You can now order a replacement membership card online and a new card will be sent to the address in your Velocity Account. Simply log in, confirm that your nominated postal address is correct and your replacement card request will be automatically processed.
At Velocity we are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. You can do this by completing the Comments and Feedback form below, and all responses will be handled as per our Customer Feedback Process.
Membership Contact Centre
If you need to speak to us about a membership enquiry or flight redemption, call our Membership Contact Centre on one of the numbers below:
13 18 75
|Platinum and Gold membership enquiries||07:30 - 22:30 (AEDT) 7 days a week|
|Silver and Red membership enquiries||08:00 - 20:00 (AEDT) Monday - Friday|
|Flight Redemptions||07:30 - 22:30 (AEDT) 7 days a week|