
  • Manage flight reward bookings online

Please also note that Velocity Membership Agents will only be able to assist members who have general Velocity enquiries and will be unable to make/change/cancel redemption bookings on behalf of members.

We apologise in advance for any inconvenience this may cause and thank you for your patience and understanding.