Contact Us

Replacement Cards

You can now order a replacement membership card online and a new card will be sent to the address in your Velocity Account. Simply log in, confirm that your nominated postal address is correct and your replacement card request will be automatically processed. 

 Request replacement card now


Member Feedback

At Velocity we are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. You can do this by completing the Comments and Feedback form below, and all responses will be handled as per our Customer Feedback Process.

Send Feedback


Membership Contact Centre

If you need to speak to us about a membership enquiry or flight redemption, call our Membership Contact Centre on one of the numbers below:

New Zealand
Other International Locations

13 18 75
0800 230 875
+61 2 8667 5924

Membership enquiries 08:00 - 20:00 (AEDT) Monday - Friday
Flight Redemptions 07:30 - 22:30 (AEDT) 7 days a week