System Maintenance

Please be advised that between 10:30pm AEST Wednesday 15 April and 12:00am AEST Thursday 16 April 2015 we will be undertaking scheduled system maintenance.

During this time, some of our usual Velocity services will not be available to members:

  • Add Velocity Frequent Flyer number to new or existing bookings on the Virgin Australia website
  • Retrieving bookings using your Velocity Frequent Flyer number on the Virgin Australia website
  • Upgrade with Points or make use of complimentary fare upgrades
  • Redeem Velocity Points for flights with Virgin Australia and our airline partners 
  • Manage flight reward bookings online

Please also note that Velocity Membership Agents will only be able to assist members who have general Velocity enquiries and will be unable to make/change/cancel redemption bookings on behalf of members.

We apologise in advance for any inconvenience this may cause and thank you for your patience and understanding.