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Technical Issue

We are currently experiencing a technical issue and as a result some of our services may be unavailable.

During this time, some of our usual Velocity services may not be available to members:

  • Velocity Member Account log in
  • Retrieval of bookings using your Velocity Frequent Flyer number on the Virgin Australia website
  • Upgrading with Points
  • Redeeming or transferring Velocity Points for flights or products with Virgin Australia and our partners

We are working to restore services as quickly as possible so please try again soon.

For any urgent enquires or assistance telephone the Membership Contact Centre. Please be advised that our team may be experiencing the same issues as mentioned above.

New Zealand
Other International Locations

13 18 75
0800 230 875
+61 2 8667 5924

Membership enquiries

08:00 Monday to Friday (AEDT) 20:00

Flight Redemptions

07:30 - 22:30 (AEDT) 7 days a week

We apologise in advance for any inconvenience this may cause and thank you for your patience and understanding.