Help Centre

How to Guides

Our How to Guides explain important functions of our website. Whether you would like information about how to pay for a booking using Points, claim missing Points or update your details, we have a guide to help you better understand the process involved.

Frequently Asked Questions

Consult our Frequently Asked Questions for queries relating to Account Maintenance, Membership, Earning and Redeeming Points, Status and Benefits, Partners and more.

Contact Us

Visit our Contact Us page to locate the most relevant point of contact within Velocity for specific enquiries or to provide feedback.


View the definitions of frequently used Velocity terms.


Discover the Velocity site in its entirety. View the ins and outs of the website and find the page you need.

Terms and Conditions

View the Velocity Frequent Flyer Program Terms and Conditions.